Kensington Appliances Reviews 

123
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Kensington is just the best and we are very fortunate in Heathfield to have them. I contacted them in the morning and by the afternoon my new tumble dryer was installed and drying its first load. I wo... See more

Company replied

Rated 5 out of 5 stars

had to have a new dishwasher the lady who took our order was freindly and helpful the new washer was delivered by mike and scott who also chatty helpful and freindly and soon had the new one in... See more

Rated 5 out of 5 stars

Needing a tumble drier in a fairly short time, and a reasonable price, I came across Kensington Appliances online, and remembered seeing them in Heathfield High Street. On the principle of "use or... See more

Rated 5 out of 5 stars

Fantastic local store. Today took delivery of our new Rangemaster and I really can’t fault the service we’ve received from start to finish from Kensington. The staff in the shop were really helpful an... See more

Company replied

Company details

  1. Appliance Store

Written by the company

www.kensingtonappliances.co.uk is your online link to Kensington Domestic Appliances Ltd, we are an independent domestic appliance retailer based in Heathfield, East Sussex. Since 1993 Kensington Domestic Appliances have grown to become the largest independent electrical retailer in the South East, retailing from our 7000 sq ft showroom in Heathfield, East Sussex. We sell domestic electrical appliances from leading brands, such as Bosch, Neff, Fisher & Paykel and Hotpoint. For a wider range of products and manufacturers, do visit our showroom or call us today on 01435 868586.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

123 reviews

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4.7

All reviews

(123)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

Wide selection of items & swift efficient delivery.

Within the last the last 6 months I have bought a new fridge freezer & washing machine from Kensington Appliances. On both occasions I was impressed by wide selection and staff service. In addition their delivery & installation service was extremely efficient. Would cheerfully recommend.

April 30, 2014
Unprompted review
Rated 4 out of 5 stars

A good and personable company

I would recommend Kensington Appliances. Before we even ordered anything they visited our house to help advise us on delivery and they made a great effort to keep up good communication with us throughout our order. Unfortunately they weren't able to help bring our particular fridge upstairs to the 3rd floor due to health and safety, but they fully explained why and we were able to do this ourselves. All in all a very good service.

April 27, 2014
Unprompted review
Rated 5 out of 5 stars

Quick and easy

Phoned to make sure the washing machine was in stock, placed the order online and had it delivered three days later by two big helpful guys in a two hour slot. Will definitley use again and recommend

April 23, 2014
Unprompted review
Rated 5 out of 5 stars

Helpful Staff

Bought a cooker and picked it up in store. Two guys lifted it into my van - staff very friendly and helpful

March 27, 2014
Unprompted review
Rated 5 out of 5 stars

First rate service

The staff at Kensington appliances are very helpful and knowledgeable, there is always a large stock to choose from and they are very competitive on price, my delivery arrived when arranged and installed perfectly, all in all an excellent service thank you.

February 16, 2014
Unprompted review
Rated 5 out of 5 stars

OUTSTANDING CUSTOMER SERVICE

I am so pleased with my new fridge freezer which I recently bought from Kensington Domestic Appliances in Heathfield. I have to say, the experience of dealing with the sales staff at Kensington was a refreshing reminder of the difference it makes to get really outstanding customer service. From my first visit to their easily accessible premises in High Street Heathfield, I enjoyed really expert advice from a friendly and knowledgeable sales person who was clearly very keen to fully understand my needs and recommend suitable products which I could choose from without making me feel under any pressure or obligation to buy. The delivery people were friendly and helpful too! Can't recommend Kensington Domestic Appliances highly enough. Having also found out that they supply kitchens, I'll definitely be going back to Kensington Appliances again soon.

February 11, 2014
Unprompted review
Rated 1 out of 5 stars

Terrible serve, no consistency in information oven by staff.

Terrible serve, no consistency in information oven by staff. Get you to buy on false pretences, then when you want to send back will charge restocking and will not pay postage. Better to pay a bit more and buy from someone like John Lewis, a reputable company with a great service z

January 29, 2014
Unprompted review
Kensington Appliances logo

Reply from Kensington Appliances

Dear Nikin,

We are sorry that you were unsatisfied with our service. We endeavour to make the online shopping experience at Kensington Appliances a smooth and straightforward one. Your goods were delivered to you within 48 hours of ordering If you feel you have made the wrong choice after taking delivery of your item, that’s not a problem and we are only to happy to accept returns within 10 days of delivery and with cost of return delivery/collection payable by yourself (as clearly stated in the Terms & Conditions on our website). Our Manager responded to your complaint immediately and tried to resolve the situation; however the time had considerably lapsed for the return cut off date of your item, but as a goodwill gesture to take in to account the Christmas period we agreed to extend this time period for you so you could return the item to us for a full refund, we also let you know that we could arrange collection of the item for you at a cost of £15 if you did not want to arrange this yourself. If you have any more concerns please don’t hesitate to call us
Kind regards
Alex
Customer Services

Rated 5 out of 5 stars

Brilliant service

Easy to order online and delivery was quick, had to ring about free offer and found staff helpful and courteous. No qualms about using again. Price was the best online.

January 9, 2014
Unprompted review
Rated 5 out of 5 stars

Excellent service, Excellent product, Excellent price

My Purchase was part of a long service award and I wanted to pay in two transactions and receive two receipts (as I needed one for my employer). I found the product on the website and made contact by phone regarding payment by two transactions. I found the company extremely helpful and they arranged payment which was a very easy process. Item was delivered promptly with great communication throughout. I will certainly be dealing with Kensington Appliances in the future.

December 21, 2013
Unprompted review

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