Kent Appliance World 

Appalling.
Zero communication.
Was told by the first engineer that we needed two parts ordered.
He left and we waited three weeks with no communication. I called and was told that they where still awaiting a part for the bigger if the two jobs.
A week later an engineer turned up with an appointment we knew nothing about! However he only had one of the parts (not the one we had been waiting for!) and knew nothing about the second one. He left saying that he would investigate and get back to us. Never heard from them again!

If I could put zero I would. Man in charge extremely rude. Falsely advised as to when the appliance would be fixed. Didn't happen. Messed around regarding how & when I would be refunded. Told different things by different people. Avoid!

Well KAW ...I see that you reply to the positive review but ignore the negative ones. Must be company policy! I’ve wasted three days of my life waiting for your engineers to return to mend my fridge freezer. The office gives you a firm appointment but engineers never arrives...no message or phone call to explain why. In the end Liebherr arranged for another agent to drive 1.5 hours out of his area To repair it. Guess what.? Your employee had wrongly diagnosed the fault and the part we had waited for was not required. In total it took a month to get it fixed. Anyone thinking of using KAW ...look elsewhere!!

The service was basically non existent. Appalling service. I waited in on two different days for engineers who obviously had no intention of coming. They kept making excuses when I rang up. They texted me on one of the days to say they were coming but never arrived. When my insurance company rang them regarding this they responded by saying they cannot understand why I should have thought they would be coming as they didn’t have the parts.

Appalling lack of service and non existent communication skills.Non attendence to carry out repair on more than one occasion .Almost impossible to get hold of.Do not use these incompetent people

They were both polite and cleaned up after

Friendly engineer very personable and professional and very knowledge

Under Insurance with D and G . Engineers came to assess and needed new Motor. Had to wait a few days but repair engineer, Simon, replaced motor quite quickly and washing machine was up and running again and sounding very different in the spin mode.
Engineer was pleasant , cleaned up and I am very pleased with job .

I contacted KAW about my american style fridge freezer and i was initially on the phone for 20 minutes when i eventually got through was told the engineer would be with me between 3 and 5pm that day but he never showed and did not contact to say why which he was supposed to. The next day i called and eventually got through when i explained they agreed to send another engineer who happened to be in the area. i was out but my adult son was in. the engineer said the fridge freezer had to be defrosted and he would be in the next day being today. as the engineer did not leave a name or contact mobile number. I called KAW office this morning but was greeted with the message that they were extremely busy so i waited to be put through and after 30 minutes was told to leave my name, number and a brief message. This kind of customer service strategy needs to be looked at very seriously.

I was repeatedly let down after waiting in day after day for an engineer to call as prearranged.
When, a few days later, one did arrive the repair to my fridge/freezer was misdiagnosed and didn’t work.
Despite being told that due to the appalling treatment I had received I would not be charged, I was subsequently threatened if payment was not made. I have paid but also had to buy a new fridge/freezer rather than waste any more money

Best service ever. Arrived when they said they would, that’s a plus just for starters, polite friendly and professional. Work completed

Absolutely the worst. Never showed up, messed me around so much

Domestic and General organised this visit.
l was told it would be Friday, but no show.
However on Tuesday two engineers turned up, which was the date they had been given.
They were friendly and helpful.

Fantastic service right from booking the appointment Highly recommend this company

My washing machine broke down and I gave Kent appliance world a call and had an engineer out the next day. He fixed it first time with parts from his van. Very quick and reasonabley priced!

Booked a slot 2 days previous. Called on the day of repair and was given a 2 hour time slot 1500-1700. Didn't turn up, didn't call.... Total waste of a day. After reading other reviews on here decided to go with another company 👎

This review would have been five star if the engineer had turned up when expected or informed me of his non arrival. This aspect is unforgivable. Although the visit was automatically rebooked, this information was not communicated and the second visit could easily have been missed.
The fault was rapidly mended, but the administration of this company and its phone answering (minimum 15 minutes to answer) needs to be improved considerably.

I have had the misfortune of dealing with Kent Appliance World through an insurance plan on several occasions. I have NEVER dealt with a company who have worse communication skills than these - its almost a form of art. Keep your work and social diary completely clear, as they may or may not turn up - but be sure they definitely will not keep you informed - as that seems like too much trouble for them. I have now refused to let the insurance company choose these to fix my appliances - even though it causes me hassle - its still better than dealing with Kent Appliance World.

As things turned out there was no fault but your two engineers were thoroughly diplomatic in explaining that to me!