Kids Kargo Reviews 

138
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Absolutely love my pram I bought the duel DS baby & Tot with free isofix car seat & it's wonderful slightly heavy frame but my 3rd double pram and definitely the best I've had! Excellent customer ser... See more

Rated 5 out of 5 stars

Love my duellete combi with 2 car seats blueberry. Frames quite heavy but looks very robust and built to last 💗 mosquito nests hidden in hoods 💗 can’t wait to push my 2 beautiful baby twins in it 💙... See more

Rated 5 out of 5 stars

I placed an order for a double pushchair and the service was excellent. The pushchair arrived the next day. The company also kindly accommodated me with sending an isofix base which I needed and match... See more

Rated 5 out of 5 stars

Recently purchased my tandem pram and matching bag I had asked a few questions before placing my order and received fantastic customer service Delivery was great and very fast Can’t wait to use... See more

Company replied

Company details

  1. Baby Store

Written by the company

Kids Kargo manufactures and sells quality, affordable pushchairs and travel systems to the UK and Europe With a dedicated customer care team with over 20 years of experience in retail, we treat all customers with respect and courtesy, regardless of what you have purchased Free 24hour weekdays delivery on all products over £50 For European delivery costs, please visit our website


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

138 reviews

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4.6

All reviews

(138)

0 reviews in the last 12 months

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Rated 2 out of 5 stars

buckled wheels

Bought a KK duellette 4 months ago. Lovely double pram! Simple and smooth. No problem until one of the plastic rear wheels became buckled for no apparent reason. £80 for replacement rear wheels is pretty steep if i’m going to have to replace them every few months. Next day delivery was a bonus

January 17, 2020
Unprompted review
Kids Kargo logo

Reply from Kids Kargo

Hi Isla!
We have tried to contact you regarding this issue today. Your product will be covered for warranty if only purchased 4 months ago. From the reference number on the review, this is for the wheels only.

If you could get back to us and ask for a member of the customer service team, we would love to get this resolved for you!

Hope to speak soon
KK team

Rated 5 out of 5 stars

Great service provided called brendon…

Great service provided called brendon who was very helpful and was able to answer all questions also received item an very happy with outcome.

Thank you once again will definitely reccomend you guys to others

January 17, 2020
Unprompted review
Kids Kargo logo

Reply from Kids Kargo

Hi Zaffer! Thank you for the review, I will pass this message on as im sure he will be happy with your comments :D

Kind regards
The KK team

Rated 5 out of 5 stars

Outstanding Service & Products

Kids Kargo’s customer service is outstanding! Their products are great quality, practical and value for money. Every product we have purchased has been perfect for our twins and makes our lives simpler when taking them out and even at home. The carry cot and rocker stand work well as a bed for newborns and when they are older the seats will be just as useful. I would highly recommend Kids Kargo to everyone with children.

January 14, 2020
Unprompted review
Kids Kargo logo

Reply from Kids Kargo

Hi Lynn, Thank you for the lovely review, we are thrilled you love our products!
If you need us for anything else, you know where to find us :D

Kind regards
The KK team

Rated 5 out of 5 stars

Raspberry duelette

i got the pram in raspberry, its a lovely colour and the pram itself is really good quality

January 13, 2020
Unprompted review
Kids Kargo logo

Reply from Kids Kargo

Hi Vicky, Thank you for the review!

Kind regards
The KK team

Rated 5 out of 5 stars

Was very pleased when this arrived it…

Was very pleased when this arrived it was better than expected. A sturdy well built carriage and space used very well to accommodate newborn and toddler. Easy to put up and collapses to fit in the car also. Raincover was included I wasn’t sure from the ad
Would definitely recommend

January 1, 2020
Unprompted review
Kids Kargo logo

Reply from Kids Kargo

Hi Lorraine, thank you for the review,

Happy new year!

Regards
The KK team

Rated 5 out of 5 stars

car seat adapters

Bought the car adapters works well with a maxi cozi car seat.

December 31, 2019
Unprompted review
Kids Kargo logo

Reply from Kids Kargo

Hi Sue, thank you for the review,

Happy new year!

Regards
The KK team

Rated 5 out of 5 stars

Great service from kids kargo

Great service from kids kargo. Next day delivery, had to contact customer services due to an issue with the frame and they sent a replacement straight out for next business day delivery. Can not fault the service we received or the quality of the product.

December 31, 2019
Unprompted review
Kids Kargo logo

Reply from Kids Kargo

Hi James, thank you for the review,

Happy new year!

Regards
The KK team

Rated 5 out of 5 stars

Love my Duellette Combi!

So reasonable. Very quick delivery. Easy to assemble. Good amount of room between the 2 bassinets thanks to the attachments, unlike other brands. Appears extremely sturdy. Still awaiting the arrival of my twins to test it out properly but was very easy to manoeuvre around the house!

December 9, 2019
Unprompted review
Kids Kargo logo

Reply from Kids Kargo

Hi Sarah, We are so happy you love your pushchair!
Thank you for the great review

The KK team

Rated 1 out of 5 stars

KEPT MY MONEY AND PRAM!!! Ignoring all contact attempts

I cannot express how many times I’ve asked for my refund after the company organising a return for a pram I purchased but couldn’t fit in my car. It was unused and agreed in advance of a full refund - months later of frequent asking STILL NO REFUND! Yet when I wanted to purchase initially I had almost immediate responses, now I’m just ignored and they have the pram and my money!

November 28, 2019
Unprompted review
Kids Kargo logo

Reply from Kids Kargo

Hello Bec,
Sorry to hear, Apologies are in order for how our team has dealt with your return and the time it has taken. We have found your return and is being processed as we speak, Im sorry we couldn't provide better service for you.

Kind regards
KK Team

Rated 5 out of 5 stars

Fast delivery service can next day…

Fast delivery service can next day every thing that was ordered was there and professionally packed excellent service.

November 22, 2019
Unprompted review
Kids Kargo logo

Reply from Kids Kargo

Hi Chantelle, thank you for your review!

Regards
KK team

Rated 5 out of 5 stars

Reputable company, highly recommended

Absolutely outstanding customer service. Brilliant delivery service (DHL). Amazing product which I have received and rated 5/5 on quality, product design, functionality & affordability. I’m overjoyed to have found a product that ticked all the boxes that wasn’t £1000+ & had numerous designs to be spoilt for choice on which was the hardest decision for us 🙈

Can’t recommend this company enough.

Duel DS Tan - Skinnie Minnie with footmuff 5*

November 21, 2019
Unprompted review
Kids Kargo logo

Reply from Kids Kargo

Hiya Cheralyn! These are such lovely words, thank you so much for the lovely review!

Kind regards
KK team

Rated 5 out of 5 stars

Fabulous!

Fabulous customer service in helping me choose the right pushchair for me and my family. Received promptly and am super impressed with the quality and diversity of my particular model. Well made and easy assembly. Affordable price for the quality to. 100% recommend

November 21, 2019
Unprompted review
Kids Kargo logo

Reply from Kids Kargo

Hi Natasha, Thank you for the lovely feedback, we really appreciate it!

Regards
KK team

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