Katzkin Reviews 4,102

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 150 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the exceptional quality of the products, particularly the leather seats and upholstery, which often exceed expectations and provide a luxurious feel to vehicles. Customers consistently highlight the outstanding customer service, with staff members being described as professional, patient, and highly knowledgeable, guiding them through the design and selection process with great attention to detail. The overall service, from initial contact to installation, is frequently commended for its efficiency, smooth execution, and the ability to customize products to individual preferences, resulting in beautiful and satisfying outcomes. However, some customers also noted issues with product durability, with seats and armrests showing signs of wear and cracking after a few years, despite regular care. A few other people also felt that the customer service was unhelpful in certain situations, particularly when addressing discrepancies between samples and received products or when seeking information about product specifications. Additionally, some reviewers experienced problems with the cooling system, citing improper wiring that led to vehicle malfunctions and an unusable feature.

What people talk about most

Product

People report positive experiences with the product, often praising the quality, craftsmanship, and premium... See more

Quality

Customers consistently note positive experiences with quality, praising the craftsmanship, premium feel, and... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism, helpfulness, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the fantastic and top-notch service... See more

Customer service

Customers had positive experiences with customer service, highlighting the exceptional and awesome support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I wasn’t sure about putting aftermarket leather seats in my brand new ‘26 Silverado HD but they are Beautiful! So glad I did! Amber made some suggestions, I decided on the two-tone of brown down th... See more

Company replied

Rated 5 out of 5 stars

This is the second vehicle I’ve upgraded with Katzkin leather, and once again, I couldn’t be happier. Their premium leather and attention to detail truly elevate the look and feel of the interior. Wha... See more

Company replied

Rated 5 out of 5 stars

Awesome customer service and top shelf quality product. I had installed an inferior “leather-like” product myself and quickly found out it didn’t hold up like the original leather on my 28 year-old Mi... See more

Company replied

Rated 5 out of 5 stars

Got a recommendation from a shop that regularly works with Katzkin. True to their reputation, Katzkin is a great company with great staff. Chantel in sales worked with me on ideas, sent mock-up pho... See more

Company replied


Company details

  1. Auto Upholsterer
  2. Auto Accessories Wholesaler
  3. Auto Parts Manufacturer
  4. Auto Restoration Service

Information provided by various external sources

Located in Montebello CA, Katzkin Leather is the nation’s premier designer and manufacturer of custom leather interiors. Since 1983, in partnership with our nationwide installer network of over 2,500 restyling locations, we have transformed over two million vehicles with luxurious and exciting premium leather interiors. We manufacture leather interior packages for more than 3,000 mid-market vehicles that are available in 120 colors and materials. Katzkin offers more custom leather interior options than any other manufacturer.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

My experience with the Katzkin team was A plus!

My experience with the Katzkin team been nothing but great! Ordering was a breeze down to the final install. John Ferrell from the design team had everything scheduled and built for me. And the finished product was exactly what I wanted with the custom stitching and the exact color. Couldn’t be more happy with the whole process. Now I’m considering to do my other cars so I will be returning to get more work done.

June 2, 2025
Unprompted review
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Reply from Katzkin

Hi Jeff! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and that you had a great time working with John. :) Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 4 out of 5 stars

The Installer very friendly and…

The Installer very friendly and knowledgeable and helped me design them. The product seems exceptionally good.It looks amazing

May 29, 2025
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Reply from Katzkin

Hi John! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and we hope it helps you love your drive! Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 5 out of 5 stars

The Katzkin upholstery added to my new Ram truck

The Katzkin upholstery added to my new Ram truck is absolutely beautiful. If it lasts like it did in my 2016 Ram, I'll be a very happy driver.

May 22, 2025
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Reply from Katzkin

Hi Donna! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and we hope it helps you love your drive! Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 5 out of 5 stars

Awesome product and customer service

I knew I wanted Katzkin interior but Karla G. made the process so smooth and effortless for me. The online seat cover design is great, but there’s so much more they offer! I was able to get a custom headrest design and the designers made it perfect. Then once it got to the installer they were also fantastic! Absolutely love my design and will definitely look at getting them for our other car.

May 28, 2025
Unprompted review
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Reply from Katzkin

Hi Stephanie! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and that you had a great time working with Karla. :) We hope it helps you love your drive! Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 5 out of 5 stars

Great Experience

The customer service was great. The product was great quality. The process was very smooth and fast from start to finish.

May 16, 2025
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Reply from Katzkin

Hi Albert! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and we hope it helps you love your drive! Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 5 out of 5 stars

Very pleased with the workmanship n the…

Very pleased with the workmanship n the installation and hands down Karla was very knowledgeable and answered all my questions that helped me make my decision on color n style
Thank u soo much Karla I will definitely recommend Katzkin and would definitely used them again

May 15, 2025
Unprompted review
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Reply from Katzkin

Hi Albert! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and that you had a great time working with Karla. :) We hope it helps you love your drive! Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 5 out of 5 stars

Had a choice between Katzskins and…

Had a choice between Katzskins and their main competitor to upgrade the interior of my 2023 Camaro. Glad I used Katzskins. I worked with Susan and she was extremely helpful. She took my ideas and after a few iterations came up with and interior that exceeded my expectations on my Camaro and came in at less than I thought it could and in full leather which is and option they now have. I was then able to work their installer Maumee Trim and Upholstery to complete the rest of the interior also under what I thought it would cost. They were also very accommodating and highly recommended. Their price per yard of extra material is extremely reasonable at $10 a yard so it’s definitely smart to order extra to finish the interior properly. I’m very pleased with how the whole experience went and love the way my car looks now.

April 30, 2025
Unprompted review
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Reply from Katzkin

Hi Brian! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and that you had a great time working with Susan. :) We hope it helps you love your drive! Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 4 out of 5 stars

Leather is great but install company…

Leather is great but install company was not. I have to take it back for the second mistake they made.

May 20, 2025
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Reply from Katzkin

Hi! Thank you for your feedback. We’re sorry to hear about your experience and would like to address the issue you’re having with the installer. Could you please give us a call any time at 877-841-2320? Thank you and we look forward to finding a solution.

Rated 5 out of 5 stars

Leather replacement seat covers

When I purchased a new vehicle that had cloth covered seats I asked if they could be replaced. Katzkin was recommended as the best possible replacement. After the work was completed I was amazed at how perfect they are. The quality of the leather and the installation far exceeded my expectations! I am extremely pleased. Thank you.

May 17, 2025
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Reply from Katzkin

Hi D! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and we hope it helps you love your drive! Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 2 out of 5 stars

Multiple Attempts

Initial installment was not satisfactory and the dealership had to escalate to a supervisor to return to have fixed. Had to wait extra days to get vehicle back due to this issue. Leather not as tight as if it came from manufacturer but overall looks good after second attempt.

May 7, 2025
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Reply from Katzkin

Hi Chris! We’re sorry to hear about this experience and would like to address the issue you’re having. Could you please give us a call any time at 877-841-2320? Thank you and we look forward to finding a solution.

Rated 5 out of 5 stars

2019 Ram 1500 Classic leather interior

Fantastic new look for my Ram 1500 interior. I'm super satisfied with Katzkin and their leather product!

May 9, 2025
Unprompted review
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Reply from Katzkin

Hi Brian! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and we hope it helps you love your drive! Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 3 out of 5 stars

2010 gold Mustang a daily driver with a kick — leather interior

The color selection was very important to me because my car is gold and the base interior is dark brown using the maze and mahogany was an ideal combination. The installer in Columbus is well known as a quality company. The work that was done was very professional and complete. I look forward to enjoying this in my daily driver for several years.

March 18, 2025
Unprompted review
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Reply from Katzkin

Hi Joe! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior. We hope it helps you love your drive! Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 3 out of 5 stars

No puedo entrar en la página no sé qué…

No puedo entrar en la página no sé qué pasa

May 13, 2025
Unprompted review
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Reply from Katzkin

Hi Brayan! We're sorry that you're having trouble with our website. Kindly refresh your browser and try again at a time of your convenience (https://katzkin.com/) Alternatively, feel free to call us at 877-811-8840 with any questions - thanks!

Rated 5 out of 5 stars

Amazing transformation

I was tired of the boring, black, soft tex seats in my 2022 RAV4 XSE. I spoke to Jan at Katzkin. Jan was the most knowledgeable, friendly, and professional person I could imagine. I now have a vibrant, RED Leather interior, of the most amazing material. I could not be happier. I highly recommend Katzkin.

May 5, 2025
Unprompted review
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Reply from Katzkin

Hi Ed! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and that you had a great time working with Jan. Red is a fantastic color choice :) We hope it helps you love your drive! Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 1 out of 5 stars

No contact on claim

No contact on claim

May 6, 2025
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Reply from Katzkin

Hi Jerry! We’re sorry to hear about this experience and would like to address the issue you’re having. Could you please give us a call any time at 877-841-2320? Thank you and we look forward to finding a solution.

Rated 5 out of 5 stars

This is our third experience with…

This is our third experience with Katzkin leather and each time we have been delighted with the results.

April 30, 2025
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Reply from Katzkin

Hi Bob! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and we hope it helps you love your drive! Glad to know this is your third time with us! :) Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 5 out of 5 stars

Money well spent

I was pleasantly surprised and please with my order. I can’t say enough about this great purchase that I made.

May 7, 2025
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Reply from Katzkin

Hi! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and we hope it helps you love your drive! Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

Rated 1 out of 5 stars

Very poor customer service

Very poor customer service. I asked three times for the name of the shop they intended to use. They said they would let me know after the charge, if I had any issues with who they selected they would give me a refund. I didn’t care for any of the shop options and asked for a refund. I was then called by yet another (4th) person trying to convince me not to cancel. I continued to ask to cancel because I didn’t want my vehicle in a poor service shop. Then when further pressing for a refund it’s now a matter of several days.

May 7, 2025
Unprompted review
Katzkin logo

Reply from Katzkin

Hi Eric! We’re sorry to hear about this experience and would like to address the issue you’re having. Could you please give us a call any time at 877-841-2320? Thank you and we look forward to finding a solution.

Rated 5 out of 5 stars

Great Customer Service!

I had a few questions on there interiors for my zl1, supra & CT5-V since i didn’t see them as an option on the website. I got all of my questions answered, mind you i called at 7:00pm est!!! Definitely great customer service and good interior as well have yellow interior on my 10th gen civic and it looks amazing!

May 6, 2025
Unprompted review
Katzkin logo

Reply from Katzkin

Hi Marcus! Thank you for writing a review. We’re delighted to hear you’re happy with your Katzkin interior and we hope it helps you love your drive! Please feel free to give us a call any time at 877-841-2320 if you have questions about your interior.

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