Kent Appliance World 

Appointment was booked for no specific time. Engineer called half an hour before he arrived, fitted part quickly and took away rubbish, wore a mask and was very pleasant. No complaints.

Still waiting for the repair to be done. Keep being fobbed off when phoning on the odd occasion they can bother to answer the phone. Been waiting from 25th August. Excuse being that they're waiting for the part. They promise to phone back in a week but never do. Paid for the work to be done upfront. They have my money

This company visited me 4 weeks ago as my washing machine was leaking. They took 4 weeks to order a waste pipe. They was booked today to attend my property to fix washing machine. They didn’t arrive in within the allocated time 9-1. I called & was told that I will get a call back which I didn’t. I tried to call but they never answered the phone. I’ve had to book another company. I will be sending them an invoice for the time I took off work & my phone bill which they had me on hold & the cut me off. THIS COMPANY US A DISGRACE.

I was booked in for a repair on a Friday for a faulty cooker. We have been without a cooker for over 2 weeks and were desperate for it to get fixed particularly as we have a sick child who is reliant on a special diet. I heard nothing from appliance world the day before or on the day of repair. Getting through to them is almost impossible. After trying on several occasions and leaving numerous messages I eventually managed to get through and spoke to a lady who ensured me that they will turn up turn up today and she will be speaking to the engineer. I remained at home all day, cancelling any other engagements for no one to show. The engineer turned up on Monday evening without any prior warning; I was fortunate enough to get hold of my neighbour to let him in as I was still at work. To his credit the engineer was knowledgeable and managed to fix the hob but the oven remains unfixed as he had a missing part. I am still waiting for appliance world to get in touch to complete my job.

I think the guys name was Dean, sorry if it wasn't! Excellent support, phoned before visit keeping me updated, was polite, friendly, happy & helpful making it feel that nothing was too much trouble. There were a few repairs to be made to my cooker, he confirmed he had the parts, explained what he planned to do, was really careful & methodical, when he had to take the cooker out was so careful with his plan not to mark the floor, was so efficient & helpful & made sure everything was working & I was happy & understood all he had done & also ran through a few cooker instructions for the cooker that I hadn't realised it could do.

This should be no star they where sent out by domestic and general looked at washing machine told he needed to order bearings have tried to email phone and Facebook to no answer and domestic and general keep using this cowboy firm DO NOT USE

Truly terrible experience! We needed the fridge freezer repaired so were given this company’s number. The first engineer didn’t turn up, no phone call or email to explain why. It took nearly 3 hours on the phone (‘your call in important to us‘, yeah, right!) before we were able to get another appointment. This engineer turned up over an hour late. He confirmed the compressor was gone and would get the paperwork sorted etc. Two weeks later another engineer turned up. He apparently didn’t know about the previous engineer already confirming the problem. (We thought this one had actually come to replace the compressor and get the appliance working) He also confirmed the compressor had gone. He would sort the paperwork etc and get back to us. He said that although the appliance was 7 years old it was in excellent condition and worth repairing. Two days later the insurance company decided that, on the strength of the quote, it was uneconomical to repair!!
We have now found a lovely local man who is bringing a new compressor next week and will have us up and running with no problems!
Our advice? Don’t bother with this bunch of cowboys!

The repair guy phoned me and told me he would be within the hour and was, did the job very efficiently and left everyetidy and they wore face masks

Amazing service, the engineer was very knowledgeable and very professional. Come on the first visit and repaired my oven within 30 minutes. Very happy and will recommend.

Like some others here I ended up dealing with Kent Appliance World through Go Assist. The call out fee (£119) was extortionate. The engineer then charged me another £110 for parts to repair the extractor fan which failed to correct the fault. I spent hours on the phone chasing Go Assist and Kent Appliance World for updates on when recall visits would take place. The engineer fitted the parts and said it was working, as soon I switched on the fan it instantly broke. Go Assist and Kent Appliance World then tried to charge me another £150 for more parts apparently needed. I went elsewhere and was told the fan was in fact beyond repair. Kent Appliance World's engineers misdiagnosed and appeared utterly clueless. A dreadful level of service which cost over £200, dragged on over a month and failed to correct the problem. Use anyone else and you're guaranteed to receive a better service.

No show on two booked occasions, I lost two days work waiting for them to turn up.
arrived on third time of booking and to be fair was a nice man who did a good job, but still annoyed at the no shows

The worst business I think I have ever dealt with. You can never get them on the phone. All I wanted was a time slot for my appointment. Was on the phone over an hour over two calls. Just gave up. I was finally given a slot by email and told I would have a call 30mins prior. The engineer showed up early without calling. I asked him to come in the time slot given. He said he would come back. I complained by email to the office because no one answers the phone and was told that he’s out of the postcode he won’t be coming back even though he had three cancellations earlier in the day and nobody called me to let me know that he could be running early. When I insisted that they come back I was told there’s nothing they can do. They did noting in the first place. AVOID. If I could give no stars I would.

Awful - do not use!
Came out quickly to look at dryer initially - told it needed a belt which would take a few days to come in. Almost 2 weeks later no communication from KAW - have emailed several times with no response and could never get through to anyone on the phone - despite trying numerous times. Domestic and general then replaced my machine as they were so appalled with the service I'd received from KAW and they couldn't get hold of them either! DO NOT USE THIS COMPANY.

Thanks my washing machine is now working with out the noise it was making before.
Yours
Adetutu Linda Mene

Very unprofessional when ever you rang can't get through holding for hours and hours engineer doesn't turn up you can't get in contact with anyone as they book repairs out of hours when they are closed

Spent 75 minutes contact customer services, gave up and emailed to ask for time slot for appointment. Given time slot, engineer failed to arrive, telephoned customer services again, told they would contact engineer and put phone down. No return call and no engineer arrived. Avoid at all costs.

Poor service engineer came out with no information of product he was repairing.
Phone service is extremely poor nobody answers. We were told 3/4 week wait due to Bosch not having the part we called Bosch direct and were told the part is in stock. We were also lied to regarding waiting on authorisation from the insurance company which was confirmed by insurance company no paperwork was sent through!

Good price with a quick and friendly service both over the phone to book the appointment and then for the actual home visit.

Cowboys! Don’t use them!👎🏾👎🏾

Had superb service from Kent Appliance World. Fabulous repair on my Range Master Toledo double oven. Extremely reasonable price with top notch repairers who did the job. Will use them again on rest of my appliances if needs be.