Kfurniture Reviews 

287
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 117 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently highlight the exceptionally friendly and attentive staff members who warmly guide buyers through in-store purchases with great patience and expert product knowledge. Shoppers also deeply appreciate the high quality of the various furniture pieces available and the remarkably smooth overall purchasing experience from start to finish. However, some customers also noted frustrating issues concerning product quality, including items arriving damaged or developing significant defects over time. A few reviewers additionally reported unhelpful responses from customer support when raising complaints, alongside unexpected and inconvenient delivery delays.

What people talk about most

Staff

Customers had positive experiences with staff, consistently highlighting their professional, polite, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the smooth process, professionalism,... See more

Delivery service

Users describe positive interactions with delivery_service, noting that furniture arrives on time and is... See more

Product

Customers consistently note positive experiences with product, highlighting the great quality of items like... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting very enthusiastic, patient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased a bed and a sofa from this store, and I couldn’t be happier with the experience. The quality of both pieces is excellent — the bed is sturdy, comfortable, and well-made, and the sofa is st... See more

Rated 5 out of 5 stars

We entered just to have a look and was so pleased to see the furniture and everything was pocket friendly. Adnan was really nice and attentive. Gave us clear ideas of rates and discounts and also a... See more

Rated 5 out of 5 stars

Nav and Gabi delivered our two 3 seater with utmost care. And assembled it professionally. They where very polite and took care of our carpets, etc...

Rated 5 out of 5 stars

So pleased with the service that I received today at K.Furniture. Adnan was an absolute pleasure to deal with, I definitely would recommend these guys 👍🏻


Company details

  1. Furniture Store

Written by the company

K Furniture is a family-owned furniture retailer dedicated to bringing quality, style, comfort and exceptional value to homes across London and beyond. With our showrooms and online store, we offer a wide range of furniture for bedrooms, living rooms, dining spaces and more, combining timeless designs with modern trends. We work closely with trusted manufacturers, designers and skilled craftsmen to source high-quality furniture at competitive prices. By buying directly and reducing unnecessary middleman costs, we are able to pass genuine savings on to our customers without compromising on quality or service. Our collection includes stylish sofas, beds, wardrobes, mattresses, dining sets, coffee tables, TV units and other furniture for every room in the home. We also take pride in our Italian-inspired designs and carefully selected materials, including premium leather crafted by skilled Italian artisans. At K Furniture, our customers are at the heart of everything we do. From helping you choose the right furniture in our showrooms to arranging delivery and installation, our experienced team is committed to providing a friendly, professional and reliable service. We believe buying furniture should be an enjoyable and stress-free experience. That is why we aim to combine excellent products, competitive prices and dedicated customer support to help you create a home that is both beautiful and comfortable. Whether you are furnishing a single room or your entire home, K Furniture is here to help you find quality furniture at a price you can feel confident about.


Contact info

4.8

Excellent

TrustScore 5 out of 5

287 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(287)

116 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great selection of product

Great selection of product. Staff were great, good knowledge and really went that extra mile to help me get what I wanted.

January 5, 2023
Unprompted review
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Reply from Kfurniture

Thanks for the 5 star review. All our staff are trained in both product knowledge and customer service and we aim to give our customers a great experience when they visit our stores.

Rated 5 out of 5 stars

5 stars !!

Good quality products with great prices , nice range of furniture and mirrors ,very impressed with service and delivery.. Thank you, 5 stars !!

December 20, 2022
Unprompted review
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Reply from Kfurniture

Thanks for the positive review, please come back to see the new ranges coming in over the next month

Rated 5 out of 5 stars

The best furniture

The best furniture, amazing quality along with the best customer service. 10/10.

January 6, 2023
Unprompted review
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Reply from Kfurniture

Thanks for the 5 star review. K Furniture always aim to provide customers with the best prices on quality furniture and service to match. We look forward to welcoming you back next time.

Rated 5 out of 5 stars

Great choice of sofas

Great choice of sofas, tables and chairs and beds. We love our new bed. So comfortable. We will definitely be back soon for new sofas.

December 29, 2022
Unprompted review
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Reply from Kfurniture

Thanks for the review, hope we can provide you with a great choice of sofas at unbeatable prices.

Rated 5 out of 5 stars

The experience of K Furniture was just…

The experience of K Furniture was just amazing, all the staff in the Hayes store looked happy, that makes a difference to the customer. They were so helpful showing us where all the different sofa's were. We could look round by ourselves until we needed help, answered any queries and advised. I am so pleased with my choice. Thank you

December 19, 2022
Unprompted review
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Reply from Kfurniture

Thanks for the positive feedback, we aim to provide quality furniture at unbeatable prices but also offer expert sales advice and a quick delivery. We look forward to welcoming you back next time

Rated 5 out of 5 stars

Wide range of products

Wide range of products. The staff is very kind and helpful and the best part is they deliver quick compare to others.

December 18, 2022
Unprompted review
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Reply from Kfurniture

Thanks for the kind review, we aim to provide quality furniture at unbeatable prices but also offer expert sales advice and because we deliver mostly from stock, you won't need to wait.

Rated 5 out of 5 stars

Extremely happy with the shopping…

Extremely happy with the shopping experience. Friendly staff, good lighting, prices clearly displayed and also they have the option of finance plans. The products are of good quality specially considering the prices we paid.
Delivery was swift. Received a call from the driver to give us an estimated time which was helpful.

December 26, 2021
Unprompted review
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Reply from Kfurniture

Thanks for the positive feedback, we aim to provide quality furniture at unbeatable prices but also offer expert sales advice and a quick delivery. We look forward to welcoming you back next time

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. Good product knowledge.

December 1, 2022
Unprompted review
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Reply from Kfurniture

Thank you for your feedback. All staff are trained to have a thorough knowledge of our product range so that they can guide you to best option.

Rated 5 out of 5 stars

K furniture have Good

K furniture have Good, Nice and fancy collection with affordable price. Must recommend for all type of furniture.

December 20, 2022
Unprompted review
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Reply from Kfurniture

Thanks for the positive feedback, we aim to provide quality furniture at unbeatable prices but also offer expert sales advice and a quick delivery. We look forward to welcoming you back next time

Rated 5 out of 5 stars

Great quality and friendly service all for unbelievable value

Visited the Hayes Branch recently and ordered high gloss bedroom furniture. Kam looked after us, was really helpful and knowledgeable, and gave me a great deal, much cheaper than I was able to get online!
Better still we had delivery same week and the quailty of the goods were amazing and well packaged. I certainly will be back to buy all my furniture from K Furniture - Keep up the good work!
PS Ignore any of these bad feedbacks, they are always after something for nothing. Visit the shop and find out for your self.

December 11, 2022
Unprompted review
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Reply from Kfurniture

Thanks for the positive feedback, we aim to provide quality furniture at unbeatable prices but also offer expert sales advice and a quick delivery. We look forward to welcoming you back next time

Rated 5 out of 5 stars

Consistant

My last visit was 3rd visit to the store and I must say their is consistency in the staff service and moreover always delivered on time. Thank you K furniture team.

December 15, 2022
Unprompted review
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Reply from Kfurniture

Thank you for your positive review. Our staff are on hand to advise customers about the furniture and to make sure your items will fit and be suitable for you. We offer quality furniture at unbeatable prices.

Rated 5 out of 5 stars

Very high quality and service

The order was delivered to me on the agreed date, highly qualified personnel professionalism
I really recommend
Grace

December 8, 2022
Unprompted review
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Reply from Kfurniture

Thank you for your feedback. All staff are trained to have a thorough knowledge of our product range so that they can guide you to best option.

Rated 5 out of 5 stars

Very happy with the store.

The whole staff of this Furniture store is very very friendly. In the course of interaction while purchasing and doing business with them I developed family relations with them. Products are highly durable and very much price competitive. Delivery and after sales are all on time and more than expected.

December 1, 2022
Unprompted review
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Reply from Kfurniture

Thank you for your positive review. Our staff are on hand to advise customers about the furniture and to make sure your items will fit and be suitable for you. We offer quality furniture at unbeatable prices.

Rated 5 out of 5 stars

Great service and choice

Visited the store in Cricklewood. We were spoilt for choice the staff were amazing and really went out of their way to help us find just what we were looking for.
Great quality and prices. Thank you.

November 10, 2022
Unprompted review
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Reply from Kfurniture

Thanks for the positive feedback, its great to hear that you were happy with both products and service. We look forward to welcoming you again next time.

Rated 5 out of 5 stars

Commendable customer service.

December 14, 2022
Unprompted review
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Reply from Kfurniture

Thank you for your positive review. Our staff are on hand to advise customers about the furniture and to make sure your items will fit and be suitable for you. We offer quality furniture at unbeatable prices.

Rated 5 out of 5 stars

Good prices and fast and reliable…

Good prices and fast and reliable delivery. Highly recommend.

December 13, 2022
Unprompted review
Kfurniture logo

Reply from Kfurniture

Thanks for the positive feedback, we aim to provide quality furniture at unbeatable prices but also offer expert sales advice and a quick delivery. We look forward to welcoming you back next time.

Rated 1 out of 5 stars

Dont bother buying from here

Dont bother buying from here . To sell you something they guarantee a date and then delay it big mis selling and then hide behind their terms . Disgusting . Their products also expensive explains why place is quiet because clearly rip people off. Sent them an email and they replied with a usual poor response. Have told everyone not to go here . Unless you want to pay for bad quality and over priced products. Purchased from Hayes Branch

It does not matter when item brought it is under a year old . They sell under pretence that item be guaranteed ready to collect on a certain date and even staff apologised for not calling . Like I said if you want to be ripped off and sold bad quality products this is the place and if you want to be sold with bad customer service this is also the place. This company has opportunity to put things right but has failed to do so . I also gave the store my number to call me back when i made the complaint in store again they failed to do so .

October 18, 2022
Unprompted review
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Reply from Kfurniture

We have looked into this. The item was collected over 2 months ago and signed for confirming goods received in good condition. All lead times are approximate as per the terms on the invoice. We received an email 2 months after collection of the goods demanding compensation and due to our refusal customer has uploaded a negative and unfair one star review. We take pride in offering customers quality furniture and value for money products.

Rated 1 out of 5 stars

I bought 4 chairs and glass table from…

I bought 4 chairs and glass table from K furniture, chairs didn’t last 5 years and we bought 5 years insurance and when chairs
became damaged. The Insurance Company castelan group has refused to come and replace or repair the 4 chairs.
On my experience my advice is don’t buy from K furniture and don’t get Castelan Insurance, It’s up to you what to take my advice, when the Insurance company will not replace or repair your damaged furniture.

December 13, 2022
Unprompted review
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Reply from Kfurniture

Castelan Furniture Care Services is an extended warranty sold by a wide range of respected UK retailers and is regulated by the Financial Conduct Authority. We cannot comment on Castelan's reasons for not replacing these chairs nor can we take any responsibilty or blame for their decisions.

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