Kenwood Chef Restore Ltd. Reviews 

116
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I have needed a new coupling for the liquidiser for my old Kenwood Chef for ages, and managed to buy the wrong part from a different supplier on two occasions. I finally got round to trying for a thir... See more

Rated 5 out of 5 stars

These people are total professionals. I have an extensive collection of vintage mixers and they have serviced and restored numerous pieces and always fantastic work. Just had a Kenwood 701 serviced -... See more

Rated 5 out of 5 stars

I confirm that, for more than once, "Alex and Co." (i.e. "Kenwood Chef Restore Ltd.") are indeed very honest, customer focused and careful on trying to always be up to customers' expectations and re... See more

Rated 5 out of 5 stars

I ordered a replacement liquidiser for our 45 year old Kenwood Chef. The company confirmed the right part and I received it within 24 hours, exactly as promised. It sounds simple, doesn't it? But this... See more

Company details

  1. Kitchen Supply Store

Information provided by various external sources

Shop on line worldwide sales of Kenwood Chef and Major Accessories, spare parts and upgrades. KitchenAid range spares and attachments.


Contact info

4.9

Excellent

TrustScore 5 out of 5

116 reviews

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4.9

All reviews

(116)

6 reviews in the last 12 months

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Rated 5 out of 5 stars

First Class Service

I trusted my Mum's much loved Kenwood Chef Mixer to Kenwood Chef Restore for complete renovation. Everything about the service was first class from initial contact to returning my mixer in full working order. Alex's knowledge of all the various Kenwood models is extraordinary. My machine was returned in showroom condition and now works perfectly and is set to be used for many more years to come. I would not hesitate to recommend this Company.

May 5, 2018
Unprompted review
Rated 5 out of 5 stars

Kenwood Chef refurbishment

I've used this company to source spare parts for my slightly 'tired' 1970's Kenwood Chef and my experience has been entirely positive.

I purchased their motor upgrade kit as part of the refurbishment of my machine and it is an exercise well worth doing, the machine is much quieter and has a lot more 'oomph' for heavier mixes.

I had some queries which were resolved almost immediately by e-mail - great company to deal with.

April 8, 2018
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

Brilliant service- ordered around 5pm and arrived the next day.

Ordered the stainless steel dough hook (best ever) and it's a great bit of kit.

April 7, 2018
Unprompted review
Rated 5 out of 5 stars

Best service I've had from any firm

Best service I've had from any firm. Product ordered one afternoon arrived the following morning and was exactly what I ordered. Thrilled with the speed with which this company dealt with my order, as I had expected delivery to take at least three days. Highly recommend.

September 16, 2017
Unprompted review
Rated 5 out of 5 stars

9 year old Kenwood Chef faulty speed control fixed.

My Kenwood Chef had a faulty speed control knob, and Kenwood World's repair agents wanted £70 for an initial assessment. I contacted Kenwood Chef Restore Ltd and they were quick to respond to my email and extremely helpful in getting my mixer working again, and have saved me a lot of money.

June 30, 2017
Unprompted review
Rated 5 out of 5 stars

Surpassing customers' expectations (more than once)!

I confirm that, for more than once, "Alex and Co." (i.e. "Kenwood Chef Restore Ltd.") are indeed very honest, customer focused and careful on trying to always be up to customers' expectations and requests.
Most of the times, they indeed surpass customers' expectations!
Already twice I asked for non-announced parts, on their site, for my Kenwood Chef A701A repair, and without any firm promises from their own, they end up arranging me those, so I could proceed with my late mother's Kenwood Chef complete restoration. Thanks to them, it's almost ready!

May 6, 2017
Unprompted review
Rated 5 out of 5 stars

Our family has been using KENWOOD …

Our family has been using KENWOOD mixers since the 1950's and as far as reliability and quality are concerned they are second to none. Recently having restored an early 1970's 701A I have consulted and used their Chef Restore team which came out tops. Not only did I receive excellent advice ( Alex thank you very much! ) and help, but their online store provided the parts and kits that I needed to repair my 40+ year old machine. It's tough to retire the old workhorse 701A, so I will certainly get a few more good years out of it. KENWOOD is my choice for mixers, as it was for my parents, now my children and most certainly for generations thereafter. Good show KENWOOD. DR-Geneva

April 19, 2017
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

I am thrilled to have found this place. I was contemplating trying to repair my a901 myself as I couldn't find a local agent but it was oh so simple to follow instructions and send it off! It was back in a week going great. So much more satisfying than throwing away and buying a new one. Mind you I went for the upgrade and don';t know what to do with "Pulse" !

March 9, 2017
Unprompted review
Rated 1 out of 5 stars

plastic cogs don't work

After three months of occasional use a plastic planetary gear cog for Kenwood Chef gave up. No satisfaction from this company whatsoever even though they were given the chance to make amends - their suggestion was I should buy one of their metal cogs (£15). I bought another chef on Ebay for £10 and got the metal gear out of that, surprise surprise all still good one year on. Do not buy from this company and especially do not buy nylon/plastic gears!!!

February 27, 2017
Kenwood Chef Restore Ltd. logo

Reply from Kenwood Chef Restore Ltd.

No response from Trustpilot. They were unable to verify the authenticity of this review.

Sadly we believe this to be a fake review from one of our competitors.

We have sold hundreds of Delrin plastic gears and metal gears with great succes

This is a FAKE review, Truspiot was unable to support documentation or ID who is.

Rated 5 out of 5 stars

New lease of life

We saw the Kenwood Chef Restore web page and decide that our 40+year old was looking very old and tired. It was simplicity itself to organise the collection of our sad Kenwood Chef. We were pleasantly surprised with the cost and the turn round time. We were delighted when we open the package and saw what you had done to our mixer. It now lives on the worktop instead of being kept out of sight in a cupboard. Would highly recommend them to anyone whose mixer needs a new lease of life

January 16, 2017
Unprompted review

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