Katieloxton Reviews 235

I bought a weekend bag and a crossbody bag both in light taupe when they arrived they were completely different colours when I questioned that they had made a mistake there response was the colours do come up different across the different collections this is very misleading as I wanted the items to match as it was a present for my daughter . I think this should be made clear on their site .

Cannot fault the service I received. Paula from the customer service team was really quick to respond to my issue. Would definitely purchase from here again!

Ordered the lulu bag & diffuser for my friend. I ordered to the wrong delivery address, I contacted customer service, they amended address quickly and with zero fuss...they were absolutely brilliant 😑
The bag arrived, it did have a couple of creases in it, but it didn't detract from overall look. Personalised tag was tasteful and looked nice.
The packaging was beautiful.
Overall extremely pleased with service & product. Would highly recommend mend.

Similar to other customers experiences, I placed an order, and upon receiving it, I discovered that an item was missing. I was not informed of the item's unavailability nor was a refund issued. When I followed up on the missing item, I encountered delays and was initially brushed off before being offered a replacement. Unfortunately, by the time they responded, the item had gone out of stock in the specific colour I had ordered, although other colours were still available. While a refund was eventually issued, I doubt it would have been processed without my proactive follow-up. Additionally, I am disappointed that they did not inquire about substituting the item with a different colour. (I believe this was due to a £4 increase in the other colours!) This experience has left me dissatisfied with my first online purchase.

Ordered Orla crossbody bag paid for personalised initials as shown on website on front of bag. Arrived with initials on carry strap not even on the crossbody strap.. hardly noticeable. Nice bag … Disappointed with personalised initials as not effective and not as shown false advertising really.

They’re customer service was impeccable and quickly resolved an error I had made when ordering, and product quality fantastic!

if I could give zero I would. Email to say a week later out of stock refund given with £5 gd will voucher, so katie loxton gets £2.95 from u for postage u do not get this refunded. So thought ok try again same purse with £5 discount, same again happen. So they have £5.90 profit of me for non existance postage AVOID AVOID!!!

awful company, ordered over a week ago, today received a refund notification as product is out of stock, also refund will take up to 10 working days.
awful company awful service

SHOCKING EXPERIENCE
In the last month I have ordered 2 x different bags. The first bag I ordered took 4 days longer to arrive than I was advised. When it arrived it was damaged. It was replaced however but it did concern me a bit.
The 2nd bag I ordered for a time sensitive birthday gift. I ordered in plenty of time 8th January. I was advised 4-6 days for delivery…
I gave it 6 days then started chasing via the email address. I was constantly being advised they were busy and then after my 3rd chaser I was sent an email to say it was shipped via Royal Mail.
That was on the 16/1/24. To date 23/1/24 I still have received nothing?
Royal Mail tracking number I was given says Royal Mail are waiting on your item…. I had to phone today 23/1/24 as I was concerned. I was advised by a non sympathetic Becky that infact not only was it lost They had no more of that bag in stock….
To add insult to injury my refund could take up to 10 days……
This is not the type of service I would of expected from Katie loxton..
Appalling and nothing offered to replace it with. I am of the mindset they oversold these bags in the first instance and never did have any to fulfill my order..
Bitterly disappointed

Like others who have recently purchased from this company, I was a little concerned after then reading so many negative reviews.
However, my order arrived when it was meant to, 4-7 days. I am very happy with the quality and the service received.
Would happily purchase again and recommend to others.

This is now the 2nd order I have placed on line with this company, both times they have taken my money, the item shows in stock and then a week later I get a letter apologising for it being out of stock and a £5 gift voucher.
How on earth they are still in business I don’t know.
Well Katie Loxton you’ve lost me as a customer now!

Was really sceptical after ordering after seeing a lot of negative reviews.
Whilst my order was slightly late, the bag and personalised scarf I ordered as a gift to my mother in-law are so pretty and it's been beautifully wrapped and presented.
I will definitely order again from here but maybe order in advance next time just in case there are any delays.
Overall very happy with the order.

SCAM - Was kindly gifted a bag however, this was not quite big enough for my work equipment which is what I wanted to use it for. I went into store and they required a bank statement in order for me return it. So I came back with this, they then informed me due to the item being in the sale, it only has a 7 day return policy. Crazy! They will therefore, not refund or replace the item. Stay away very bad customer service.

Bought 2 bags from Katie Loxton and after few uses handles of both bags started to tear off.
Contacted Katie Loxton
Great customer service from Katie Loxton they provided a resolution.
Highly recommend buying a bag from Katie Loxton their customer service is the best.

Excellent products, free personalised gift bag. Quick delivery. Really pleased

I bought 2 jewellery rolls from John Lewis. When they arrived I was really pleased with them. They looked lovely and well made and then in opened them up. I gagged with the fishy smell on the material. I don’t know if it was the glue they use or whatever but it is horrible. One of them was for a present for a friend but I don’t think I am going to give it to her. I have been using febreze on them but can still smell it. This puts me off buying from Katie Loxton.

Ordered a Weekend Bag for my fiancee for Christmas, but only received the personalised gift bag. When I contacted Customer Services they tried to tell me the bag had been delivered, which it definitely had not been. Every other company I've dealt with would try their best to get the problem rectified, what did Katie Loxton do.....they simply offered me a refund, leaving me no time to find a suitable replacement. It really felt like they didn't care, I expected a lot better.
If I could leave 0 stars, I would.

Beware do not buy from this company! Placed an order on the 28/11/23 all Christmas gifts for family received an email on the 08/12/23 advising me my order had been dispatched. Funnily enough on the 09/12/23 I received an email to advise me that an item
Was no longer in stock, very disappointed but I took it on the chin and they refunded me the value of the item. I relentlessly tracked my Order on the Royal Mail site. It didn’t progress from order has been dispatched. Order came and went as 2 other colleagues placed orders with the same brand one of which was way after mine and that arrived promptly, one colleague had a delivery in her name that she didn’t order at this point I thought maybe it’s mine but alas… no. On the 18/12/13 they decided that the parcel
Had now been deemed lost and they would investigate through royal
Mail, sent me an email asking if I still require the items I sent an email saying yes as they are Christmas gifts! Today I have received an email and basically half of the order is no longer available and they will offer me a refund TO SPEND INSTORE!!!! As if!!!! This order was never dispatched and they are trying to hide behind Royal Mail! And also refuse a refund back to my card, absolutely diabolical company stay well clear

I ordered a few items 2 weeks before Christmas, had the order confirmed on the day I ordered. Over 4 days later, well after my order should've been shipped I got an email stating one of the items was not available. So not only will it have taken over 4 days for the other items of my order to be sent, which may now not arrive in time but also I now need to rush to find a replacement gift. Disappointing from a company I used to have a good opinion of.

I came across the brand via their photographer and I am not disappointed. The weekend bag has arrived the tag is beautiful and the quality for the money is impressive.
I have read reviews but honestly the money you pay for what I have received when I opened the box is more than I expected.
I can see me ordering them in differing colours so I can have one to compliment each travelling outfit.