KIDLY Reviews 

I wasn’t completely happy with a product I bought from here. I got in touch and their customer service was the quickest I’ve ever experienced and I was really satisfied with the result.

very happy with the service, delivery, quality products

I added an item to my basket for my daughters birthday next week. Meanwhile I decided to add further goods to my basket whilst I continued shopping. When I went to pay for the items, one of them had been removed from my basket (the main item I wanted to purchase) it’s now out of stock.

I spoke to Kidly Customer Service and they advised they only allow customers to hold items in their basket for 20mins.

That’s great, maybe advise customers of this 20min time cap before they continue to shop on your website? It’s quite surprising a website would be missing such a basic function that a lot of websites already have as standard.

If this had of been mentioned I would of ordered quickly, now you’ve lost my custom on multiple goods as I’ll be shopping elsewhere.

EDIT: Kidly very kindly sent a replacement to me very quickly so I'm very happy with the service from them. The second one has fortunately not broken.
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Im very disappointed in Kidly. I ordered from them because I wanted to get something that would last.
I got a snowsuit for my daughter from them a couple months ago. My daughter has only worn it a few times because it hasn't been that cold this year and today the zip broke on the thing.
I can't believe it! What a waste of money!
Last year I got her a secondhand one and she outgrew it before it could break.

Ordered a few things for my nephew in advance of Christmas. It would have been 5 stars but for a little fault on one of the characters that came with the Badaboom Badabump book - it's not Kidly's fault as it's a sealed pack - but still a little disappointing because it was a Christmas present.

I recently reviewed Kidly and had to give a poor score because of a poor quality product and not replying to my emails. They have since contacted me and offered a replacement and their apologies, pointing out that they had not received my emails. (I don’t know what happened there.) The replacement wooden tea set is what I expected: a lovely, well made product with no rough patches. Very good follow up customer service.

They did not inform me for 7 days that my item was out of stock and that they could not process it.

However, they gave me a full refund and sent me an alternative flower press so my neice could get it in time for christmas.

Very good customer service!

Ordered some bits from them whilst we were away on Holiday, a replacement Christmas present for an order from elsewhere that didn't arrive. Order process was simple, delivery was super quick and the products look great too!

My recent order was delayed so I contacted customer service. Reply on the chat was almost immediate and over the course of the weekend they worked very hard to resolve my order, they even offered a little gesture of goodwill. Whilst I didn’t get the bag I ordered on time, I would still use Kidly again based on the level of customer service provided.

Ordered a balance bike for our 3 year old. It arrived very quickly with DPD. Very impressed with the product, site and delivery. Well done!

I’m so in love. Every single item is so beautiful,high quality specially backpack made from plastic.
Delivery service was great
Thank you Kidly 🙏

Do not order from them unless you don’t want your items! Ordered last Friday and it’s Wednesday and no update on tracking or delivery. Will absolutely never order from them again. I have to chase but get the predictable and unhelpful answer that it takes 5-7 working days. That’s all well and good, however the tracking hasn’t even been updated yet. Please read other similar reviews before ordering.

Companies like scandiborn care about customers so I’ll stick with them. I’ll be requesting my credit card company to deal with this and be contacting regulatory bodies if this does not arrive soon. Avoid avoid avoid

I absolutely love the range of colours and I have bought every colour available. However not impressed with the quality. After only 1 wash on 30degrees the tights have bobbles on them. The style and design and overall look are great but shocked at the quality considering the price. Tesco branded and Sainsbury's branded tights have lasted longer and not bobble even after numerous washes. Unfortunately I purchased all the colours at once so could return but I'd buy 1 pack and try. Very overpriced website and quality isn't amazing. Marks and Spencers or NEXT seem to be better choices.

love this company, lovely items and quick delivery

Amazing quality products and great price. Received items but was missing something. Emailed customer service who replied almost instantly and sent out the missing product that day. Received this morning. Excellent customer service and company. Highly recommend. Thank you

Really happy with my items! Highly recommend!

Update to my below review. I have just received an email from Kidly to advise that my order has been updated to Saturday delivery so it should now arrive tomorrow. It's a shame it took a public review to do it after multiple chats to them chasing it, but well done Kidly for listening and I hope they get on top of their warehouse issues soon. I am leaving my original one star review below because I think it would be disingenuous to delete it, but (as long as the parcel arrives in time!) I would buy from Kidly again.

Original review:

[May have been quick delivery in the past but not any more. Ordered swimwear for my daughter for our holiday in the recent sale; with 8 days before we left on holiday I selected the standard delivery option in good faith as it stated 3-5 working days, thinking that the order would arrive in plenty of time.

How wrong I would be! It's now 3.5 days before holiday (so 5 days later) and my order hasn't even been dispatched and apparently might not leave for another 24 hours, meaning it won't arrive before we leave. Kidly say there are delays in the warehouse (seems to be the standard line for all companies over the last 18 months) and they can only cancel my order and have offered me 10% off a future order.

Surely if they can cancel, a better goodwill gesture would be a free upgrade to next day delivery, so that the swimwear would arrive and I won't have to take a 9 month old to the shops the day before we fly.

Incidentally they are still quoting 3-5 days delivery on their website with no mention of delays...

Avoid if you actually want to get your parcel in time for anything specific!]

The best customer service, if only everyone could offer this. I had a problem with a faulty item so emailed them, got an instant reply solving the situation and they went the extra mile to sort ASAP. Would definitely use again.

Absolutely love shopping here and would happily buy everything they sell!

A real pleasure to shop with them! Great customer service