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Kettlewell Colours Reviews 

2,206
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 1,052 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the clothing, highlighting the wonderful range of vibrant colors and comfortable fabrics. Many people also appreciate the fast delivery times and the smooth, straightforward ordering process which saves time. Some reviewers were not happy with unexpected delivery delays that caused packages to take much longer than anticipated. Additionally, some customers noted inconsistencies in sizing, mentioning that certain items felt way too large or unusually snug. Others expressed concerns about fabric quality and durability, feeling that items did not always meet their expectations.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting the wide range of lovely colors and... See more

Quality

Clients share positive opinions on quality, consistently highlighting the excellent materials, true-to-size... See more

Delivery service

Customers report positive experiences with delivery service, frequently praising impressively quick shipping... See more

Order

People report positive experiences with order, highlighting the quick, easy, and personable ordering process... See more

Service

Users describe positive interactions with service, highlighting prompt and dependable assistance. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered the bright navy cotton rib shirt in the sale , obviously i love it as i already have the yellow and jade green ( not sure of actual shades ), They fit so well to wear as a shirt or a ligh... See more

Company replied

Rated 5 out of 5 stars

Love the colors from Kettlewell - it’s unlike any other store in this regard. It’s great that you can search by both tone & season, & you can tell a lot of thought must go into getting these unique s... See more

Rated 5 out of 5 stars

Lovely colourful cami tops , great worn under a shirt or as an extra layer when it’s colder . Seem softer and stretchier than previous tops , not yet worn or washed . Great value bought in the sale wi... See more

Rated 5 out of 5 stars

Having had my colour analysis many, many years ago I was introduced to Kettlewell Colours very shortly after 2004 (I think they were just doing t-shirts at the time). I have been buying and wearing Ke... See more


Company details

  1. Women's Clothing Store
  2. Belt Shop
  3. Clothing Supplier
  4. Costume Jewelry Shop
  5. Knit Shop

Written by the company

We are an online one-stop shop for women who love to wear colour. We sell everyday wardrobe essentials in 300 shades to women across the world. We believe that looking good in your colours starts with an ethical wardrobe so we only work with small, family-run factories who look after their employees and suppliers who source sustainably, and we strive for the very highest standards in our clothes production. To help you make good choices, we are with you every step of the way on your shopping journey, guiding you towards your best colours and most flattering shapes through our Blogs and online Style and Colour Quizzes, helping you to put together harmonious colour combinations. We want you to look and feel fantastic in your best colours and build that perfect wardrobe of pieces you will return to year after year.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.5

All reviews

(2,206)

1,061 reviews in the last 12 months

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Rated 3 out of 5 stars

Decline in quality over the last few years!

I was introduced to Kettlewell colours clothing in 2012 when I trained as an Image Consultant. In those days there was no crossover of seasons and the quality of clothing was great. Over the years I’ve observed a clear decline in the quality of fabrics used, however the prices compete with high end high street boutiques. In my experience, you have to be very careful what antiperspirant you wear and the the items dry with almost a Marble effect on the fabric. I used to keep items for several years, however now I’m lucky to get one year wear out of my tees and vest tops. The viscose mix fabrics, whilst feel lovely against the skin when new, do not wash and dry well, bobble easily. It vet the past couple of years I have purchased less and this year not much at all.
I find all the crossover of shades and seasons very confusing and feel that Kettlewell have so many blurred lines now they are no longer for me.

August 5, 2026
Unprompted review
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Reply from Kettlewell Colours

Thank you for taking the time to share such detailed feedback and for being part of the Kettlewell journey for so many years. As someone who discovered us through your Image Consultant training in 2012, we truly value the perspective you bring.
I'm sorry to hear that your experience with our clothing in recent years hasn't lived up to the standards you came to expect from us. We understand how disappointing it is when pieces that were once long-lasting wardrobe favourites no longer feel as durable, particularly when investing in elevated essentials that you hope to enjoy for years.
We appreciate your comments regarding fabric quality, especially your experience with some of our viscose blend styles. Whilst many customers love the softness and drape these fabrics offer, we recognise that performance and longevity are just as important. Your observations about wear, bobbling and laundering are valuable, and we'll ensure this feedback is shared with our Product Team for consideration as we continue to review and refine our collections.
We also understand your concerns around the evolution of our colour offering. As colour experts, we've introduced greater crossover between palettes over the years to help more women wear colours they love and build versatile wardrobes that work across seasonal boundaries. However, we appreciate that for customers who valued the clearer distinctions of our earlier collections, this may feel more complex and less intuitive than it once did.
We're genuinely grateful for your honesty. Customer feedback, particularly from long-standing customers with a strong understanding of colour analysis, helps us evaluate how we're serving our community and where we can improve. Thank you again for sharing your experience with us.
Whilst we're sorry to hear that you've purchased less from us recently, we hope there may be opportunities in the future to reconnect with collections that better meet your expectations for both colour and quality.
Warm regards,
The Kettlewell Team

Rated 1 out of 5 stars

I have repeatedly asked you to send…

I have repeatedly asked you to send `any order to my home address; Cherry Trees, SO 32 3NA But YET AGAIN you sent my order to Mrs. E N in London. This has now happened TWICE. It is inexplicable how this incorrect address entered your system and I have done everything possible to correct it BUT with out a proper help line or a proper customer service phone this kind of thing will happen. I shall not be ordering from Kettlewell again and please remove my name from your system Nicola Hulbert I have since received an apology and a refund and the assurance that the IT system will be checked so hopefully the problem will not happen again so I do appreciate the helpful way in which Kettlewell have responded to a very unsatisfactory experience

August 4, 2026
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Reply from Kettlewell Colours

Good morning, thank you for your review and we are sorry to hear your order has been incorrectly delivered. One of the customer services team will contact you directly regarding this issue. Kind regards Susan

Rated 5 out of 5 stars

Cotton V in Apple Mint

A great top, lovely colour, ideal for this current hot weather as lightweight and airy. It is a relaxed fit, with rather wide sleeves. Initially I ordered a size small as I am a size 8, but returned it as it was huge on me and re ordered an XS, which happy to say fits perfectly!

July 31, 2026
Rated 5 out of 5 stars

I bought two Cotton weekend skirts from…

I bought two Cotton weekend skirts from Kettlewell after buying one last summer in the red. Utterly fantastic skirt, comfortable and lovely to wear. And of course, colourful! I only wish I had been able to find matching Gabriella T shirts like I have for my red skirt. Skirts are true to size (I'm a 12 in skirts and bought 12)

July 23, 2026
Rated 4 out of 5 stars

A lovely dress that fitted my size 12…

A lovely dress that fitted my size 12 well except that I had to shorten it - not unexpected as I am 5’2”
BUT the dress is NOT LINED despite the description in the online catalogue.
It would have been even better with a full lining
I informed the Kettlewell support team who should have corrected this by now.

July 20, 2026
Kettlewell Colours logo

Reply from Kettlewell Colours

We're so pleased to hear that you loved the dress and that the fit worked well for your size 12 frame. We are glad that you have made it the perfect length for you. We're very sorry for the confusion regarding the lining. We completely understand your disappointment, particularly as the online description stated that the dress was lined. We appreciate you bringing this to our attention and for taking the time to contact our Customer Care team. Your comments have been shared with the relevant team so that the product information can corrected. Kind regards Kettlewell.

Rated 5 out of 5 stars

Bought size 12 winter colourway

Bought size 12 winter colourway. I love the fit and the colours are great. I will wear this for work as well as out in the evening etc. I’m 5’5” and it’s slightly longer than I would ideally like but it’s not quite ankle length so it’s fine. I love it.

July 23, 2026
Rated 5 out of 5 stars

Love the seasonal palette choices

Love the seasonal palette choices
Quick delivery and prices in the sale reasonable

July 22, 2026
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Reply from Kettlewell Colours

Hi Susan
Thank you so much for your lovely feedback! We’re delighted to hear you’re enjoying our seasonal colour palette choices. It’s also wonderful to know your order arrived quickly and that you found great value in our sale.
Kind regards
Amy

Rated 5 out of 5 stars

Ordered a top in the sale

Ordered a top in the sale and amazed at the quality. Will certainly be purchasing again. Smooth purchase from order to delivery.

July 22, 2026
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Reply from Kettlewell Colours

Hello Linda,
Thank you so much for your lovely feedback!
We're delighted to hear that you're amazed by the quality of your sale purchase and that everything went smoothly from ordering through to delivery. It's wonderful to know you've enjoyed your experience with us and that you'll be shopping with us again.
Kind regards Amy

Rated 1 out of 5 stars

Unhappy

Returned two dresses but was only refunded for one as Kettlewell claimed the weight of my parcel was wrong and they couldn't find said dress.Implication being I had kept it !Despite being a loyal customer for eight years I will be taking my custom elsewhere.

July 22, 2026
Unprompted review
Kettlewell Colours logo

Reply from Kettlewell Colours

Hello Brigitte,
We're very sorry to hear about your experience and can completely understand how upsetting and frustrating this must have felt, particularly as a loyal customer who has supported us for so many years.
Please be assured that we would never wish to imply that a customer has intentionally kept an item. When a returned item cannot be located during processing, our team has to follow the information available to us at the time, including parcel weights and the contents received. However, we appreciate that this does not lessen the disappointment.
Kind regards
Amy

Rated 2 out of 5 stars

I have observed a steady deline in the…

I have observed a steady deline in the quality of products over the years but the price has not reduced in connection. I bought a £33 tee shirt and the material is very weak, does not feel premium like it used to. for example the label at the back is tacked on with two stitches each side. your items do not keep nicely like they used to and they simply do not feel the same as they did. I'm starting to fall out of love with kettle well as i can't really differentiate them from other cheaper items any more. I have been meaning to complain for a couple of years now and have finally decided to no longer purchase items from you. this is my last order.

July 16, 2026
Kettlewell Colours logo

Reply from Kettlewell Colours

Thank you for taking the time to share your feedback with us. I’m genuinely sorry to read how disappointed you have been with your recent purchases and that this has led you to feel that Kettlewell is no longer offering the quality you once valued.
We understand how frustrating it is when an item doesn't meet your expectations, particularly when you've been a customer for a number of years and have noticed a change in how our products feel and wear over time. Your comments about the fabric quality, finishing details and overall value for money are very important to us. We never want our customers to feel that the quality of our elevated wardrobe essentials has fallen short of the standards they expect from us.
It's especially disappointing to hear that your recent T-shirt felt less premium than previous purchases and that details such as the neck label attachment have contributed to this perception. We appreciate you taking the time to explain specifically what has led to your concerns, as this helps us better understand your experience.
At Kettlewell, we aim to create exceptional basics and clothes in colours that love you back, designed to be timeless, versatile pieces in a carefully curated wardrobe. When a customer feels we are no longer delivering on that promise, we take that feedback seriously.
I will ensure that your comments are passed on to the relevant teams for review. Feedback from long-standing customers provides valuable insight and helps us continue to improve our products and customer experience.
Whilst I appreciate you've said this is your final order, I would still like to thank you for your support over the years. We're truly sorry that we've let you down and that we've lost the confidence you once had in our brand.
Thank you again for being honest with us and for taking the time to share your experience.
Kind regards,

Rated 5 out of 5 stars

First purchase

First, I have to say I LOVE the colors you offer! The website was user friendly, it holds one’s place, so there’s not unnecessary searching. The ordering process was also easy to use. No complaints here.

July 19, 2026

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