Kelly Eyecare Reviews 

282
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 101 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, patience, and polite attitude during comprehensive eye examinations. Reviewers note that the team takes the necessary time to ensure every visitor feels completely at ease and well-informed. Consumers are also consistently impressed by the exceptionally wide selection of modern frames and the professional care provided. People deeply appreciate the thorough explanations given during clinical appointments, making every single visit reassuring, comfortable, and highly professional. Visitors consistently highlight the warm welcoming atmosphere, expert guidance, and outstanding service delivered on site.

What people talk about most

Staff

Consumers find staff to be positive, highlighting a friendly, professional, and welcoming team that... See more

Service

Customers had positive experiences with service, often highlighting the friendly, professional, and efficient... See more

Product

Users describe satisfaction with the product, highlighting a fabulous and wide selection of frames to suit... See more

User experience

Customers consistently note positive experiences with user experience, highlighting a friendly and... See more

Customer service

Clients share positive opinions on customer service, highlighting brilliant and excellent care from all... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using the Ringwood branch for several years and have always received a high level of service and care. Always a smile from reception upon arrival and seen on time. Always check my glasses... See more

Rated 5 out of 5 stars

Refreshingly impressed, a highly efficient team in Brockenhurst. 13 years have passed since laser eye surgery, my first visit to an optician since then. Michelle explained everything thoroughly & Soph... See more

Rated 5 out of 5 stars

My glasses are perfect. But I would really like to thank Kelly Eyecare for the care and respect they show my husband who has unfortunately lost his sight,he knows he cannot regain it but he feels com... See more

Rated 5 out of 5 stars

Have been a customer of Kelly Eyecare Brockenhurst for many years. Always received thoroughly professional and competent service. Staff over the years have all been polite and knowledgeable. With a co... See more


Company details

  1. Optician

Written by the company

Here at Kelly Eyecare, we have everything you need to take the best care of your eyes. When you choose us, you are choosing an independent local practice with over 30 years of experience in delivering first class optometry. Whether you need a full eye test, impartial advice, or a choice of the latest eyewear, we are here for you. Plus, our state-of-the-art eye examination facilities and great-value promotions mean you get both high quality and competitive prices. That is why our customers come back year after year.


Contact info

4.9

Excellent

TrustScore 5 out of 5

282 reviews

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4.9

All reviews

(282)

98 reviews in the last 12 months

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Rated 5 out of 5 stars

Very satisfied new customer

I was recommended to Kelly Eyecare recently and have been impressed with the professionalism and friendliness of all the staff following a thorough eye examination by Michelle, I felt valued as a new customer, and am delighted with my new glasses following a change of prescription.

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Premier local Eyecare.

My wife and I have used Kelly’s Eyecare for many years and always receive pleasant, helpful and supportive service. I did use a competitor once, but soon regretted it and returned to the fold. The staff are always very patient and do not rush you through the frame selection process. It pays to shop locally.

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Having the lense drop out of my glasses I went to Kelly's eye care Winton. They put the lense back in and I asked for an eye test appointment. As someone had cancelled their appointment they very kindly offered me an appointment within 20 minutes. So my new glasses were ordered with no pressure or fuss. The staff are really lovely helpful people... I am grateful

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Professional and Personal Service

I have been a client of Kelly Eyecare Brockenhurst for more than 20 years. The team provide a personal and professional eyecare service. My recent eye examination with Michelle was extremely thorough. She explained the test results clearly in simple terms and provided expert advice to maintain my eye health. I highly recommend the service provided by the team at Kelly Eye Care

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing opticians

Amazing opticians. Always a warm welcome and thorough eye test. Debbie helped me choose new frames and was incredible - so patient and took photos so I could see what the frames looked like. Exceptional service and I would thoroughly recommend.

December 19, 2025
Unprompted review
Rated 5 out of 5 stars

Efficient and professional

Efficient and professional. I took my two teenage girls for eye tests this week and all the staff were engaging and friendly. Easy booking process, reminder and optician put the girls at ease and explained everything she was doing along the way. Definitely recommend

December 12, 2025
Unprompted review
Rated 5 out of 5 stars

Eye, eye…

Have been a customer of Kelly Eyecare Brockenhurst for many years. Always received thoroughly professional and competent service. Staff over the years have all been polite and knowledgeable. With a couple of optical challenges I have, my eye test and scan history over the years show any significant changes at the click of a button. They have an excellent range of frames to choose from with all the latest eye test and spec fitting equipment in house. Cannot speak highly enough. Thank you

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service.

Excellent service and thorough eye examination. This is the best opticians I have ever used . The staff when choosing new glasses were very helpful and patient. I would highly recommend them .

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Gareth (optemetrist) was excellent

Gareth (optemetrist) was excellent, efficient, positive, engaging and encouraging. Felt totally re-assured when I had finished the battery of tests. The front of house staff are friendly and efficient. Will continue to use Kelly Eyecare in Ringwood

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

I 100% recommend Kelly Eyecare.

Kelly Eyecare Ringwood really listened to me and helped me get the glasses that I wanted.
No hard sales pitch. Just the advice from professionals. From my examination to collecting my glasses I received excellent care and advice.
They have a wide choice of frames and lens options to choose from. I wanted a special coating to help with nighttime driving by reducing the glare of oncoming headlights and it really worked!
Thanks for all your help

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent all round

This was my first visit to Kelly Eyecare in Ringwood but had heard good things from friends and was delighted with the overall experience.. Friendly and professional but most importantly my new lens prescription and new glasses were spot on first time. Great communications thought the process and a very personal service. Highly recommended.

November 8, 2025
Unprompted review
Rated 5 out of 5 stars

Best care I've had!

On 5th Nov 2025 I returned to Kelly Eyecare for my annual checkup. Last year I was really happy with my care and my new glasses! Louise was, again, very helpful and caring. I recommended my partner for an appointment and he has been very pleased too!

November 5, 2025
Unprompted review

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