Kfurniture Reviews 

287
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 117 reviews, reviewers overwhelmingly had a great experience with this company. Consumers consistently highlight the exceptionally friendly and attentive staff members who warmly guide buyers through in-store purchases with great patience and expert product knowledge. Shoppers also deeply appreciate the high quality of the various furniture pieces available and the remarkably smooth overall purchasing experience from start to finish. However, some customers also noted frustrating issues concerning product quality, including items arriving damaged or developing significant defects over time. A few reviewers additionally reported unhelpful responses from customer support when raising complaints, alongside unexpected and inconvenient delivery delays.

What people talk about most

Staff

Customers had positive experiences with staff, consistently highlighting their professional, polite, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the smooth process, professionalism,... See more

Delivery service

Users describe positive interactions with delivery_service, noting that furniture arrives on time and is... See more

Product

Customers consistently note positive experiences with product, highlighting the great quality of items like... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting very enthusiastic, patient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I purchased a bed and a sofa from this store, and I couldn’t be happier with the experience. The quality of both pieces is excellent — the bed is sturdy, comfortable, and well-made, and the sofa is st... See more

Rated 5 out of 5 stars

We entered just to have a look and was so pleased to see the furniture and everything was pocket friendly. Adnan was really nice and attentive. Gave us clear ideas of rates and discounts and also a... See more

Rated 5 out of 5 stars

Nav and Gabi delivered our two 3 seater with utmost care. And assembled it professionally. They where very polite and took care of our carpets, etc...

Rated 5 out of 5 stars

So pleased with the service that I received today at K.Furniture. Adnan was an absolute pleasure to deal with, I definitely would recommend these guys 👍🏻


Company details

  1. Furniture Store

Written by the company

K Furniture is a family-owned furniture retailer dedicated to bringing quality, style, comfort and exceptional value to homes across London and beyond. With our showrooms and online store, we offer a wide range of furniture for bedrooms, living rooms, dining spaces and more, combining timeless designs with modern trends. We work closely with trusted manufacturers, designers and skilled craftsmen to source high-quality furniture at competitive prices. By buying directly and reducing unnecessary middleman costs, we are able to pass genuine savings on to our customers without compromising on quality or service. Our collection includes stylish sofas, beds, wardrobes, mattresses, dining sets, coffee tables, TV units and other furniture for every room in the home. We also take pride in our Italian-inspired designs and carefully selected materials, including premium leather crafted by skilled Italian artisans. At K Furniture, our customers are at the heart of everything we do. From helping you choose the right furniture in our showrooms to arranging delivery and installation, our experienced team is committed to providing a friendly, professional and reliable service. We believe buying furniture should be an enjoyable and stress-free experience. That is why we aim to combine excellent products, competitive prices and dedicated customer support to help you create a home that is both beautiful and comfortable. Whether you are furnishing a single room or your entire home, K Furniture is here to help you find quality furniture at a price you can feel confident about.


Contact info

4.8

Excellent

TrustScore 5 out of 5

287 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(287)

116 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Tony the great

Amazing service from Tony helped from start to finish gave his expertise on the correct sofa to buy and wardrobe to get very professional and helpful will be coming back again thanks to the hayes k furniture team

December 28, 2023
Unprompted review
Kfurniture logo

Reply from Kfurniture

Thanks for the feedback, we aim to provide clear knowledgeable sales advice and polite, efficient customer service. We look forward to welcoming you again next time.

Rated 5 out of 5 stars

I recently had the pleasure of shopping…

I recently had the pleasure of shopping at K Furniture, and I must say, my experience was nothing short of fantastic. From their extensive product range to the impeccable service and helpful delivery team, K Furniture has certainly earned my highest recommendation.

One of the standout features of K Furniture is their vast selection of products. Whether you're furnishing a new home or looking to update your existing decor, they have something for everyone. The variety in styles, materials, and designs ensures that you can find the perfect pieces to suit your taste and preferences.

The customer service at K Furniture is truly commendable. The staff is knowledgeable, friendly, and always willing to go the extra mile to assist customers. I appreciated the guidance provided by the staff members, who helped me navigate through the choices and find the ideal furniture pieces for my space.

The delivery experience was equally impressive. The delivery team was punctual, professional, and incredibly helpful. They handled the furniture with care, ensuring that everything arrived in perfect condition. Their attention to detail and willingness to assist with the setup made the entire process seamless and stress-free.

Overall, I can confidently recommend K Furniture to anyone in search of quality furniture and excellent service. The combination of a diverse product range, attentive staff, and a reliable delivery team sets K Furniture apart in the world of furniture retailers. My home has been transformed with the beautiful pieces I found at K Furniture, and I'm grateful for the exceptional experience they provided. Don't hesitate – make K Furniture your go-to destination for all your furniture needs.

December 26, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant service by Katan

Absolutely brilliant device provided by Katan. Been coming here for severe years and service provided by them are second to none. I highly recommend this shop to anyone looking to buy table sets.

December 28, 2023
Unprompted review
Kfurniture logo

Reply from Kfurniture

Great to hear from a happy long term customer. We hope to see you again some time soon.

Rated 2 out of 5 stars

My partner & I have been shopping with…

My partner & I have been shopping with K-furniture for a while now and the service in the stores we have visited has been very good. But your website to check on stock we've seen in store and alternative items is Absolutely Useless & a waste of time visiting.
This is so disappointing.

November 15, 2023
Unprompted review
Kfurniture logo

Reply from Kfurniture

Thanks for the feedback. We are in the process of improving our website. A better choice of products should be online in the near future. Please keep visiting the showrooms as feeling the quality of a product is always safer than buying online.

Rated 1 out of 5 stars

in reply to i will say that at time of…

in reply to i will say that at time of purchase i was told that i could select any colour or fabric from the display by the sales person in the store this is only a matter of choice not a special order. This was not a bespoke order especially created from order,i have a genuine medical reason that i can back up with evidence for trying to cancel my order,but would like to settle this matter amicable if k furniture will change my order for a suitable mattress to suit my condition of spondylitis of the spine for my current bed

November 2, 2023
Unprompted review
Rated 1 out of 5 stars

Thee most despicable behaviour shown by…

Thee most despicable behaviour shown by the hayes store i ordered a bed from this dump firstly got told it would be 2 weeks before receiving it i waited when the bed arrived on the 09/06/23 the mattress seemed to be the wrong size i sent in proof and am still waiting for a replacement i been lied too wed wed they spoke to their finance team claiming the mattress would be delivered on the 20th of july thus waiting the whole day to no joy called the store to receive threats and abuse AVOID AT ALL COST

June 10, 2023
Unprompted review
Kfurniture logo

Reply from Kfurniture

The correct mattress was delivered to the customer on 22nd July, we had informed the customer that it was due to our warehouse on 20th July. We offer apologies that the first delivery was the wrong, however we have acted in good faith and sorted out the mistake as quickly as possible.

Rated 1 out of 5 stars

Delivered damaged

Delivered damaged. And they didn't accept to refund it. they said we just can exchange it.
It'cheep quality.
I’m not happy with K Furniture. it’s not safe to buy. they don't refund their product.

June 27, 2023
Unprompted review
Kfurniture logo

Reply from Kfurniture

We apologise for the mistakes made on delivery, but the order has now been redelivered to this customers full satisfaction.

Rated 5 out of 5 stars

Akib - great customer service

Akib
Was happy with good manners and description and discount 🤗👍

June 15, 2023
Unprompted review
Kfurniture logo

Reply from Kfurniture

Thanks for the positive feedback, we look to forward to welcoming you again, we have new ranges and great deals coming in every week.

Rated 5 out of 5 stars

Spoke to Akib

Spoke to Akib, and he was very good to help us and answered all the questions that we asked him. Great customer service.

May 31, 2023
Unprompted review
Kfurniture logo

Reply from Kfurniture

Thanks for the positive review. Great to hear you received excellent customer service, we aim to provide quality furniture at unbeatable prices and knowledgable, courteous staff who can help guide you.

Rated 5 out of 5 stars

Friendly

Sales person was very helpful but not too pushy which I hate so I didn't feel forced into buying smthg. Eventually came back to buy.

May 31, 2023
Unprompted review
Rated 1 out of 5 stars

Awful customer service and experience

Bought a dining table with 6 dining chairs which were of poor quality as they weren’t levelled and screws were missing. I then contacted the store to rectify this issue and someone came to fit the screws but they were not adequate and so he promised new ones would be sent. These were never delivered in the end despite me chasing up with them and the guy assured me they were on their way.
I would never shop from here again due to product quality and terrible customer service

January 20, 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service, very helpful and lots to choose from. Very happy with Jason who really helped me find what I was looking for.

February 2, 2023
Unprompted review
Rated 5 out of 5 stars

Jason was a very helpful and friendly…

Jason was a very helpful and friendly member of staff. He was very thorough in explaining all our options we had available when buying our furniture. Excellent customer service fast delivery.

January 24, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Jason was extremely helpful and spent time in hearing our requirements. The service we received from start to finish was nothing but first class. Communication was good throughout the order process as well as the price which was reasonable Thank you !

December 1, 2022
Unprompted review

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