Kelly Eyecare Reviews 

281
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally polite, knowledgeable, and genuinely welcoming from the very moment they arrive at the practice. Reviewers consistently highlight the incredible thoroughness of the eye examinations along with the exceptionally clear explanations provided by the dedicated professionals. Some people were satisfied with the remarkably wide selection of stylish frames and the expert guidance offered during the entire selection process. Consumers also note that appointments feel completely unhurried, creating a wonderfully comfortable and reassuring environment for everyone visiting the local branches.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing the team as exceptionally friendly,... See more

Service

Customers had positive experiences with service, noting that the team provides exceptional care and... See more

Product

Users describe satisfaction with product, highlighting a fabulous and wide selection of frames to suit all... See more

User experience

Customers consistently note positive experiences with user experience, highlighting comfortable and relaxed... See more

Customer service

People report positive experiences with customer service, praising the friendly, professional, and caring... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using the Ringwood branch for several years and have always received a high level of service and care. Always a smile from reception upon arrival and seen on time. Always check my glasses... See more

Rated 5 out of 5 stars

Refreshingly impressed, a highly efficient team in Brockenhurst. 13 years have passed since laser eye surgery, my first visit to an optician since then. Michelle explained everything thoroughly & Soph... See more

Rated 5 out of 5 stars

My glasses are perfect. But I would really like to thank Kelly Eyecare for the care and respect they show my husband who has unfortunately lost his sight,he knows he cannot regain it but he feels com... See more

Rated 5 out of 5 stars

Have been a customer of Kelly Eyecare Brockenhurst for many years. Always received thoroughly professional and competent service. Staff over the years have all been polite and knowledgeable. With a co... See more


Company details

  1. Optician

Written by the company

Here at Kelly Eyecare, we have everything you need to take the best care of your eyes. When you choose us, you are choosing an independent local practice with over 30 years of experience in delivering first class optometry. Whether you need a full eye test, impartial advice, or a choice of the latest eyewear, we are here for you. Plus, our state-of-the-art eye examination facilities and great-value promotions mean you get both high quality and competitive prices. That is why our customers come back year after year.


Contact info

4.9

Excellent

TrustScore 5 out of 5

281 reviews

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4.9

All reviews

(281)

97 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fabulous service

I have used Kelly Eyecare for a couple of years and needed a new pair of glasses. I had trouble with the first lenses as they blurred my eyesight. A quiet phone call and visit rectified that and all is well now. I find Kelly Eyecare to be most professional and extremely helpful. I would not hesitate to recommend them. Thank you.

June 3, 2026
Unprompted review
Rated 5 out of 5 stars

Friendly and professional

Friendly , helpful staff at the Winton Bournemouth branch.
A comprehensive sight test and an explanation of which types of lenses I could choose , including benefits and costs but no pressure to buy

June 2, 2026
Unprompted review
Rated 4 out of 5 stars

Mrs Michelle Koss

Michelle was very competent and efficient. She iwas also able to answer any questions that I had and make me feel at ease.
All the office staff were also friendly and engaging.

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Seeing and looking good.

Big decision to change from our very long standing Surrey optician as the 200 mile round trip was becoming ridiculous. I’m so glad I did. Good thorough examination and excellent advice in selecting new frames and lenses. We are used to a high standard of eye care and Kelly’s Eyecare have not disappointed. Thank you one and all.

April 25, 2026
Unprompted review
Rated 5 out of 5 stars

Friendly and helpful atmosphere

Every time you go in the staff are just lovely and make you feel really special. Thank you for your kindness and help. I really appreciate it. They also help me when choosing frames giving honest advice.

April 30, 2026
Unprompted review
Rated 5 out of 5 stars

Experience teamwork at Kelly’s

Everyone at Kelly’s are supportive and caring friendly team ensuring you get the best service possible. Nothing seems to phase them even if you are looking for specific glasses for particular reasons - they always have the answers and at reasonable prices.

April 21, 2026
Unprompted review
Rated 5 out of 5 stars

I wouldn’t trust anyone else

I wouldn’t trust anyone else with my eyes! Over 10+ years I have found the practice to be thorough and hugely professional in all that they do. Staff balance a friendly outlook with medical rigour. There’s ranges of frames, lenses and optical coatings to meet all needs and budgets.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful service all round.

Very friendly staff. Always very welcoming and helpful.
Michelle the optician is very thorough and professional with a very friendly manner. I can’t fault the service. Thoroughly recommend.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Michelle and April have provided excellent sercice

Michelle is excellent optician and has followed up an eye issue carefully and so professionally.
April, the manager as always is jexcellent. She has sourced a variety of frames for me, knowing my preferences. She is the most technically gifted dispenser I have come across. Her measurements and ability to adjust varifocals to ensure comfortable and optimum vision is superb.
The whole experience at Kelly eye care has been very good. Thank you

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

My daughter’s eye test.

My 7 year old daughter and I were attended to by Drew. She was amazing and turned a boring eye test into a truly wonderful experience, my daughter didn’t want to leave. She was so engaged.

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service!

Excellent service! I visited Kelly Eyecare in Ringwood as I was struggling with my varifocals when using the computer. The staff were understanding, extremely attentive and very knowledgeable. It was recommended that I get 2 pairs of glasses - one pair of varifocals and one pair for computer use. I am extremely happy with them as they have made such a difference to my working day. I also love the frames!
I have paid more than I usually would for my glasses - but the quality of the lenses is far superior to my old glasses and my eyes no longer strain. I highly recommend Kelly Eyecare.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Staff are all friendly

Staff are all friendly, professional and prepared to help in any way possible. The eye test was carried out quickly and the results were all explained in a manner that was easy to understand.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

5 Star Experience

I had my annual eye test recently and as always was treated with friendliness and thoroughness. I would recommend this opticians to anyone

March 26, 2026
Unprompted review

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