Having applied for a free Kettler wood protection I hadn’t attached the proof of purchase correctly. Donna from customer services emailed me back by return to ask for it to be resent, which I did and... See more
Company replied
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Review summary
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Reviews shaping this summary
Outstanding customer service from Kettler. I accidentally broke a small outdoor glass table top. I emailed Kettler to see if I could replace it. They don’t usually sell replacement table tops but whe... See more
Company replied
Bought sofa set last year which I love - it looks fabulous in my garden and is super comfy. Sadly, just a few weeks ago, a mouse decided to nibble at the cushions overnight leaving holes in the fabric... See more
First off may I say that I was very impressed with the quality of my patio chairs, Forest Green Cloud. Very spacious and comfortable. They did unfortunately arrive with incorrect fittings . Altho... See more
Company replied
Company details
Written by the company
Specialists in excellent, quality garden furniture, home fitness equipment & table tennis tables.
Contact info
Moons Moat Road, B98 9HL, Redditch, United Kingdom
- 01527501901
- dean.n@kettler.co.uk
- www.kettler.co.uk
4.0
Great
725 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 42% of negative reviews
Typically replies within 1 week
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UK customer service is every bit as good as the Kettler product.
UK customer service is every bit as good as the Kettler products. I cocked up a delivery address when I ordered and feared the worst. Fortunately the Kettler order confirmation provides a real time email to get in contact with (non of the often seen “do not reply to this email”) and Donna did the rest. Happy days and thank you Donna. DF.
March 20, 2026
Unprompted review
Reply from Kettler GB
Thank you so much for your brilliant review!
We’re really pleased to hear that our UK Customer Service team lived up to the quality of our products. Mistakes can happen, so it’s great to know we were able to step in quickly and get everything sorted for you.
A special thank you for mentioning Donna — we’ll be sure to pass on your kind words, which will mean a lot to her.
We truly appreciate your feedback and your support.
Contact with Kettler customer service
I contacted Kettler about a requirement to purchase 2 stools out of a set. Had a response within 24 hours and thereafter, very quick email responses back before I placed an order. This company not only provides good quality products but the customer support is also excellent. Thank you
March 19, 2026
Unprompted review
Reply from Kettler GB
Thank you so much for your fantastic review!
We’re really pleased to hear that your experience with our Customer Service team was prompt and helpful, and that we could support you in finding exactly what you needed. Providing both high-quality products and excellent service is something we take great pride in, so it’s wonderful to know this came through in your experience.
We truly appreciate you taking the time to share your feedback, and we hope you enjoy your stools!
Exceptional customer service.
I had a problem with an adjustable leg, out of warranty, and Lea was brilliant and sorted my problem straightaway.
This is the second time I have used Kettler customer service and, once again, they were exceptional.
We’ve since ordered more furniture and a parasol.
March 18, 2026
Unprompted review
Reply from Kettler GB
Thanks so much for your fantastic review!
I’m really pleased to hear that Lea was able to resolve the issue with your adjustable leg so quickly, especially as it was outside of warranty. I’ll be sure to pass your kind feedback on to her—it will mean a lot.
It’s great to know that this is your second positive experience with us, and even better that you’ve chosen to order more furniture and a parasol since. Your continued support really does mean a lot to us.
We hope you enjoy your new items, and if there’s ever anything you need, please don’t hesitate to get in touch.
Kat in customer services…
I dealt with Kat in customer services who couldn't have been more helpful. She found exactly what i needed and was very quick to sort out payment etc. Woujd definitely recommend Kettler customer service to anyone.
March 19, 2026
Unprompted review
Reply from Kettler GB
Thank you so much for your kind review!
We’re delighted to hear that Kat was able to help you find exactly what you needed and made the process quick and easy for you. She’ll be really pleased to hear your feedback.
Thanks as well for your recommendation – it means a lot to us.
We hope you enjoy your purchase, and if you need anything else, we’re always here to help! 😊
Great customer service
I have been dealing with Luke recently as I enquired about some new covers for my furniture. He was patient and knowledgeable and provided excellent customer service to assist me in purchasing the correct items.
March 18, 2026
Unprompted review
Reply from Kettler GB
Thank you for your lovely review!
We’re so pleased to hear that Luke was able to help you find the right covers. His patience and product knowledge really do make a difference, so it’s great to see that reflected in your experience.
I’ll make sure your kind words are passed on to him.
Thanks again for taking the time to share your feedback, and we hope you continue to enjoy your furniture!
Outstanding customer service
Outstanding customer service from Kettler. I accidentally broke a small outdoor glass table top. I emailed Kettler to see if I could replace it. They don’t usually sell replacement table tops but when I sent some photos in for them to give me exact measurements to get a replacement locally, they said they did have one that would fit and I could order it. The price was fab too as I had priced up alternatives. Donna was brilliant. Well done Kettler.
March 18, 2026
Unprompted review
Reply from Kettler GB
Thank you so much for your fantastic review!
We’re really pleased we could help get your table sorted, especially as replacement tops aren’t something we usually supply. It’s great to hear that the team were able to find a suitable option for you and at a price you were happy with too.
I’ll be sure to pass your kind comments on to Donna – she’ll be delighted to hear this.
Thanks again for taking the time to share your experience, and we hope you continue to enjoy your outdoor space! 😊
Amazing customer service support
Amazing customer service support. I was confused as to what spare part I needed and Kat was so friendly and sorted me out within minutes! Thank you Kat for all your help 🙂
March 16, 2026
Unprompted review
Reply from Kettler GB
Amazing customer service like this is exactly what we love to hear—thank you so much for taking the time to share your experience!
We're really pleased Kat was able to get everything sorted for you so quickly and make things nice and easy. We’ll be sure to pass your kind words on to her—she’ll be delighted 😊
If there’s ever anything else we can help with, please don’t hesitate to get in touch.
I have to say I was blown away by Kat’s…
I have to say I was blown away by Kat’s service today, which I appreciate sounds over the top but not enough companies offer help like she has today. Truly incredible service, I would rate more than 5* if I could! Thank you again!
March 13, 2026
Unprompted review
Reply from Kettler GB
Thank you so much for your wonderful review.
I’m absolutely delighted to hear how pleased you were with the service Kat provided. She is incredibly dedicated to helping our customers, so it’s fantastic to know that her support made such a positive impression. I will make sure your kind feedback is shared with her.
Customer Service
Customer Service, Lydia was above and beyond , extremely efficient and helpful an absolute pleasure to deal with.
March 13, 2026
Unprompted review
Reply from Kettler GB
Thank you for taking the time to leave such a lovely review.
I’m really pleased to hear that Lydia was able to assist you and that you found her service so helpful and efficient. She takes great pride in looking after our customers, so I know she will be delighted to hear your feedback. I will be sure to pass your kind comments on to her.
Excellent customer service from Kat at…
Excellent customer service from Kat at Kettler thank you!
March 10, 2026
Unprompted review
Reply from Kettler GB
Thank you for your wonderful 5-star review.
We’re delighted to hear about the excellent service you received from Kat. She takes great pride in supporting our customers, so your kind feedback will mean a lot to her.
Thank you for choosing Kettler, and we hope you continue to enjoy your purchase.
Superb after sales service from…
Superb after sales service from Kettler, having purchased a wall mounted parasol a couple of years ago but had not fitted it until recently only to find out it contained the wrong cover, this was no problem for Kettler who had no issues or problems sending the correct cover out, Neil Wilkes was very helpful indeed.
March 10, 2026
Unprompted review
Reply from Kettler GB
Thank you for your wonderful review.
I’m really pleased to hear that we were able to resolve this for you and get the correct cover sent out. Even though the parasol had been purchased some time ago, we always aim to make things as straightforward as possible for our customers, so it’s great to know the experience reflected that.
I’ll be sure to pass your kind comments on to Neil – he’ll be delighted to hear that his help made such a positive difference.
Thank you again for taking the time to share your feedback, and we hope you continue to enjoy your parasol.
Excellent customer service- fast…
Excellent customer service- fast response and follow up to change delivery date( we live in the Highlands , Scotland so delivery can be tricky ) Kat was so helpful
March 9, 2026
Unprompted review
Reply from Kettler GB
Thank you for your wonderful 5-star review! ⭐
We’re delighted to hear that you received excellent customer service and that Kat was able to assist quickly with rearranging your delivery date. Deliveries to the Highlands can sometimes require a little extra coordination, so it’s great to know Kat was able to make the process as smooth as possible for you.
I’ll be sure to pass your kind feedback on to Kat — she’ll be really pleased to hear it.
Thank you again for taking the time to share your experience, and we hope you enjoy your Kettler purchase.
Excellent customer service from Kat
I have just placed an order with Kat and she was so friendly and helpful with my enquiry an absolute credit to Kettler no questions were to much trouble for her to answer.
March 5, 2026
Unprompted review
Reply from Kettler GB
Thank you for your wonderful review. We’re delighted to hear about the excellent service you received from Kat. Providing friendly and helpful support is something we take great pride in, and it’s fantastic to know that Kat was able to assist with your enquiry and make the ordering process such a positive experience.
Your kind words will certainly be shared with her – I know she will really appreciate the recognition.
Thank you again for taking the time to leave your feedback, and we hope you enjoy your purchase.
Excellent customer service
Very helpful member of the customer services team, Kat Woods, did everything she could to answer my query and place an order. Excellent!
March 4, 2026
Unprompted review
Reply from Kettler GB
Thank you for your wonderful review. We're delighted to hear that Kat was able to help with your query and assist in placing your order. I’ll be sure to pass your kind comments on to her — I know she’ll really appreciate the feedback.
Ordered spare parts and received…
Ordered spare parts and received excellent and timely response
March 4, 2026
Unprompted review
Reply from Kettler GB
Thank you for your kind review! We're really pleased to hear that your spare parts order was handled promptly and that you received an excellent response from the team. We always aim to make the process as smooth and efficient as possible, so it’s great to know we delivered on that for you.
Excellent response and customer…
Excellent response and customer service. I enquired about a cover for our Versa set and had the answer, complete with link, within 12 hours. Ordered it immediately.
Service and products are to be highly recommended. Thank you.
March 3, 2026
Unprompted review
Reply from Kettler GB
Thank you so much for your fantastic review.
We’re delighted to hear that you received a quick and helpful response regarding the cover for your Versa set, and that you were able to place your order straight away. Making things simple and efficient for our customers is always our aim, so it’s wonderful to know that was your experience.
Your recommendation truly means a lot to us — thank you again for your kind words and support.
Excellent Kettler experience. An excellent professional and friendly…
An excellent professional and friendly service from the person (Kat) who dealt with me. I felt like a truly valued customer.
March 2, 2026
Unprompted review
Reply from Kettler GB
Thank you so much for taking the time to share such a thoughtful review.
We’re absolutely delighted to hear that you had an excellent experience with Kettler, and that Kat provided a professional and friendly service throughout. Making our customers feel genuinely valued is incredibly important to us, so it’s wonderful to know that came across in your interaction.
Kat was very quick and helpful in…
Kat was very quick and helpful in dealing with with my query
March 2, 2026
Unprompted review
Reply from Kettler GB
Thank you so much for your wonderful review.
We’re delighted to hear that Kat was able to assist you quickly and helpfully with your query. Providing prompt, clear support is something we really pride ourselves on, so it’s lovely to see that reflected in your experience.
We’ll be sure to pass your kind comments on to Kat — they’ll mean a great deal to her.
Super quick response regarding my order…
Super quick response regarding my order and sorted a re-delivery date in no time at all.
Excellent.
March 2, 2026
Unprompted review
Reply from Kettler GB
Thank you so much for your wonderful review.
We’re really pleased to hear that your enquiry was handled quickly and that we were able to arrange a new delivery date without delay. Providing a smooth and straightforward experience is always our aim, so it’s great to know we got it right for you.
We truly appreciate you taking the time to share your feedback
Customer services
Customer services got back to me promptly to assist with my refund.
So far the service has been very good
RB
February 26, 2026
Unprompted review
Reply from Kettler GB
Thank you so much for your lovely review, RB.
I’m really pleased to hear that our Customer Services team responded promptly and were able to assist you with your refund smoothly. We always aim to make the process as straightforward and stress-free as possible, so it’s great to know that’s been your experience so far.
We truly appreciate you taking the time to share your feedback, and we’re here if you need anything further.
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