KiDSnav Reviews 

Great little device, bought for my 7yo daughter, to give her a little more independence while still being able to contact us. Really easy to use, although some of the functions were a little obscure, a quick search on the website was able to explain them. Location tracking isn't the most accurate, but we do live rurally. Tracking wasn't my main criteria for purchase however, communication was, and I like the texting function. It's easy for my daughter to call me too. And I've set it up so no unknown numbers will be accepted, which is great. Very happy with it.

Works perfectly as a phone but the tracking technology is pretty hopeless

Website states "Chat – Click here to send a text message, or audio message to the watch. If you have two or more KiDSnav watches, you can have a group chat, so your family is always connected".

This is incorrect (confirmed by customer services). You will have to set up a different family group for each watch, you can't combine two watches into one group.

Pretty disappointing and inconvenient, watches work OK otherwise (although GPS can be wildly inaccurate and ability to place video calls seems to drop in and out).

Brilliant product! My son loves his watch, the various apps on the watch work great and are simple to use. The location can sometimes be incorrect when tracking the watch using the app. However, refreshing the app usually works! The sound quality when using the watch to call is great too. It has really helped boost my sons independence, i don't know what we did without it! Highly recommended 👌

Watch works well other than occassional incorrect location (usually corrected with refresh of app page or signing out and back in) and gives us peace of mind that we can contact our son and vice versa. Call guardian feature is great along with being able to set alarms...the features we use most. On top of this the customer service is great. Last week our son had a bike accident resulting in a broken finger and broken watch to go with that. I emailed to see if we could maybe get it repaired and got very speedy response from Sally with the offer of a refurbished unit free of charge. Within days I've received this and also managed to keep the same sim meaning I haven't lost almost £20 of credit. Excellent customer service, much appreciated, thank you again.

Fantastic product and peace of mind when my daughter is out playing! The app is easy to use even for the tech shy like myself! Best of all is the customer service as my daughter managed to crack the back panel and Sally got back to me within 24 hours and sorted the problem :) would highly recommend!

Avoid this watch. Setup is a nightmare with no clear instructions. The app and website are clunky and far from kid friendly. Worst of all, the GPS is completely inaccurate - even after turning off LBS, it still relies on it and shows locations nowhere near the actual watch. A total waste of money.

Update after reply.

The whole overall service from yourself is cheap with sarcastic replies. The watch is far from advertised & using sarcastic replies via email doesn’t paint a great picture of yourself or the company. My review is based solely on my experience & yes it could be I’ve got a faulty watch however my experience has been poor along with the customer service I’ve received so I’m more than entitled to leave a review stating my thoughts. I’m sure other users haven’t had issues but unfortunately I have & my overall experience with the watch & company have been really poor.

Works well and when we lost strap pin company replaced it straight away despite it not being any fault of the product.

We've had this watch for our daughter (age 8 when we got it) and its been amazing - gives her a sense of independence, while giving us peace of mind that we can contact her and know where she is. Highly recommend the features. Its perfect for those children not yet old enough for a phone, but where some level of contact is required.

We found Kidsnav really helpful when setting up the account for the watch to make and receive calls. Polite, helpful and quick replies made the process nice and simple.

Website so easy to use and products are fantastic and easy to use for my son who loves his watch

Great watches that are comfortable to wear. It gives my son independence & me reassurance. Would really recommend.

Great little watches.. good value in comparison to it's competitors.. would be lost with out these. Well the kids would be! Great for keeping track of the kids and for calling them back in for meals!

KiDSnav watch helps us to much with our children to give them a little bit of freedom and know that they can contact us at anytime. The tracker is great to and helps us keep track of where they go.

We have these watches for both our children and they have been great. It allows them to play out and walk to school but we can keep in contact with each other. They also use them to keep in touch with family. The gps isn’t always great but we don’t mind that as we just phone or send them a message when we need to contact them. The customer service is excellent! Would highly recommend

Potential to be great but falls short. Does not fulfil description!
Bought this for my 8 year old who wanted to walk to and from school and start having a bit more independence. Thought I had done my research but unfortunately we just keep having issues. The watch came with a SIM card from 1p mobile - it said you could top up with £10 without signing up for contract. What it didn’t mention is that any remaining balance at the end of 30 days is wiped clear - so essentially it’s £10 a month for SIM card.
Said card never provided 3G signal and whenever I looked at the location it was in an area about a 10m walk away. Never once did it even show the correct street so location services are shocking. We don’t live rural either, Scottish city. I changed providers to sky thinking that would help as that’s who my mobile is with but still only ‘E’ signal and location services not improved.
Having already discussed this with Kids Nav I was told I could return it within the 30 days but nothing afterwards - so we were stuck with it.
It is good that you can phone your child, they can call you but more often than not the watch shows as offline even when I have managed to make a call directly from the watch to my mobile the app doesn’t update. The location services also only updates every 10 minutes so if I wanted to check if my child had made it to school - which is less than a 10 minute walk you would have to just wait.
Sadly, it’s just not lived up to the reviews. We are now 6 months in and looking at alternatives as it’s not fit for purpose.

I don’t understand how the technology for location services can be what they are yet no one can make a simple watch to track your child’s whereabouts

Communication, customer service and the product itself is worth every single penny!
I couldn't get any of the SIM cards to work at first so I emailed for help. I received a reply promptly from Laura who talked me through it and let me know that the O2 SIM required to be topped up to use it. The EE SIM (comes with credit) and Giff gaff (one I already had) SIMs didn't have a signal where I am. The O2 SIM had a full signal but just wouldn't work. I had to phone o2 to top it up, they were extremely helpful, registered, activated the SIM card & set up a £10 a month rolling bundle for me (I chose this). It took a good a few hours after that for O2 to register the bundle but once it was completely set up the watch worked perfectly! It has been amazing being able to keep in touch with my son whilst he's been at camp. Everything about the watch is phenomenal! You need to click on the map for the location to change. The gps is so accurate and easy to use. My son especially loves seeing how many steps he does each day too! I have recommended this watch to everyone and anyone that will listen! It's honestly the best buy!! The customer service is 10/10, I wouldn't have stood a chance without Laura's help as I'm useless with technology!
Thank you so much again! If you're looking for peace of mind for when your child is wanting to be more independent then I highly recommend this watch.

I mean the customer service is good when I email them regarding ongoing issues with the watches. I have 2 and they could be better

Great watch for my 7 year old, now I dont have to worry when he goes out to play as I can contact him easily. The tracking system is great and easy to use and when you phone you can hear the audio clear. Since my son bought this my niece and her friend have also bought that and they have no complaints either and are very happy with the product.

Delivery of the watch was quick and prompt. Communication from the company has been great and the item was exactly as it was advertised. I had an issue with my watch 9 months after I purchased it as the home button wasn’t working and the company replaced it with no queries, sending back a brand new watch. Also including a screen protector (as my daughter has clearly scratched the face of her old one!)