Katieloxton Reviews 235

Wow! The monogrammed travel bag I ordered for a gift is gorgeous & the scarf, a free gift is beautiful & great quality. Very happy & will definitely be ordering from Katie Loxton again. Thank you

So upset. I ordered 3 items, 2 being personalised. I ordered a bag to use for Paris in 4 days time. The personlized embossed ininitals look nothing like I ordered. I ordered a large size that on the website looked nice. The bag has arrived today and it looks chavy cheap and nasty. The bag itself is nice but has been ruined by being missold on the font. On the website the pink font I selected was lovely vibrant and bright, what I received is baby pink. I was hoping when I tried it on it would look better but I am now stuck with a chavy bag I can never use. I would like to know how to raise a complaint as I have been sold something that is totally different to the website and what I purchased

I purchased a bag direct from Katie Loxton on 1 November 22. I noticed that the piping around the front of the bag had started to peel. As it was at the front this area hadn’t rubbed against clothing or anything else. I contacted Katie Loxton and provided a copy of my order and photographs to show the area of peeling and also the rest of the bag which is in as new condition as this bag hadn’t been used in a daily basis. Their response was that it is over one year old which it is by three weeks but this peeling clearly hasn’t happened overnight so it is worth bearing in mind if buying from KL that the quality of the bags is such that it may only last a year and they think that is acceptable. If the rest of the bag looked really well used I think I could accept that but it’s not it looks new so clearly there is an issue with the piping.

I made an order for the first time recently and ordered 6 bags in the Katie loxton sale as christmas presents and I'm disappointed in the quality and size. The images on the website make the bags look bigger and the material was all creased when I got them out the bag.
I won't recommend, especially at full price.

This is the first time I have ordered from Katie Loxton. I could not be any happier. The sunglasses I bought are fantastic! The quality is better than the expensive ones I have bought in the past. The service, the packaging, everything was perfect. I highly recommend this company and look so forward to my next purchase. Very special.

Absolutely made up with the scarves I ordered. Wrapped beautifully and happy iv discovered this make

Very disappointed with the quality of the Weekend Holdall. I bought this bag for my daughter for Christmas 2022. It looked lovely but she has only used it a few times and one of the handles has split.
The look of the bag seems much more important than quality and sustainability.

I purchased a personalised item in November 2021, no issue with the product but personalisation is poor quality and does not last. Katie Liston are not interested and say they only offer warranty for 12 months. Just want future customers to be aware that this personalisation does not last!!

Wow what customer service. A sign of a company that cares about their brand and customer satisfaction. Told customer service of a problem with my handbag and sent photographic evidence. After producing reciet they sent me an e card and today my lovely replacement bag arrived. Would also add this was done in under a week from start to finish. Thankyou

Excellent customer service and issue resolution. I received an item that unfortunately was faulty and Suzanne dealt with it quickly and efficiently with no hassle for me at all. I love their products, excellent quality (despite the faulty item on this one occasion). I would always recommend - the online purchase was easy and their products are fabulous.

Amazing!

Lovely luxury style brand at an affordable price, gorgeous designs and stunning personalised packaging.

Highly recommended

Bought these at local shop less than 3 weeks after purchase frame split and lens fell out
Shop contacted Katie Loxton and they said sorry you must have cracked the frame!
I looked after the sunglasses. When not in use I put them in the glasses case (found it way to big to fit in some handbags !) So not happy
Will not be purchasing again

I never wore the purse before it started pilling.

The first time I ordered I selected the wrong thread colour for personalisation of the product (Taupe instead of Gold), and I was very happy with their response, as upon contact with their customer services team they said the best solution was to cancel and reorder. This process went well.
I reordered with the correct thread colour (Gold). However when my order arrived the thread was Taupe, not Gold, despite my new order clearly stating Gold.
The team replied within 24 hours to say thread colour is not guaranteed, and they are not prepared to replace my order. They will send return labels and issue a full refund or offer a 50% discount. It is a present so I am not happy to keep the order with a discount.
What a complete waste of time! Why have thread colour options if they are not matching them - they shouldn't offer what they don’t have. I will not order from them again.

Don’t bother
First time order
Arrived late
Not what I ordered
Inconvenience in contacting them
Won’t recommend

Got the fia handbag absolutely love it, the material is soft but hardwearing, and looks stunning with any outfit

I am so glad I gave this company a chance. Everything feels so special. Everything was beautifully packaged and arrived quicker than expected. I had a small problem with one item but Mihaela from customer services was fabulous and sorted it very quickly without fuss.
I will definitely be ordering again!!

Wow! Amazing brand, great quality accessories and detailed packaging - perfect for gifting. My order arrived faster than expected and was beautifully presented. Each item was carefully wrapped in KL branded tissue paper and the main box size was just right, so nothing got bent or damaged in transit. Personalised bow paper bags are gorgeous and really well priced - ordered 3 in total (1st one is always free). In fact, this very gift bag made me visit Katie Loxton's website in the first place. Therefore, I will definitely buy more accessible luxuries from this brand again and I'm already recommending it to friends.

The website is easy to use. I loved all the bags. The colours and styles are beautiful. I bought a soft tan clutch bag with gold chain strap to go with some new heels I bought for a wedding. The parcel arrived within 2 days in a beautifully wrap bag and tissue paper. The quality is amazing. Im over the moon and will be buying more in the future.

I was a bit dubious at first from reading all the bad reviews. But I ordered a bag and I received it within a couple of days. The handbag is very good quality. I'm very happy with the greeting card and personalised gift bag I ordered. I will definitely be ordering from Katie Loxton again!