Kent Appliance World 

Great service today from Simon and Nick to repair my Miele washer dryer. Efficient, punctual and friendly. Would recommend.

Prompt efficient service Engineer (Dan) very informative professional and polite Very impressed and would recommend company

I have seen some very poor reviews and wanted to try and be balanced We have just had a fridge freezer repaired which despite the repair in 48 hours claim on the website has taken two weeks. The engineers who attended have been excellent. Knowledgable and friendly. The office side of this company have also been excellent and very prompt in answering emails when I contacted them The frustrating part about this whole experience has been the how the compnay keep you updated and false promises. The first engineer said he would order the part we needed and it was only when we heard nothing and contacted the company that we were told this had to be paid for first. I had no problem with this but we wasted 4 days. The part was ordered but arrived broken and I only found this out when I contacted them. Again these things happen. If the management do read these reviews I would suggest that you clarify your 48hr claim because if you have to order a part it seems to take at least 3 or 4 days. Most of all put some processes in place so that the customer’s expectations are managed and kept updated if there is going to be a wait. Especially with an appliance as crucial as a freezer. It’s a shame because this company does have very good professional engineers.

Simon came out to our new home, oven not working. He swiftly identified the problem, ordered the part and made it workable until the replacement part arrives.
Am really impressed.

Had a lovely gentleman called Simon attend today to fix my dishwasher. He was punctual and very efficient, ensuring everything was clean and tidy before leaving. Would highly recommend to anyone needing their appliances fixed

Really efficient & professional repair of my dishwasher by Dan. Would definitely recommend to anyone.

Called Monday evening, had an appointment for Wednesday. Got given a 2 hour window, engineer (Joe) called to let me know he was on his way.

Arrived, was super friendly and knowledgeable, identified my oven fault straight away, even had the part onboard which was a pleasant surprise, as it’s an older oven with an awkward size element.

Fitted it, and tested it quick and efficiently.

Was able to process card payments on site too which is handy, with a full receipt sent straight away.

Couldn’t fault Joe, and would highly recommend!

We had them out to assess (and ultimately carry out) a cooker repair on 10th Dec. We paid £78 for this (which includes the return visit to complete the job but not parts). We were advised that a part needed ordering and we would be contacted when it was in. Having heard nothing for several weeks, we re-contacted them, only to be told they hadn't ordered it yet as we needed to pay for the part before they would do so (nice of them to tell us that!) ... So we paid for it via an email link (another £60) and then we waited.... and waited... and waited. After several more weeks, umpteen unanswered messages left on their voicemail, unanswered emails, countless unreturned calls, STILL NOTHING!
We've now got our credit card company to take it on to get us a refund.
READ THE OTHER REVIEWS. Note they only respond to good ones.

This company was booked via our insurance company to look at our broken washing machine. The machine broke on a Sunday and reported on the Monday. Kent Appliance World gave an appointment for Wednesday, but 'could not give a time'. When no engineer turned up by lunchtime we tried calling the company. In a queue each time for over 20 minutes. Then voicemail. Prompt reply to email though. An engineer will be there between 14:00 - 16:00. Nope. Another email go us booked in the next day. Same thing, no engineer. No call, no text, no email. In the end we rang the insurance company and they booked us with another company who have attended before, but stuck to time-slot promised and kept us informed.

I understand that service calls are notoriously difficult to time, but I don't understand why they cant keep customers informed regarding slippage.

If I could give no stars, I would, It's a shame because I'm sure the people who actually attend are lovely, but the administration is abysmal.

Use at your peril!!!!!

Was told they’d be coming today between 8am-6pm, stayed in all day, tried ringing multiple times, stayed on ringing for 15 minutes for the call to be hung up. Never showed and no call to even say they wasn’t coming. Awful company.

After waiting 5 days an engineer visited my property to deal with a broken dishwasher on 20th January. He could not fix the problem onsite and told me someone would be in touch with options. He would also not leave the property until I paid the £72 call out fee. He did not fix the dishwasher. He left it in the middle of my kitchen. Surprise surprise after paying the money no one contacted me and I still haven't heard from them. I would suggest that any one thinking of using their services steer well clear. Appalling customer service. Money grabbers.

They were absolutely excellent from start to finish
Replied to my emails quickly and kept me updated on times
Engineer was great and fixed problem quickly
Thank you AAAA******

This company were booked to come in and fix our oven three times last week. On Monday, the engineer did not show because an appointment over-ran. We were told this just after 4.30. Booked in for Wednesday, same thing happened again. Rebooked for Thursday. This time it was transport difficulties. I would not go near this company again and would not recommend them to anyone. Appalling.

whole process took 3.5 weeks just for a cooker element.
Good when eventually completed

Only used because of insurance company. Useless!

Great efficient service. The problem was found and fixed within 30 minutes. I am impressed. Adam was courteous and explained everything.

This is the worst company i have had to use and it was inly as it was through my insurance im glad i wasn’t paying for this service. Engineers don’t turn up to appointments and when you call them you have to wait 30 mins to be told were to busy to call everyone and let them know we are not going to turn up so there happy to waste your whole day and wait for engineers who don’t turn up. I wasted 5 weeks behind this unprofessional rubbish company. I wouldn’t recommend to anyone if your thinking of using them be prepared to waste your time and money behind unprofessional people who don’t turn up to appointments. I had to get my repairs done by another company at the end.

I don't usually write negative reviews as I feel that no company deserves negative feedback over one episode, especially if they try to put it right. I am also being considerate that it is now Covid times and things happen. However, I can honestly make an exception here. This is possibly the most useless company I have come across despite several episodes to simply get a engineer out to me. I should have believed the multiple negative entries in this list of reviews rather than the personal positive reviews. Comments made about not turning up multiple times, not being able to get through on phone, voicemail full, no returning of messages on facebook or email, despite them saying that is the best way to communicate are all true. I had all of the above. Lies with regard to delays with engineers was the last straw. Just some basic communication would have gone a long way to eleviate some of the pain here. Please avoid like the plague. Seriously, it will help your stress levels.

I had an appointment booked for 10 October but no one turned up or contacted me. I tried several times without success, but was able to leave my name and contact number. I got a text in 12 October advising that my appointment for that day was cancelled (no prior notification) and that a new one had been booked for 14 October and I would be contacted 1 hour before arrival. I replied advising that I wasn’t aware that I had an appointment. They apologised and advised they were only notified on 9 October and cannot arrange next day appointments, and again advised I would be notified an hour before arrival. The engineer arrived at approximately 8:30, with no prior notification