KIDLY Reviews 

The items in my order were a size too big and so I organised a return via Royal Mail as per the return instructions in my delivery. The Royal mail website states my parcel was returned to Kidly on 1st March (tracking ref - OT224288967GB). I am yet to receive any correspondence that you have received the return nor have a I received my refund for my items. There is no contact number for Kidly, their email address bounces back and the live chat doesn't work. I need a response ASAP!!!

I would give this company zero stars if I could. There is no way to contact them besides email (which they don’t respond to) and live chat (which doesn’t work). The item I ordered for my son’s first birthday arrived damaged, and this will be the first and last time I shop with them. I never write reviews, but I felt compelled to warn other parents who don’t have the time to chase down a company that refuses to provide proper customer service. Having worked in retail for 12 years, I have never seen such poor service. Do yourself a favor and shop elsewhere.

I would advise anyone looking to place an order not to do so. I am trying to return an item, however the 'chat' button has been removed from the website and the email address no longer exists. Having done some Googling it looks like the company was placed into Administration on the 4th March

Item arrvied quickly and for a fair price . Slightly worried they company may be in trouble as everything on sale

I’m afraid I’m having real problems with KIDLY’s customer service sorting the non-delivery of my order by Evri: now I simply want to cancel and be refunded but they don't seem at all willing to do this. First time I’ve used KIDLY - wish I’d read the reviews on trustpilot before I ordered from them.

I am going against the grain here, but I really like this company, they deliver so quickly and any returns are easy and always refunded really efficiently.
I think the quality of their own line is good, it's nice they aren't constantly changing their designs and they are gender-neutral.

Awful communication and withholding my refund. I have sent several messages over the last month regarding my refund and the customer service team tell you to wait and come up with new excuses. Totally unacceptable. It is obvious from reading other reviews that this is not an isolated issue. I will be reporting them to trading standards.

I used to love ordering from
Kidly. However, my recent experience with their customer service team was extremely negative. I returned an entire order but I was only refunded for two items. I raised the issue immediately with their customer service team, to be told to wait 14 working days for my refund even though their warehouse had sent the email acknowledging the return. Also on their website it states it takes 5 days for your refund to be issued once received by their warehouse. I also provided the return receipt from Royal mail. Totally fobbed off by their customer service agent. I would not recommend this company to anyone. There is obviously a problem in their warehouse and with the attitude of their customer service team.

Ordered a gift from here, when it had not arrived and been over a week I went to track the order which said it had been cancelled 2 days after I placed it. I had not been informed!

Had a problem with an item within 6 months of purchase and kidly were not helpful, just deferred to the manufacturer and didn’t come up with a satisfactory resolution and I believe didn’t meet our statutory rights. Impossible to speak to a person on the phone when things go wrong. Very frustrating.

Avoid this company

I did order a teether on June, I did pay extra fees for premium delivery and it didn’t arrive. Surprisingly the item has arrived today! (2 months later), with the package open and broken, and the teether has black stains all over, very disappointing experience

I have finally got an email on Monday 12th letting me know a complaint will be raised. That’s all.

Nothing about my refund issue. Nothing about what’s been happening and investigation the last few months. Nothing about timeframe.

Just a one off email so they can pat themselves on the back and say ‘we have responded to the customer’

Absolute disgrace!! Somebody get back to me on what is going on with my refund!!!!

You do not even deserve a rating! I have had the worst returns experience. I have not been refunded for an order I returned and I am now out of pocket. Kidly are now ignoring my numerous emails and are not looking into it! I have sent all proof of returns including tracking and proof of receipt and nobody has messaged back. Marianne keeps saying Rose is looking into it so she doesn’t need to deal with it and Rose has been ignoring my numerous emails. I will keep leaving bad reviews everyday on trust pilot until this is sorted. I will also be taking this matter further to the courts and also to the ombudsman!

I told them I am going via my bank and rose has completely stopped messaging. I am NOT going via my bank and want Kidly to look into where my damn refund is before I turn this into a legal matter.

You are the worst company ever and the worse customer service team! I will never ever be shopping with you again.

Looking at other 1 star reviews clearly this is an ongoing service Kidly and customer service team provides. There are people stating they have sent items back with tracking numbers and receipts to prove it and orders have not been refunded!!!

Sort yourselves out. You will be reported and you will do something about it as I will not let this matter go and will be taking you to court and turn this into a legal matter!

I will be leaving a review ever. Single. Day until this is sorted. And if this issue is not sorted. I will be leaving a review every hour until this is sorted.

This issue started months ago and I been told it will be refunded in 10 to 14 working days, then I was told that Kidly was looking into this issue and now I have been ignored and my emails are NOT being answered!!!!!

Lastly, I have requested a complaint be raised on several occasions but clearly they do not have a complaints system or are trying to get away from logging one as they have not been answering my emails!!!!

Worst. Company. EVER!!!

******** Avoid at all cost !!!!! ************

I've had a terrible experience with Kidly. Ordered a table and chairs for my son and one of the chairs broke after not very long. They collected the table for a refund, but it has taken more than 4 months for me to receive the refund and I've spent hours chasing them up for updates. Each time they reassured me that it was sorted and I will receive the refund but it never came. I am still waiting...

I’ve been buying from Kidly for a couple of years now and can’t fault it. I’ve never had a bad experience. They have a great range of items and the quality of their own brand clothes and shoes is terrific. Good customer service too.

Lovely products and fantastic customer service. Always so happy with our purchases!!

I've been purchasing from Kidly for over 4 years now, every time the choice of products is great. Love their wooden toy selections as well as games and their line of clothes.
Used their prime service for a couple of years and they ships items surprisingly fast!
Contacted their customer care a couple of times and they've always been great.
The only area I would enhance is delivery, a couple of times they picked the wrong item (either colour or line) so I would pay more attention onto trying to avoid avoidable human mistakes.Other than that everything has been great!

Both times that I have used this company I have had incorrect items delivered or missing. Charged me £7.50 for delivery and then refused to refund, even though the item I received wasn't correct.

Awful experience, returned items via evri. Kidly stating the items did not arrive, I competed rhe process and provided all the information required 16 digit number and the digital slip I returned to was provided from kidly, they will
Not refund as alleging it hasn’t arrived even tho I have evidence and will not assist further! Do no purchase awful awful company

bought a huddles duck arrived in shoved in a plastic bag in a box. I thought the duck would be in a jellycat bag at least. not very happy with the quality looks like a second hand item to me. considering the price its better to buy one from the jellycat website.