KIDLY Reviews 

Ordered and arrived beautifully packaged goods within 2 days. Excellent service .

Wow!
Placed my online order at around half past 8 in the evening on the Saturday (using the free standard delivery service) received the order on Monday! Super quick!! Hadn’t even realised it had been dispatched.
So happy with the Little Dutch items ordered, particularly the musical cot mobile playing ‘Somewhere over the Rainbow’- this brought me to tears! All items were a good price, packaged thoughtfully and received in super quick time!
Will definitely use this website again.

We bought 2 puddle suits, after a year and half the zips lining disintegrated and the zipper it's self is broken. It's a real shame as we spent almost £80 on these thinking they would last however they have not. I wouldn't recommend and will probably stick to a cheaper brand as we have had better experiences.

Disappointed. Ordered the bunny bean bag for a 1st Birthday present. Doesn’t look anything like the picture. The ears of the bunny flop down and are empty. The design of the chair has no crease between the top and bottom part. It is stuffed too much so you can’t sit inside it. This is not suitable at all for a child as they are likely to just fall off the side and sit/ lay in an awkward position. Delivery was fast even though I paid £7. Such a shame.

I ordered the dolls cot for my granddaughter for Christmas and was very disappointed, it was so small, i know this is my fault as the measurements were quoted on the description. It really is not worth the money.

Bought all my daughters Christmas presents during Black Friday. They were all delivered very quickly and great quality. They have a fantastic range of items

purchased items in on a Friday evening and new immediately that i ordered the incorrect sizing on one or two items.

Easily rectified i thought their opening hours are monday to friday so assumed that the two or three emails i sent to them immediately would ensure that the order was amended before being sent Monday when they returned to work.. I got an email from the warehouse Sat morning to advise items were being shipped on Sat which i thought was weird as the website listed them as closed for the weekend. The items arrived today Monday and none of the sizes had been changed. contacted them on chat as there are no telephone numbers to call which is ridiculous and was l told they cant amend orders!!!! and I need to completely reorder the same items again

no thanks. send all
items back and gotta full
refund. which would take 10-14 days mind you never again

I am buying at this website from the moment my daughter was born. I can’t recommend this shop more. Love all theirs products. Highly recommended. 🧡

**Amended my review rating after Kidly acted upon experience**

Poor quality own-brand items that do not stand the test of time. If you are thinking of purchasing one of their own-branded items of clothing - don't. I was gifted a Kidly puddlesuit kindly purchased for my babyshower (RRP £45 so one of the most expensive ones on the market). My daughter has worn it just once and I had to wash it after a muddy day at the park. The zip lining has completely disintegrated and now it looks awful. Kidly refused to replace it because it was purchased over 1 year ago (reasons mentioned above). Quite clearly it was purchased from there as an own-brand item. Has put me off shopping with them again due to a previous bad experience last Christmas. Avoid.

Used Kidly a few times this year and so far I’ve not had any complaints. I love their selection of toys and clothes for my daughter, and the prices aren’t unreasonable either, especially when you catch items in their sales. I’ll definitely be back ordering more things, especially the shoes!

These guys charge for shipping yet use Royal Mail who notoriously do not deliver. It has been two weeks and I still do not have my parcel (I work from home so am here all day every day. I also have a parcel box). Avoid if you can buy your items elsewhere.

We use kidly for years and we absolutely love each and every item. I never had any bad experience and i can't recommend them enough! Beautiful quality and great price.

Bought several educational wood toys for my kids - good selection, came quickly, quality feels good and the kids loved their first few times playing.

I bought some canvas shoes and they are of excellent quality. Speedy delivery and well packaged. Would reccomend.

This is a long overdue email. At Christmas, the parcel I'd ordered as a gift did not arrive before I departed, so Kidly dispatched a second parcel to my destination. They went above and beyond to make this happen, and the result is now two of my friends' babies have puddle suits that they love. Thank you, Kidly!

We just received the sea blue jelly sandals, and although I am happy with the quality and style, the colour is a disappointment.
In the picture it looks bright turquoise that we loved, but in reality it's more like grey-blue-quite a dull colour.I am disappointed that they made it look better on the website than it is.We might ask for a replacement.

Ordered some KIDLY brand items, standard delivery was speedy, packaged amazingly.

Items are good quality, love that they are sustainable in the packaging.

Will be ordering again!

Had a misleading discount code that gave 10% off when it’s one’s first order. They didn’t honour it, despite myself showing that the link that I was taken to did NOT state that it was for full price items only.
Most companies would honour this still and we are talking about £1.50 discount compared to a whopping £4 postal charge for a tiny pair of beach shoes that I wanted to purchase. I will no longer shop there as they embarrassed me with this issue. And all over £1.50!!!!
Moreover, I purchased a trike last Christmas that was well over £100 and I didn’t chase a discount.
Some companies do not know how to honour their customers !!

I recently had a very disappointing experience with Kidly. Despite having paid for premium delivery service for the entire year, the item I ordered failed to arrive on the scheduled delivery date. When I eventually received the item, it was damaged, and I had to send it back out of my own time. However, I was shocked to receive the exact same faulty and damaged item back for the second time, which I had to return again.

I have now been informed that the item is out of stock, and been offered to purchase a different item or a refund. So, we requested a refund. All we wanted was a birthday present for our daughter.

They apologised but there was no love.