Kenwood Chef Restore Ltd. Reviews 

116
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I have needed a new coupling for the liquidiser for my old Kenwood Chef for ages, and managed to buy the wrong part from a different supplier on two occasions. I finally got round to trying for a thir... See more

Rated 5 out of 5 stars

These people are total professionals. I have an extensive collection of vintage mixers and they have serviced and restored numerous pieces and always fantastic work. Just had a Kenwood 701 serviced -... See more

Rated 5 out of 5 stars

I confirm that, for more than once, "Alex and Co." (i.e. "Kenwood Chef Restore Ltd.") are indeed very honest, customer focused and careful on trying to always be up to customers' expectations and re... See more

Rated 5 out of 5 stars

I ordered a replacement liquidiser for our 45 year old Kenwood Chef. The company confirmed the right part and I received it within 24 hours, exactly as promised. It sounds simple, doesn't it? But this... See more

Company details

  1. Kitchen Supply Store

Information provided by various external sources

Shop on line worldwide sales of Kenwood Chef and Major Accessories, spare parts and upgrades. KitchenAid range spares and attachments.


Contact info

4.9

Excellent

TrustScore 5 out of 5

116 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(116)

6 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good communication and good job of fixing our mixer.

Our kenwood mixer had a broken speed board, it is an expensive machine to replace so looked for a repair service, of which there don't seem to be many. This company are really good, they kept me updated on progress and did a great job of repairing. Would recommend to anyone and will probably end up using them again to keep the machine in good working order.

January 16, 2017
Unprompted review
Rated 5 out of 5 stars

Great service

My much-loved (but somewhat abused) Kenwood Major has been repaired and mechanically restored by team Alex and is now working as though it were brand new. I am delighted to have it back in such good shape and cannot recommend Kenwood Chef Restore too highly.

November 22, 2016
Unprompted review
Rated 5 out of 5 stars

Delighted!

My ancient A701 was in a sad state. But now it works perfectly and I have different speeds again. And the colour matches my kitchen tiles so I don't have to hide it away! It seems a bit noisey but maybe it was always like that. Great job. Thank you very much.

November 12, 2016
Unprompted review
Rated 5 out of 5 stars

Susan from Norfolk

FAB_U_LOUS Excellent Service by Alex and Team.It is even better than expected beautifully restored It has pride of place in my kitchen .Don't half make a beautiful sponges.Thanks once again .Grand job Well done X

October 29, 2016
Unprompted review
Rated 5 out of 5 stars

Back to life

My Granny's old Chef took a walk off the work surface when under the "care" of my 10 year old daughter. It has now been returned in better working order than since I have had it, decades of cake mix removed and purple as well!!!! This company provides an amazing service, and how great not to have to throw this heirloom away! Thenprocess of booking it in and sending it could probably be more straightforward, but really great service.

August 10, 2016
Unprompted review
Rated 5 out of 5 stars

From old to new

Very pleased with my restored Kenwood 901 it now means that I can use
all my attachments again. The colour is fantastic. May you continue to be
around if anything goes wrong again. I would recommend you to anybody
out there who has an old Kenwood, don't throw it away.
Best regards
Mrs Christine Reynolds

March 30, 2016
Unprompted review
Rated 5 out of 5 stars

High Experience on Kenwood's

Bring my old A701 for restoration, the machine was tired and noisy .. after few weeks can't believe the transformation .. amazing !! like new running quieter and very tough paint ... highly recommended

October 18, 2015
Unprompted review
Rated 2 out of 5 stars

Great service initially, but then...

I ordered a replacement globe for my Kenwood mixer. Despite double-checking that it would fit my model when it arrived (and it did arrive very quickly) I found it wouldn't; the lid was too small and the base leaked.

I contacted the seller who refused a refund on the grounds that the package had been opened. Not sure how they can justify this, because how else are you supposed to establish whether it is the right part or not and, after all, I did rely on their description...

June 17, 2015
Unprompted review
Kenwood Chef Restore Ltd. logo

Reply from Kenwood Chef Restore Ltd.

The customer ordered the part as describe in our website very clear is for liquidiser version AT338 wilch is compatible for models KM and A901. the customer has different version of liquidiser but KM machine, as his have different liquidiser version the globe doesn’t fit because as state in our web site is for AT338 ( customer fault ) we happy for change product if him post the wrong part ordered, but him request company pay for delivery both ways told us is our fault, we only assume responsabilty and free charge deliveries if the item is faulty or sent wrong part, this case was mistake of customer not check was version his liquidiser is, dispute on PayPal was in our favor

Rated 5 out of 5 stars

Excellent restoration !!!

My old, dirty mixer now looks like new. Excellent work, perfect communication, prompt delivery.
Do not throw away your old Kenwood Chef, give it to Kenwoodchefrestore!!! They will make it look like it has just come out of the box.
Highly recommended for every old Kenwood Chef owner.

December 4, 2014
Unprompted review
Rated 5 out of 5 stars

Prompt, efficient and genuine!

Earlier this week we took delivery of a refurnished Kenwood Chef A901E (Manufactured sometime between 1982-87) from 'Kenwood Chef Restore' (KCR) covered by a 6-month Warranty. The mixer was exactly as advertised - "in very good condition"! There's not a mark on it anywhere. This is the 1st mixer that we have ever owned. We have used it this morning to mix a fruit loaf and everything went superbly well!

We went for a refurbished Kenwood as there's a school of thought that says these vintage machines (built in the UK) are better than the modern versions.

The standard of service received from KCR was excellent, from the initial enquiry, the advice received through to delivery was faultless. To crown it all, the A901E works superbly well! We look forward to years of service from our mixer, thanks to Alex and the team at KCR.

10th Feb 2015.
Decided to buy there Kenwood Ice-cream maker from KSR last week and received the same high standards of advice and service as previously. We have used the ice-cream maker twice now with great success! Thanks Alex for your continued customer care!

You can confidently deal with this company

November 15, 2014
Unprompted review
Rated 5 out of 5 stars

Superlative service with a satisfyingly brilliant product

I took possession of my mothers 1960's Kenwood Chef A701A after her death. The Kenwood Chef was in an extremely poor state. The paint missing in many places, bits missing, bits corroded and not functioning.

It was my desire to have the Kenwood Chef repaired so that I would have find memories of my mother when ever I used it. Not only that, I remember the old Kenwood Chefs as being a great tool.

After some research I decided to use Kenwood Chef Restore. I do not regret it at all. The service was exceptional. Quick responses to emails and a fantastic quality product returned. I had the Kenwood Chef repainted. The quality is fantastic. The Chef looks new!

I am about to use it to make a in & Tonic cake to celebrate.

Cheers and thank you.

July 5, 2014
Unprompted review
Rated 5 out of 5 stars

My Mum bought this Kenwood in 1970 . . .she would be so proud to see it now!

My Kenwood chef has lasted through being used nearly every day for over 30 years. IT started to get tired and look shabby. Then horror of horrors, the motor bunt out!
I found this site on the internet and I am so very happy that my machine now looks as good as new. IT sounds good, it is particularly clean, a thing I struggled with as it had years of ingrained food squeezed into every place you could imagine and, I'm sure, beyond!
It has come home, like a welcome family friend and looks like my daughter will be able to benefit from such a wonderful machine.
Money well spent and quality reaching expectations.

March 31, 2014
Unprompted review
Rated 5 out of 5 stars

WOW for Kenwood chef restore

My Kenwood A901 arrived yesterday safe and sound, my reaction was WOW! it is just perfect. I cannot praise Kenwood chef restore enough. What a first rate company it certainly deserves more than the 5* that i can give it.Thank you Alex for all your very prompt emails I was kept updated all the way through the restoration. your company is the best that i have ever dealt with . I wish you all the best for the future.

Many Many Thanks to Alex and Co

p nixon

August 22, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent website!

I wanted some products for my Hamilton Beach stand mixer here in the US and Kenwood Chef Restore directed me to the correct parts on their webshop. The website is easy to use and pleasing to the eye. The goods are exactly as described, very good quality and at competitive prices. The delivery was fast and efficient. Can definitely recommend and will use again.

It’s great to find a company with in-depth knowledge about their products, and they give you downloadable help sheets with lots of their products! Top marks!!

April 16, 2013
Unprompted review
Rated 5 out of 5 stars

Excellent Service!!!

I am very happy with this company, I wanted some mixer tools for my DeLonghi (Kenwood) DSM7. They helped me source the correct parts and advised me what I needed. Delivery was also much faster than I expected. A Truly great company which is so pleasing to find these days. Would recommend them to everyone!

March 18, 2013
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look