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Kettlewell Colours Reviews 

2,206
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 1,052 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the clothing, highlighting the wonderful range of vibrant colors and comfortable fabrics. Many people also appreciate the fast delivery times and the smooth, straightforward ordering process which saves time. Some reviewers were not happy with unexpected delivery delays that caused packages to take much longer than anticipated. Additionally, some customers noted inconsistencies in sizing, mentioning that certain items felt way too large or unusually snug. Others expressed concerns about fabric quality and durability, feeling that items did not always meet their expectations.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting the wide range of lovely colors and... See more

Quality

Clients share positive opinions on quality, consistently highlighting the excellent materials, true-to-size... See more

Delivery service

Customers report positive experiences with delivery service, frequently praising impressively quick shipping... See more

Order

People report positive experiences with order, highlighting the quick, easy, and personable ordering process... See more

Service

Users describe positive interactions with service, highlighting prompt and dependable assistance. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered the bright navy cotton rib shirt in the sale , obviously i love it as i already have the yellow and jade green ( not sure of actual shades ), They fit so well to wear as a shirt or a ligh... See more

Company replied

Rated 5 out of 5 stars

Love the colors from Kettlewell - it’s unlike any other store in this regard. It’s great that you can search by both tone & season, & you can tell a lot of thought must go into getting these unique s... See more

Rated 5 out of 5 stars

Lovely colourful cami tops , great worn under a shirt or as an extra layer when it’s colder . Seem softer and stretchier than previous tops , not yet worn or washed . Great value bought in the sale wi... See more

Rated 5 out of 5 stars

Having had my colour analysis many, many years ago I was introduced to Kettlewell Colours very shortly after 2004 (I think they were just doing t-shirts at the time). I have been buying and wearing Ke... See more


Company details

  1. Women's Clothing Store
  2. Belt Shop
  3. Clothing Supplier
  4. Costume Jewelry Shop
  5. Knit Shop

Written by the company

We are an online one-stop shop for women who love to wear colour. We sell everyday wardrobe essentials in 300 shades to women across the world. We believe that looking good in your colours starts with an ethical wardrobe so we only work with small, family-run factories who look after their employees and suppliers who source sustainably, and we strive for the very highest standards in our clothes production. To help you make good choices, we are with you every step of the way on your shopping journey, guiding you towards your best colours and most flattering shapes through our Blogs and online Style and Colour Quizzes, helping you to put together harmonious colour combinations. We want you to look and feel fantastic in your best colours and build that perfect wardrobe of pieces you will return to year after year.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.5

All reviews

(2,206)

1,061 reviews in the last 12 months

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Rated 3 out of 5 stars

Fit not true to size.

Delivery was longer than anticipated & then for a size large was too small. I am not extra large as all my other tops are a 12 or a 14.
Unfortunately the fabric was much heavier than expected for summer wear so I am about to return it.

July 20, 2026
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Reply from Kettlewell Colours

Hello Janet,
Thank you for taking the time to share your feedback.
I'm sorry to hear that the delivery took longer than expected and that the fit and fabric weren't quite what you were hoping for.
Our sizing can vary slightly between styles depending on the fabric and cut, so we completely understand how frustrating it can be when a size doesn't fit as anticipated. We also appreciate that fabric weight can be difficult to judge online, particularly when you're looking for something lighter for summer wear.
To help make future purchases easier, we offer a complimentary 30-minute online Stylist Consultation. During the appointment, you can chat with one of our expert stylists about sizing, fit, fabric weights and the best styles for your needs. They can also offer colour and wardrobe-building advice to help you choose pieces you'll feel confident in wearing.
As the item isn't quite right for you, you're very welcome to return it in line with our returns policy.
Thank you again for your honest feedback, and we hope we can help you find something that's a much better match in the future.
Kind regards,
Kettlewell

Rated 3 out of 5 stars

Speed between ordering and delivery…

Speed between ordering and delivery excellent. However my order recently I paid for next day delivery but I did not recieve it until the normal 3 day wait.

July 17, 2026
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Reply from Kettlewell Colours

Hello Jenny, we ae sorry that the delivery was late for you and we will issue a refund for your postage. Kind regards Amy

Rated 3 out of 5 stars

T-shirt not up to usual standards

Don’t have a problem with the company. On this occasion had to return my purchase because of an issue with the design of the t-shirt I ordered. The crew neck was cut too high & irritated my neck. I also had trouble getting it over my head! I don’t have a big head. Hence the 3 star rating.

The returns method was very straightforward.

July 17, 2026
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Reply from Kettlewell Colours

Hello Linda, we are sorry to hear that on this occasion the T shirt was an unsuitable design for you. Please return this to us and a refund will be issued to you . Kind regards Amy

Rated 3 out of 5 stars

Really cross that they are calling this…

Really cross that they are calling this a linen shirt when it’s only half linen. Doesn’t iron well. Rather hot. Just tried to iron it and burnt it, which is when I realised it was half viscose. Might try and send it back.

July 8, 2026
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Reply from Kettlewell Colours

Hello Fiona, Thank you for your feedback, and we're very sorry to hear of your disappointment with the shirt. Our linen-blend styles are designed to combine the natural character of linen with the softness and drape that viscose can bring, but we appreciate that this wasn't what you were looking for and that it hasn't performed as you expected. We're also sorry to hear the garment was damaged whilst ironing. Care instructions can vary between fabrics and blends and are shown on the label inside the garment. If you'd like us to look into this further, please get in touch with our Customer Care team with your order details. Kind regards Amy

Rated 5 out of 5 stars

Quality at a fair price.

All the clothes i purchase fit well and certainly are true to my size.
I feel they are fair in price and they wash well, normally don't need iroming, and last long.
Website and service are good.

July 16, 2026
Rated 5 out of 5 stars

Gorgeous skirt

This isa beautiful skirt- I read the reviews and went for the next size up from my normal size and it fits perfectly. The colour and embroidery are absolutely stunning.
I looked at the matching top but sleeveless will not work at my age!!! Please consider a top with at least shot sleeves to hide old arms!!
Highly recommend this skirt.Very speedy delivery too.

July 16, 2026
Rated 5 out of 5 stars

Quick postage true to Colour and fit

Quick postage true to Colour and fit. Disappointed with return though as far to difficult if I had needed to. Please send return label in future. I am not able to get the label on line. Thank you

July 15, 2026
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Reply from Kettlewell Colours

Hello Daphne, we are delighted to hear that you were pleased with the colour and fit of the item. we are always here to help you with any returns, just call our Customer Service Line and we will print a label and pop it in the post to you! Kind regards Amy

Rated 5 out of 5 stars

Easy to order and always has good…

Easy to order and always has good quality clothing; items arrived in neat packaging. Really like this company and for the choice in colours. I also like the suggestions for outfit combinations. All in all a pleasure to shop with.

July 15, 2026
Rated 4 out of 5 stars

Neck line very big!

Really lovely shirt, perfect fit except for the neck which was huge. I wonder if it was a faulty item but very disappointing.

July 15, 2026
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Reply from Kettlewell Colours

Hello Celia, we are sorry to hear that you found the neckline very large and feel that something was not quire right with the shirt. Pease contact our Customer Service Team and they will be able to discuss thus further with you. Kind regards Amy

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