Purchased a deck from the them at a very good price, being sold through CardMarket. The purchase was simple, no issues with payment and the item arrived sooner than expected. Everything went well and... See more
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I've attempted to order from them thrice, all three times the items that I ordered, which were shown to be "in stock" turned out to not be in stock. The items that I ordered, despite one being well ov... See more
Company replied
Used to love them and got all my pokemon stuff from them at MSRP. Scalping has taken off, their prices are almost double MSRP now & it's impossible to even get hands on product.
Company replied
Ordered an out of print arkham box. It arrived in perfect shape within the time they estimated. They also have the fastest customer service I ever experienced.
Company details
Written by the company
Kelz0r.dk - Magic Cards - Yugioh kort, WoW TCG, Rollespil & Brætspil.
Contact info
Ahlgade 10, 4300, Holbæk, Denmark
- 51900234
- shop@kelz0r.dk
- www.kelz0r.dk
3.6
Average
2K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Their stock is fake
Their stock is fake. You can order whatever you want, but they can cancel the order as they did to me.
November 12, 2025
Unprompted review
Reply from Kelz0r.dk
Greetings.
We are sorry to hear that you feel you have had a negative experience shopping with us.
Sadly there seems to have been some sort of misunderstanding - our webstore does not display stock levels, and as such does not have "fake" stock.
As explained on the webstore, not all items are in stock locally - this makes possible our large selection and often low prices.
We have a huge quantity of products in stock locally, and we always attempt to bring in any items which are not in stock locally from our core suppliers.
Most often this is possible, but in this case, what you ordered was sadly not available.
We apologize again for the inconvenience.
Taking my business else where!
I ordered from their website twice now and both times I got an email back saying that some items from my order are sold out even tho when I bought them they were not.
The 2nd order i had placed, hadonly sleeves left that i could still get out of the entire order of 6+ items.
I'm really dissapointed in the webshop.
One way they could fix this is:
instead of listing the items that are sold out maybe tagg them as sold out so people dont buy them. or when it does happen offer discounts so people want to come back for other orders.
November 24, 2025
Unprompted review
Reply from Kelz0r.dk
Hello Abigail
We are sorry to hear that you experienced this twice.
As explained on the webstore, not all items are in stock locally - this makes possible our large selection and often low prices.
We have a huge quantity of products in stock locally, and we always attempt to bring in any items which are not in stock locally from our core suppliers.
When you place an order with us, it is first and foremost a request for the items we have in stock locally, and secondly for what we can bring in from our suppliers.
When we process an order by setting items aside and/or bringing in products from suppliers, we confirm that what has been ordered can be delivered as we inform you of an estimated processing time for the order.
If a product is not in stock locally, however, there is sadly a certain risk that we are not able to deliver it for the order.
Since what we sell is often collector's items, and not items which are easily and readily available.
If you need any more help, you can always contact us over mail: shop@kelz0r.dk
Support Team Kelz0r
Communicative and good packaging
Very good and fast communication and my game was packaged safely on all sides!
November 19, 2025
Unprompted review
Reply from Kelz0r.dk
Hello Max
Thank you for taking the time to leave a review. We are happy to hear that everything was as it should be.
You are always welcome back. :)
Support Team Kelz0r
Reply from Kelz0r.dk
Hello Alex
Thank you for taking the time to leave a review.
We are always happy to hear from our customers. :)
Support Team Kelz0r
Cardmarket order review
Order came quickly, was packaged with care and came in perfect condition.
November 17, 2025
Unprompted review
Reply from Kelz0r.dk
Hello DJ
Thank you for the review. We hope you will be back shopping with us again.
Support Team Kelz0r
Delivered fast and safely packed
Delivered fast and safely packed. All goods were sealed and in original packaging. Very happy with my purchase, the service and the quality.
November 14, 2025
Unprompted review
151 bundle display
The order was delivered out fast and was nicely packaged!
June 26, 2025
Unprompted review
The slowest shipping I have ever…
The slowest shipping I have ever encountered in Europe! Yes, the item is in stock and it took approximately 9 days to go from ordering to the shop finally handing the package to UPS.
I can receive gaming materials from the UK, Finland or the USA quicker than this store which happens to be in a neighboring country.
First and last time buying there. While a UPS label was created on the 11th, it wasn’t handed over to UPS until the 15th. Hence, not “shipped” until late on the 15th.
(Event
We Have Your Package
Glostrup, Denmark
09/15/2025, 4:08 P.M.)
September 15, 2025
Unprompted review
Reply from Kelz0r.dk
Hello Eric
As mentioned on the webstore, even for regular orders there may be up to 10 days of processing time before an order can be shipped - with 9 days before UPS performed the initial scan, this is still within the estimate presented on the webstore.
In any case, if you experience delays with a particular courier, we wholeheartedly recommend that you choose a different courier for any future orders. Additionally, if you ever need a shipment by a particular date, you are more than welcome to note this in the comment field when placing the order - that way we can alert you ASAP if some part of the order is not possible to deliver by that date, and we can sometimes do a little extra to make sure the goods arrive on time.
Kind regards,
Support Team Kelz0r
Deceptive business tactics
Does not have all cards listed on the site in stock (even though you can add and buy literally any amount of them) and this causes significant shipping delays because they gotta source the cards before being able to ship them to you. Deceptive website design.
The support acted rude when I wanted to cancel the order because of the delay. Unprofessional.
August 31, 2025
Unprompted review
Reply from Kelz0r.dk
Hello Felix
Thank you for your review. We’re sorry that your experience with stock availability and shipping time did not meet your expectations. It’s never our intention to create confusion, and we regret that this was your impression.
Support Team Kelz0r
Great experience!
Very kind customerservice! The package i received was perfectly packaged and protected very well! I do recommend buying here. Very professional!
August 30, 2025
Unprompted review
Just perfect
Fast shipping, great packaging, good communication and fair prices!!!
August 29, 2025
Unprompted review
Recommending!
Products as described, fast shipping, great communication, overall very satisfied!
August 26, 2025
Unprompted review
I bought some Pokemon cards from…
I bought some Pokemon cards from Kelz0r.dk (via Cardmarket). Their packaging was immaculate and their communication was crystal clear!
I would definitely recommend them!
August 18, 2025
Unprompted review
Very long waits for items, poor customer service
At the time of writing, I have now been waiting over 10 weeks for a preorder item that released at the beginning June. Said item is still listed on the website as a 'preorder' with a 35% discount, though it is no longer currently marked as being in stock. I contacted the company and asked where the order was last week and was told they were still waiting on the pre-order from the supplier.
This is quite frustrating as I can walk into a local store and pick the item up off the shelf (granted at a higher price), but I'm still in limbo with this order.
Update (05/03/26): I originally contacted them in mid September asking for them to cancel and refund my order as it was apparent they weren't going to be able to fulfil the order in a timely manner - I don't feel this was unreasonable as I'd already been waiting nearly four months. They refused and I quote the actual e-mail I received back "What gives you the impression that we cannot fill it? The item is still preorder, and Ultra Pro does not guarantee specific release dates. We write on the preorder what the estimate is."
It's now March 2026 and the order has finally arrived - 40 weeks after actually paying for them, and long since forgotten, which is absolutely insane. Since the items were intended as a gift I'd already given up on Kelz0r and sourced them elsewhere and delivered them in October. Any reasonable company would have cancelled and refunded the order months ago ... or when it was requested by the customer who had already been waiting for four months.
August 19, 2025
Unprompted review
Reply from Kelz0r.dk
Thank you for taking the time to leave a review. We’re sorry to hear that your experience with our webshop has been inconsistent, and we fully understand your frustration with issues around long wait due to preorders. Unfortunately there have been some delays from our distributors when it comes to some products, and we have therefore not received it yet.
We appreciate your honesty — both in pointing out the positives and where we’ve fallen short. Your feedback is important to us and has been noted.
If there’s ever a specific issue you’d like us to follow up on or clarify further, you’re very welcome to reach out to our customer service team directly.
We truly appreciate your support and wish you all the best going forward, whether you continue shopping with us or choose another solution.
Support Team Kelz0r
Update 06/03-2026
Hello Again
If you need any help with your order, we will need you to contact us by the mail: shop@kelz0r.dk
Please include name and order number. We want to help you, but we can only do this if you reach out to our customer service.
Support Team Kelz0r
I ordered commander decks for a fair…
I ordered commander decks for a fair price.
The package came fast. Excellent shipping and packaging. I recommend buying from this seller.
August 4, 2025
Unprompted review
Trusted webshop, will buy again.
Good webshop, safe and trustworthy. Customer Service was quick and reliable. Will buy here again as an international customer.
March 25, 2025
Unprompted review
Absolute horrible experiences
Absolute horrible experiences, and not once. Insane delivery times and often cancelled orders. They do not have the items they say in stock. they try to source them for cheap, let you wait and if they cant find them, they will cancel your order. Dont buy here, there are better sellers out there. Not a legit business
July 24, 2025
Unprompted review
Reply from Kelz0r.dk
Hello Milan
We are sorry to hear about your experiences shopping with us.
When you place an order with us, it is first and foremost a request for the items we have in stock locally, and secondly for what we can bring in from our suppliers.
When we process an order by setting items aside and/or bringing in products from suppliers, we confirm that what has been ordered can be delivered as we inform you of an estimated processing time for the order.
If a product is not in stock locally, however, there is sadly a certain risk that we are not able to deliver it for the order.
If you need any help from us, you can alwayys contact our support team through the mail on our website.
Support Team Kelz0r
Communicative, fast and high quality
Compré desde su página de cardmarket, todo llegó en 5 días desde Dinamarca a España, bien protegido y en buen estado. Fueron comunicativos en todo momento y respondieron mis dudas rápidamente, muy recomendable.
I bought from their cardmarket page, everything arrived in 5 days from Denmark to Spain, protected and in perfect condition. They were communicative in every moment and answered all my doubts quickly, highly recommended.
July 22, 2025
Unprompted review
Very positive experience
Very positive experience. I made a purchase and immediately noticed their professionalism. They were very willing to provide information, responded quickly to any questions, and packaged with great care.
July 11, 2025
Unprompted review
Reply from Kelz0r.dk
Thank you for the review Luca.
We are happy to hear about your experience with our support team.
We hope that you will be shopping with us again. :)
Kelz0r Support Team
Very trustworthy
Very trustworthy! Allways get full orders and nicely on time. Pricing is good aswell.
July 12, 2025
Unprompted review
Reply from Kelz0r.dk
Thank you Klaas for the review
We are happy to hear about your good experience with us.
We hope that you will be shopping with us again. :)
Kelz0r Support Team
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