Keencrew Removals Reviews 

84
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Kieron and his team were wonderful. From start to finish KeenCrew were just amazing - keeping in touch - keeping us informed - being willing to be flexible to possible changes to plan - being on time... See more

Company replied

Rated 5 out of 5 stars

Kieron & Andrew couldn't have provided a better service. Not only were they punctual & professional, they were also friendly and trustworthy. They made moving so much easier, handled all of our belong... See more

Company replied

Rated 5 out of 5 stars

I have used Keen Crew twice for moving house now, on both occasions Andrew was the driver helping. Andrew was very friendly and absolutely nothing was a problem for him! He arrived promptly and loaded... See more

Rated 2 out of 5 stars

Very disappointing experience. One of the company’s vehicles was positioned in a way that completely blocked the road, preventing us from leaving for over 30 minutes. There was no clear communication... See more

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4.6

Excellent

TrustScore 4.5 out of 5

84 reviews

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4.6

All reviews

(84)

7 reviews in the last 12 months

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Rated 5 out of 5 stars

What great service!

Our man was professional, organised and very well prepared - excellent customer service. He called ahead of schedule to reconfirm the plan, provide his eta and give an estimated time of arrival at the destination. The team work made the dream work. He’s the best!

July 11, 2022
Unprompted review
Rated 5 out of 5 stars

I found keencrew removals on Gumtree…

I found keencrew removals on Gumtree and they were a belter of a find. Very professional, hardworking great manors I will definitely be using them again and referring to a friend. They done a fantastic job.

March 1, 2022
Unprompted review
Keencrew Removals logo

Reply from Keencrew Removals

Hi Dan

Thank you very much for using our service.

It was our pleasure to assit you with your move.

Kieron
Keencrew removals

Rated 5 out of 5 stars

I found Keencrew removals very helpful…

I found Keencrew removals very helpful . I took several time their service.Their are absolutely professional and give me nice service. They always try to help people from their level best . Very useful and authentic. Highly recommended.specially Kieron is a lovely person.
Kind Regards
Rashida

March 1, 2022
Unprompted review
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Reply from Keencrew Removals

Hi Kazi

Thank you very much for using our service.

You are a very special client to us, we always do our best to help.

Kieron
Keencrew removals

Rated 5 out of 5 stars

Great service

Great service, parked nicely enough for me to bring all my items and everything was in tact. I Recommend them!

February 26, 2022
Unprompted review
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Reply from Keencrew Removals

Hi Zachary

Thank you very much for using our service and leaving us such a good feed back.

I really appricate it.

Kieron
Keencrew removals

Rated 5 out of 5 stars

Your men done a fantastic job friendly…

Your men done a fantastic job friendly got the job done quickly very nice couple of geezers top men I would recommend to anyone

January 24, 2022
Unprompted review
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Reply from Keencrew Removals

Hi Paul

Thank you very much for using our service.

I'm really happy you had a very good experiance using our service.

Kieron
Keencrew removals

Rated 5 out of 5 stars

Had a great experience with Keencrew…

Had a great experience with Keencrew Removals, great communication throughout and very efficient service. The removal was collected and delivered exactly as requested and the guys were very helpful throughout. I'd happily use them again and would recommend to anyone looking for a removal company.

November 23, 2021
Unprompted review
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Reply from Keencrew Removals

Hi Rob

Thank you very much for your feedback on our service and our teams.

I would really appreciate any referral you can offer :)

Kind Regards

Kieron
Keencrew removals

Rated 1 out of 5 stars

Wouldn’t recommend if ur a female

I should of cancelled the job when he arrived 15 minutes early and had started the timer, earlier then the agreed time to arrive. I paid for 2 helpers but only received one which made things go a lot slower then expected. As I was helping myself and had a small child I didn’t check the time so I wasn’t aware we went over the time schedule, when we had finished I was expecting to have gone over time abit and was willing to pay the overtime. But was not expecting the bill too be so high. I had the correct money for the arranged time slots. If I had a male with me, I know for a fact the service I received would of been completely different. I feel this company took advantage of me as I’m a single mum with learning difficulties. They should have informed me when my time was up and asked if I wanted to pay for overtime. They told me if I didn’t pay the outstanding balance they would leave the heavy stuff outside on the street which gave me no option but to pay the outstanding balance leaving me with no money. Although my financial situation is no one’s fault I do feel they should have let me know when I had gone over my time and asked me if I wanted to pay for overtime and had an extra man helping like I paid for. I personally would not recommend this company. I don’t want to leave a bad review but feel it’s necessary so no one goes through what I went through. I’ve left feeling extremely stressed out.

November 8, 2021
Unprompted review
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Reply from Keencrew Removals

Hi,

Thank you very much for your review.

I would just like to address all these points which you have raised against our company.

1. you mentioned ( we arrived 15 mins early on the day ) - This is a standard pratice for our team to arrive on time or before time.

Now when our team arrived we will call our customer to alert them that we are out side and if they would like to start earlier, if not then we will wait until the appointed time to start.

( In your case you were called on the day when the driver arrived and you agreed to start your job earlier )

2. your next complaint was that ( you paid for 2 helpers and you only received 1 ) -- before any job or deposit is taken, a text message or email will be sent outlining the service which you have booked so it's in writing, which clearly states in your message which was sented that ( you were booked for a luton van with the driver helping ) as you mention over the phone you were willing to help the driver with the loading and unloading and this was the service you booked

So to behonest its no surprice thats the job took longer than expected as you had a dependant on the day to look after while trying to help the driver move your items and there was alot of ( stairs ) which wasn't mentioned during your booking which will add more time to your move.

3. You also mentioned that ( "They should have informed me when my time was up and asked if I wanted to pay for overtime ") - This is a valid point and I agree and hold our hands up. We have taken this concern into consideration and have implamented changes to our service. We now give prior warning to all our customers so they are aware if they are approaching their time limit. This impalmentation is working really well for us now, So I thank you very much for bringing this to our attention

4. Finally you mentioned ("They told me if I didn’t pay the outstanding balance they would leave the heavy stuff outside") - All customers are fully informed during thier booking process days before the move that full payment is required to be made before our team unloads items from the vehicle. This comes as no surprize to any of our customerS as we endevour to be very transparent so you know exactly what you are buying.

5. Your title stated ( Wouldn’t recommend if ur a female ) - We treat all customers equally as they all recieved the same email templates and messages with the same prices, so I can assure you that we do not discriminate amongst our customers and to behonest 80% of our clients are females.

Summary: We at Keencrew removals endevour to provide the best service we can for our customers and beyond. We treat all our customers equally and with respect. We also ensure that we are transparent with all our customers so they are fully aware of the service and prices booked with us. We also document our services in black and white as a references, so there is no misunderstanding between Keencrew removals and our customers.

Kind Regards
Kieron
Keencrew Removals

Rated 5 out of 5 stars

An excellent service

An excellent service to accommodate a move from a small flat across south London.
Very efficient and helpful throughout the process, with good communication with any changes to the service, all for an excellent price for the removal as well. I will certainly contact you again if I need to move across London in the future!

August 31, 2021
Unprompted review
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Reply from Keencrew Removals

Hi Jordan

Thank you very much for taking the time an giving us a review.

I really appricate all the good points you mention, regarding our communication and our prices,

Thank you very much once again.

Kieron
Keencrew removals

Rated 5 out of 5 stars

Highly recommended.

Very good service at short notice. Highly recommended.

June 20, 2021
Unprompted review
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Reply from Keencrew Removals

Hi D alex

Thank you very much for taking the time and giving us a review.

Kieron
Keencrew removals

Rated 5 out of 5 stars

Keencrew/ Kieron and co

Keencrew/ Kieron and co were simply outstanding with regards to my recent move from house to house. Circumstances were such that I needed immediate help the next day. He facilitated the move deep into the night. After outlining my situation he confirmed the truck size, the crew, the hours, very accurately. On the day he arrived ahead of schedule. They cut no corners, very thoughtfully looked after the whole package. And were fun guys. Thumbs up. Would I use them again? You bet I would.

June 8, 2021
Unprompted review
Rated 5 out of 5 stars

Kieron and the team are AMAZING

Kieron and the team are AMAZING! So professional and efficient. Couldn’t recommend this team more. Thank you for the amazing service!!

May 21, 2021
Unprompted review
Keencrew Removals logo

Reply from Keencrew Removals

Hi D alex

Thank you very much for your feedback

I am really thankful that you were happy with our service.

If you need anything else in the future please don’t hesitate to ask.

Kieron
Keencrew removals

Rated 5 out of 5 stars

Absolutely satisfied with the service…

Absolutely satisfied with the service we received. Kieron, Andrew and Tash were all very professional, polite, friendly and flexible. From heavy items to delicate ones, everything was handled with care and compassion. It took the crew whole day to move my house but we saw the same smile and professional attitude even when they were tired. No hesitation in recommending them.

March 27, 2021
Unprompted review
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Reply from Keencrew Removals

Hi Amit

Thank you very much for your feedback

I am really thankful that you were happy with our service.

If you need anything else in the future please don’t hesitate to ask.

Kieron
Keencrew removals

Rated 5 out of 5 stars

Keencrew are brilliant

Keencrew are brilliant. They made a multi-drop delivery for our company to staff working from home.
Kieron was helpful, patience (we faffed about quite a bit!) and best of all, really on the ball keeping us informed. We were able to let people know when the stuff would be delivered and Kieron told us that exactly when drops had been made.
Will definitely use them again and would not hesitate to recommend Keencrew.

February 20, 2021
Unprompted review
Keencrew Removals logo

Reply from Keencrew Removals

Hi Karen

Thank you very much for your feedback

I am really thankful that you were happy with our service.

If you need anything else in the future please don’t hesitate to ask.

Kieron
Keencrew removals

Rated 5 out of 5 stars

Kieron was an absolute pleasure to work…

Kieron was an absolute pleasure to work with, he was very happy and flexible to change plans at the last minute and add on an extra job for us with not much notice. Kieron and Andrew took great care in protecting and moving the items of furniture and were both happy and friendly throughout. Can’t recommend Keencrew Removals more - 5* ! Thanks Kieron :)

February 20, 2021
Unprompted review
Keencrew Removals logo

Reply from Keencrew Removals

Hi Lucy

Thank you very much for your feedback

I am really thankful that you were happy with our service.

If you need anything else in the future please don’t hesitate to ask.

Kieron
Keencrew removals

Rated 5 out of 5 stars

Saved the day

The reviews are all true.

We were let down by the company we originally booked. We found Kieron online and he came at the end of a long day (for him and us!).

Not only did they not complain once about moving from one victorian house to another or how much we had, he cheered us up too. Also told us how to best make ourselves useful!

His colleague was also great and extremely professional.

I'll genuinely never reach to another company when I next move. They saved the day!!

December 5, 2020
Unprompted review
Keencrew Removals logo

Reply from Keencrew Removals

Hi Annie

Thank you very much for your feedback

I am really thankful that you were happy with our service.

If you need anything else in the future please don’t hesitate to ask.

Kieron
Keencrew removals

Rated 5 out of 5 stars

I called Kieron on the morning of my…

I called Kieron on the morning of my move after being let down by another company. He had everything sorted within 20 minutes. Fantastic service. Move went well. No stress at all. Could not recommend Kieron and his guys enough.

December 5, 2020
Unprompted review
Keencrew Removals logo

Reply from Keencrew Removals

Hi Francis

Thank you very much for your feedback

I am really thankful that you were happy with our service.

If you need anything else in the future please don’t hesitate to ask.

Kieron
Keencrew removals

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