Kelly Eyecare Reviews 

282
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 101 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional helpfulness, patience, and polite attitude during comprehensive eye examinations. Reviewers note that the team takes the necessary time to ensure every visitor feels completely at ease and well-informed. Consumers are also consistently impressed by the exceptionally wide selection of modern frames and the professional care provided. People deeply appreciate the thorough explanations given during clinical appointments, making every single visit reassuring, comfortable, and highly professional. Visitors consistently highlight the warm welcoming atmosphere, expert guidance, and outstanding service delivered on site.

What people talk about most

Staff

Consumers find staff to be positive, highlighting a friendly, professional, and welcoming team that... See more

Service

Customers had positive experiences with service, often highlighting the friendly, professional, and efficient... See more

Product

Users describe satisfaction with the product, highlighting a fabulous and wide selection of frames to suit... See more

User experience

Customers consistently note positive experiences with user experience, highlighting a friendly and... See more

Customer service

Clients share positive opinions on customer service, highlighting brilliant and excellent care from all... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using the Ringwood branch for several years and have always received a high level of service and care. Always a smile from reception upon arrival and seen on time. Always check my glasses... See more

Rated 5 out of 5 stars

Refreshingly impressed, a highly efficient team in Brockenhurst. 13 years have passed since laser eye surgery, my first visit to an optician since then. Michelle explained everything thoroughly & Soph... See more

Rated 5 out of 5 stars

My glasses are perfect. But I would really like to thank Kelly Eyecare for the care and respect they show my husband who has unfortunately lost his sight,he knows he cannot regain it but he feels com... See more

Rated 5 out of 5 stars

Have been a customer of Kelly Eyecare Brockenhurst for many years. Always received thoroughly professional and competent service. Staff over the years have all been polite and knowledgeable. With a co... See more


Company details

  1. Optician

Written by the company

Here at Kelly Eyecare, we have everything you need to take the best care of your eyes. When you choose us, you are choosing an independent local practice with over 30 years of experience in delivering first class optometry. Whether you need a full eye test, impartial advice, or a choice of the latest eyewear, we are here for you. Plus, our state-of-the-art eye examination facilities and great-value promotions mean you get both high quality and competitive prices. That is why our customers come back year after year.


Contact info

4.9

Excellent

TrustScore 5 out of 5

282 reviews

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4.9

All reviews

(282)

98 reviews in the last 12 months

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Rated 5 out of 5 stars

Post Cataract Surgery

This was an examination following Cataract Surgery.
As always the examination was very thorough and the Optometrist took care to explain everything and answer all my questions. Very professional. Between her and the Opthalmic Surgeon I always felt I was being looked after, from the initial diagnosis to post surgery.
I highly recommend Kelly Eye-care for a professional and personal service

October 18, 2025
Unprompted review
Rated 5 out of 5 stars

Eye Test

Gareth Watson was very professional and took time to explain all that he did.
Very thorough examination
No hesitation in recommending this practice
Helen also was very helpful and has taken time to source sun over glasses for me

October 16, 2025
Unprompted review
Rated 5 out of 5 stars

Professional and courteous optician

Highly recommended independent optometrist in Ringwood town centre. My thorough eye test and subsequent fitting were professionally carried out in comfortable surroundings. The staff listened to my needs and provided him quality guidance in the selection of frames and lens to best suit my eyes.

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Excellent service from first telephone conversation through to end of consultation. I was able to get an appointment the following day.
Clear explanation of everything involved in examination of my eyes was given by optician.
An issue was found and optician was reassuring. She explained the steps forward that needed to take place. A referral was made to local eye hospital and I received an acknowledgment from them within several hours. A letter has gone to my GP.
I couldn’t have been given better care.

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

Speedy service.

Having received slow service from NHS at Bournemouth Hospital following a post cataract operation problem I contacted Kelly’s in Ringwood who are my normal optician.
They fitted me into their schedule for an immediate appointment. Having completed their necessary checks at the appointment they immediately referred me to a company who act on behalf of the NHS for early laser treatment.

September 15, 2025
Unprompted review
Rated 5 out of 5 stars

I have been going to Kellys in…

I have been going to Kellys in brockenhurst for a few years now, and I have always found them to be very professional.
The staff are friendly and extremely knowledgeable about my eye condition and they have helped me to understand parts that I wasn’t sure about.
You are always made welcome when entering the shop.
Having new glasses chosen and fitted can be a great experience. The staff are professional as well as great fun.

September 8, 2025
Unprompted review
Rated 5 out of 5 stars

The staff here are always friendly and…

The staff here are always friendly and professional but I would like to add that I feel that all my needs and worries are addressed. It is important to know that with such a vital part of our health is being carefully monitored.

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

Service from Kelly Eyecare

From the eye test with Maxine to the production of the new glaases with Debbie was seemless and very professional.
I have been using Kellys for years and have always been extremely happy.

September 1, 2025
Unprompted review
Rated 5 out of 5 stars

Happy Regular Customer

As a regular customer I can always be confident of receiving excellent service from the polite, friendly and reliable team. They take care to listen to to any concerns and provide clear and sound advice

August 28, 2025
Unprompted review
Rated 5 out of 5 stars

My glasses are perfect

My glasses are perfect. But I would really like to thank Kelly Eyecare for the care and respect they show my husband who has unfortunately lost his sight,he knows he cannot regain it but he feels comforted by the optician giving him an eye test " just in case " Thank you -thank you-thank you. Wendy Bell

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

I have been going to Kelly's in…

I have been going to Kelly's in Ringwood for around 6 years. I am always made to feel welcome, they recognise me and know my name which is so lovely in this increasingly faceless world. The check ups and service are always professional and thorough. I feel very well cared for.

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

It starts with the Excellent staff…

It starts with the Excellent staff providing a friendly welcome, followed by a very professional and thorough check of the eyes, before finishing with superb guidance whilst comparing the multitude of options available for frames and lenses.
Overall an enjoyable and educational experience, whilst having a bit of a laugh.
All that was missing was the wine and canapés.

August 12, 2025
Unprompted review

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