Kates Skates Reviews 834

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, often highlighting items like skates and other equipment as comfortable, awesome, and exactly what they wanted. The delivery service receives widespread acclaim for being exceptionally fast, often arriving within 24 hours or much sooner than expected, even for international orders. People also appreciate the secure packaging, clear communication, and reasonable pricing, making their purchases feel like great value. However, some customers also noted issues with product durability, such as items falling apart quickly or developing faults after minimal use. There were also instances of delayed deliveries, damaged packaging, and receiving items that were the incorrect size. A few people mentioned a lack of response from the company when trying to resolve issues with faulty goods.

What people talk about most

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with the items received,... See more

Delivery service

Consumers consistently report positive experiences with delivery service, frequently highlighting fast and... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the 10/10 quality of items,... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise fast delivery, even... See more

Price

People report positive experiences with price, consistently finding excellent and competitive pricing.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Delivered within 24 hours even though I asked for 3-5 days of delivery. Shockingly good service. There can be no better experience with an online store than that, especially aware from amazon.

Rated 5 out of 5 stars

My purchase all went spot on from ordering my weels to a super fast delivery I think kates skeats are brilliant it's was my first time with k.s. I will definitely be using this great store again and... See more

Rated 5 out of 5 stars

The product was exactly what I was looking for, at a competitive price. There was clear communication about when I should expect delivery. The product was securely packaged and arrived safely.

Rated 5 out of 5 stars

Ordered few times now. Great selection of items. My daughter loves some of the older stock they have here. Delivery always goes well and customer service is great too,


Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

834 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

My nice belt

I had a nice belt that the buckle broke and I searched online and found the exact same one on Kates Skates. It arrived within a couple of days and it's just right except it seems slightly shorter. My other half then pointed out that that the old one was probably stretched by my fat belly. Nice eh? lol

February 12, 2024
Rated 1 out of 5 stars

Dirty product. No customer support!

These guys suck. They did fulfill my purchase, but an item was really dirty, it was new (had tags) but it looked like it had been buried in the ground before they sent it to me. I contacted them twice, but there has been no response. It's a shame, they have some cool stuff, but I won't buy from them again

November 27, 2023
Rated 5 out of 5 stars

Super fast dispatch

Super fast dispatch and a great product. We emailed to say the item was urgent and it was sent the same day!

December 29, 2023
Rated 4 out of 5 stars

Service great

Service great. Your website could do with a bit of a refresh and the tracking wasn't really easy to work out.
But the order arrived as expected and the product was what I ordered and so all good.
Thanks

November 30, 2023
Rated 5 out of 5 stars

First time I’ve used the company.. very happy…

First time I’ve used the company but they’d been highly recommended by a hockey player I know. I ordered figure skates for my daughter’s birthday and they are lovely. I had a question and that was answered promptly. I’d have no qualms about purchasing from Kate’s Skates again should I need anything.

November 29, 2023

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