24H Locksmiths LTD Reviews 

1,548
TrustScore 3 out of 5

2.8

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Review summary

Created with AI, based on recent reviews

Evaluating 73 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently express significant dissatisfaction with pricing and payment practices, often finding costs to be excessively high. Many report being charged considerably more than initial quotes, with prices increasing unexpectedly upon arrival. Reviewers often express concerns about pricing, especially in certain situations, noting final bills can be significantly higher than expected. Conversely, a small portion of people felt satisfied with the service, praising specific locksmiths for their quick arrival, efficiency, and professional approach. However, some customers also noted issues with staff behavior, including rudeness or aggressive tactics when discussing prices. Additionally, several reviewers mentioned instances of incomplete or substandard work, and unnecessary drilling of locks.

What people talk about most

Price

Reviewers express significant dissatisfaction with pricing, often reporting that initial quotes, sometimes as... See more

Service

Customers had ambiguous experiences with service, with some reporting quick and efficient assistance,... See more

Staff

People report ambiguous experiences with staff, with many customers expressing significant dissatisfaction.... See more

Customer communications

Customers consistently note ambiguous experiences with contact, with some reporting difficulties in reaching... See more

Payment

Consumers report negative experiences with payment, often feeling pressured or intimidated into paying... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The person came quickly .. I am elderly and alone and did not have luxury of comparison. i was guttural in that he did make a good attempt to use the existing lock and asked me if i was happy befor... See more

Rated 3 out of 5 stars

It's a bank holiday Monday and I reached out for an emergency call out. The locksmith arrived immediately said he'd have to drill through the lock. On the phone I explained that the lock wa... See more

Rated 4 out of 5 stars

I was locked out of the house called them and they said 1 hr some1 will come and open the door, within 1 hr Aleks was at my door he drilled the lock to open the door, was pleased to get back in my hou... See more

Rated 1 out of 5 stars

Called out via website. Subcontractor went to the wrong address (his error), yelled at me over the phone. Eventually arrived at my address, speeding in his car as he was angry; his tires even screeche... See more


Company details

  1. Locksmith
  2. Emergency Locksmith Service

Written by the company

Lock Repairs & Replacements Has your lock come away from the door? Is your safe not locking or opening? Do you need to reset or upgrade your safe’s lock or recode your code lock? Has your main entrance key gone missing? Broken or jammed locks? Does your malfunctioning electronic lock need repairing? Keys247 can provide the help you need, as soon as you need it. 24H Locksmiths LTD offers lock repairs and replacements around the clock. Our 24-hour emergency service will assist you in the event of lost keys or attempted burglary or post break-in. We provide lock repair and replacements for all types of doors, windows, safes, garages, shutters, cabinets and more.


Contact info

2.8

Average

TrustScore 3 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 8% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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2.8

All reviews

(1,548)

68 reviews in the last 12 months

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Rated 5 out of 5 stars

I had a broken key stuck in my front…

I had a broken key stuck in my front door lock and was unable to enter my home. Mike came out to me promptly and extracted the broken key without causing any damage. He even provided tips to prevent future issues. Exceptional service!

March 4, 2025
Unprompted review
24H Locksmiths LTD logo

Reply from 24H Locksmiths LTD

Hi Ruby,

Thanks so much for your review! We’re so happy to hear Mike was able to help you out quickly and get that key out without any hassle. It’s great that you found his tips useful for the future too. We’re always here to help whenever you need us!

Best regards,
Customer Support

Rated 1 out of 5 stars

This company is a complete scam

This company is a complete scam. I couldn't open my front door and called this company. Through the letterbox he said it would be anything from 120£ and I could not hear any more as I live on a motorway. He drilled the lock out and then proceeded to give me a quote of nearly 900£ for an inferior lock and charge 190£ for breaking the lock which took less than a minute. I refused to pay more than 120£ for doing that. I declined his extortionate quote. He forced me to transfer the money at the door.
Later that day I was recommended a locksmith. He refitted a top of the range lock. The bill came to 180£ including Vat.
He said that whoever drilled the other lock off was not a certified locksmith but a cowboy. I have a telephone with the police tomorrow as it is a fraudulent company.

March 7, 2025
Unprompted review
Rated 1 out of 5 stars

Scammers stay away from them

Scammers stay away from them

A scammer named MARIUS came to our property, tried ripping us off by charging 1500 plus just for changing lock. We somehow got to know that he is a scammer, as he was getting Personal calls in middle, dirty and ugly phone messages. He Broke the lock, and we decided to throw his away from our home. We later called a legit company who did the whole service for us for 95 Pounds.

What a shame, stay away from these SCAMMERS

February 28, 2025
Unprompted review
Rated 5 out of 5 stars

I contacted 24H Locksmiths Ltd because…

I contacted 24H Locksmiths Ltd because I stupidly locked myself out of my home. The communication from the company was very efficient right from the outset, I was advised re prices and arrival time of the locksmith. The assigned locksmith, Michael, then contacted me with his arrival time, which was very helpful. After Michael had arrived, he was able to very quickly gain access back into my home, and I couldn't be happier. A very reasonable price, also, compared with other locksmith companies I first contacted before contacting 24H Locksmiths Ltd (another neighbour in my block suffered the same issue about 3 months previously so I was aware of prices ... there seems to be various locksmith companies who only want to exploit a person's misery). That is definitely not the case with 24H Locksmiths, as I can guarantee. I am incredibly grateful to Michael, and to 24H Locksmiths. I have stored their number, just in case either myself, or any other of my block neighbours, might find themselves locked out in the future. A company to trust in and rely on, if you ever find yourself as equally distracted as I did in forgetting to take my keys out with me.

February 19, 2025
Unprompted review
Rated 5 out of 5 stars

Job well done!

The technician arrived promptly and did a very good job. There was little to no damage done to the door.

January 29, 2025
Unprompted review
24H Locksmiths LTD logo

Reply from 24H Locksmiths LTD

Thank you for your kind words! We’re delighted to hear that the technician arrived on time and completed the job to your satisfaction. We always strive to provide efficient service with minimal disruption. If you ever need our assistance again, don’t hesitate to reach out!

Best regards,
Customer Support

Rated 1 out of 5 stars

Avoid these scammers

We were nearly scammed out of £900 from this company after calling them out for a lock repair. We refused to pay and found a legitimate company to call for advice. The legitimate locksmith came and repaired the lock for £100.

January 27, 2025
Unprompted review
Rated 5 out of 5 stars

Great service, highly recommend.

I’m very happy with the service provided. Engineer was really nice and helpful and sorted the issue quickly. Would highly recommend, thank you!

December 23, 2024
Unprompted review
24H Locksmiths LTD logo

Reply from 24H Locksmiths LTD

Thank you for your wonderful feedback, April! We’re thrilled to hear that you had a great experience and that our engineer was able to resolve your issue quickly. Your recommendation means a lot to us! If you ever need our help again, we’re always here for you.

Best regards,
Customer Support

Rated 5 out of 5 stars

Brilliant service

Friendly and professional. Locksmith arrived within the timeframe provided and even called to confirm eta.
Will definitely use again

January 19, 2025
Unprompted review
24H Locksmiths LTD logo

Reply from 24H Locksmiths LTD

Thank you for your fantastic review, Jim! We’re glad to hear that our locksmith provided a friendly and professional service and kept you updated on their arrival. We truly appreciate your support and look forward to assisting you again in the future!

Best regards,
Customer Support

Rated 5 out of 5 stars

The service was fast

January 2, 2025
Unprompted review
24H Locksmiths LTD logo

Reply from 24H Locksmiths LTD

Dear Okoye Obianuju,

Thank you for taking the time to share your feedback! We’re delighted to hear that you found our service fast. Ensuring efficiency for our customers is always a top priority. Please don’t hesitate to reach out if there’s anything else we can assist you with!

Best regards,
Customer Support

Rated 5 out of 5 stars

Very helpful and fast

December 27, 2024
Unprompted review
24H Locksmiths LTD logo

Reply from 24H Locksmiths LTD

Dear Carlos,

Thank you for your kind words! We’re thrilled to hear you found our service both helpful and fast. Your satisfaction means a lot to us, and we’re here whenever you need assistance again.

Best regards,
Customer Support

Rated 5 out of 5 stars

Alex is really amazing at his work.

I was locked outside my house at 23:00 and was very worried. Alex then helped me out by fixing the lock and letting me inside the house. He was there within no time, so I didn’t had to wait much, also the best part was he gave confirmation calls before arriving that made me feel less panicked. As soon as he arrived he explained me what he will do instead of just starting the work directly so I was at peace and didn’t need to wonder much. I would really recommend Alex. He is really helpful, kind and great. I greatly appreciate him and his work.

December 20, 2024
Unprompted review
24H Locksmiths LTD logo

Reply from 24H Locksmiths LTD

Hi Harsha,

Thank you for sharing your experience! We’re so glad Alex was able to help you out quickly and ease your worries during such a stressful time. It’s great to hear how he kept you informed and made the process smooth and reassuring.

We’ll be sure to pass along your kind words to Alex—he’ll really appreciate them! If you ever need help again, don’t hesitate to get in touch.

Best regards,
Customer Support

Rated 5 out of 5 stars

The technician

The technician - George - was a very pleasant young man. He said he would be with me in 20 minutes and he was ! Customer Services were also very helpful and understanding and made sure I was happy and the charge fair. I would recommend them.

December 6, 2024
Unprompted review
24H Locksmiths LTD logo

Reply from 24H Locksmiths LTD

Hi Sybil,

Thank you for your lovely feedback! We’re delighted to hear that George was prompt and pleasant, and that our Customer Services team made the process smooth and reassuring for you.

Your recommendation means a lot to us, and we’re so glad we could help. If you ever need assistance again, don’t hesitate to reach out!

Best regards,
Customer Support

Rated 5 out of 5 stars

Good emergency locksmith

Polite, efficient, friendly. Called to keep me updated of his location so I could stay at a neighbours. The door had fallen shut but there was a key in the lock. It was not locked so he used a tool to press the door handle through the letter box.

December 13, 2024
Unprompted review
24H Locksmiths LTD logo

Reply from 24H Locksmiths LTD

Hi Kiran,

Thank you for sharing your experience! It’s wonderful to hear that our technician was polite, efficient, and kept you updated throughout—especially during such an inconvenient situation. We’re glad everything was resolved quickly and smoothly!

If you ever find yourself needing assistance again, don’t hesitate to give us a call. We’re always happy to help!

Best regards,
Customer Support

Rated 5 out of 5 stars

Great service!

Arrived on time, had the correct equipment super polite. Great service.

December 8, 2024
Unprompted review
24H Locksmiths LTD logo

Reply from 24H Locksmiths LTD



Hi there,

Thank you for the fantastic feedback! We’re thrilled to hear everything went smoothly—from punctuality to having the right equipment and delivering great service.

If you ever need help again, we’re just a call away!

Best regards,
Customer Support

Rated 5 out of 5 stars

Amazing job was so nice and friendly…

Amazing job was so nice and friendly definitely recommend 5/5 !!!!

November 29, 2024
Unprompted review
24H Locksmiths LTD logo

Reply from 24H Locksmiths LTD


Thank you for the fantastic review! 😊 We're so glad you had a positive experience with our service. Providing friendly and professional assistance is always our top priority. If you ever need us again, don't hesitate to reach out.

Best regards,
Customer Support

Rated 5 out of 5 stars

I contacted them about my garage door…

I contacted them about my garage door and an engineer was with me within 30 mins. He was very helpful and solved my issue. Would definitely recommend

November 25, 2024
Unprompted review
24H Locksmiths LTD logo

Reply from 24H Locksmiths LTD

Thank you, Danielle, for your kind words! 🚪 We're thrilled to hear that our engineer was able to assist you quickly and efficiently with your garage door. Your recommendation means a lot to us, and we're always here to help with any future needs.

Best regards,
Customer Support

Rated 5 out of 5 stars

Good and quick job

Good and quick job

November 22, 2024
Unprompted review
24H Locksmiths LTD logo

Reply from 24H Locksmiths LTD

Thank you for your support and taking the time to share your feedback, we will be happy to assist you in the future if needed.
Kind regards

Rated 5 out of 5 stars

Great Company

Went above and beyond to ensure that I was able to gain entry into my property swiftly, reasonable prices and great service, thank you again!

November 21, 2024
Unprompted review
24H Locksmiths LTD logo

Reply from 24H Locksmiths LTD

Thank you, Tasha, for your wonderful feedback! 😊 We're so pleased we could help you regain entry to your property swiftly and provide a service you were happy with. Your satisfaction is our priority, and it means the world to us that you found our prices reasonable and our service great. If you ever need us again, we're just a call away!

Best regards,
Customer Support

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