KiDSnav Reviews 

640
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 38 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the product for providing peace of mind and enhancing their children's independence, allowing for easy contact and effective tracking. People find the watches simple to use, with clear call quality and communication features contributing to a positive user experience. Reviewers appreciate staying connected, highlighting the product's role in ensuring safety. However, some customers noted concerns regarding the app, describing it as clunky or prone to glitches. Additionally, a few people experienced issues with the watch's functionality, including GPS inaccuracy and the device showing as offline or developing faults over time.

What people talk about most

Product

Users describe positive interactions with the product, often highlighting its ability to provide children... See more

User experience

Customers consistently note positive experiences with user experience, praising the watch's ease of use,... See more

Customer communications

Consumers find contact to be positive, appreciating the ability to easily communicate with their children,... See more

Application

Reviewers highlight ambiguous aspects of the app, with many finding it useful for tracking children and... See more

Quality

People report ambiguous experiences with quality, with many reviewers expressing dissatisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Watch works well other than occassional incorrect location (usually corrected with refresh of app page or signing out and back in) and gives us peace of mind that we can contact our son and vice versa... See more

Rated 5 out of 5 stars

We've had this watch for our daughter (age 8 when we got it) and its been amazing - gives her a sense of independence, while giving us peace of mind that we can contact her and know where she is. High... See more

Rated 5 out of 5 stars

Fantastic product and peace of mind when my daughter is out playing! The app is easy to use even for the tech shy like myself! Best of all is the customer service as my daughter managed to crack the... See more

Rated 5 out of 5 stars

We’re really happy with the kidSnav watch. My son uses it and it gives us peace of mind knowing we can track his location when he’s out playing. It keeps us connected and reassured, and he finds it ea... See more


Company details

  1. Watch Manufacturer
  2. Cell Phone Store
  3. Telecommunications Equipment Supplier
  4. Watch Store

Written by the company

KiDSnav is the UK’s original kids GPS watch manufacturer. Our watches are trusted by over 500,000 parents (and counting!). Our award winning smartwatch business was established in 2019. We’re a family run company that offer the most advanced children’s tracking watch on the market. Not only do our watches track your child in real time, you’re also able to send them text messages, video call and many other features! Our watches are supplied with a warranty and on-going support from our dedicated customer service team. We also offer a no quibble 30 days returns period should (in the rare case) our product does not meet your requirement. Please be careful of cheap imitation watches online and purchase through us, an established UK kids watch manufacturer.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

640 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(640)

38 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Faultless.

Perfect way to allow children independence with peace of mind and extra security of having sound guardian. Never have any issues with signal and cannot fault this and would buy this items again in the future for my youngest child.

July 23, 2025
Unprompted review
Rated 4 out of 5 stars

Great for a first smart watch

Great for a first smart watch. The GPS tracking is accurate and the calls are clear. Only slight issue is how easily the screen scratches, but my son is very rough with his things.

July 21, 2025
Unprompted review
Rated 4 out of 5 stars

Great phone watch

The watch gave our 11 year old son independence to be out and about on his own, but always able to contact us. The GPS tracker is not always very quick to respond or hugely accurate even when pinged from the app, but he mainly uses it to ring us and be rung so it doesn’t matter and it will eventually show us the location. He loves the more adult design of the watch and it’s great that it can be put on school mode during the day.

December 12, 2024
Unprompted review
Rated 5 out of 5 stars

Safe, Reliable, and Parent-Approved!

I’m extremely happy with the Kidsnav watch — it’s a fantastic product that brings both functionality and peace of mind. My child can make and receive calls and even video calls, which keeps us connected no matter where they are. One of the best features is the ability to eavesdrop on the surroundings if my child doesn't answer — this has given me incredible reassurance in situations where I couldn’t reach them right away.

Another great feature is the school mode, which allows the watch to be locked during school hours so it doesn’t become a distraction. I love that it’s designed with both safety and responsibility in mind.

Overall, the Kidsnav watch is a great investment for any parent looking to stay connected and ensure their child’s safety. Highly recommend!

July 2, 2025
Unprompted review
Rated 4 out of 5 stars

Kidsnav have fantastic customer…

Kidsnav have fantastic customer service. I have found them very helpful.
The watch itself has the perfect features for my 8 year old and not too much! However, I feel it doesn't actually function as well as it could in reality. I am not sure if it is to do with the watch or the SIM but the location is completely unreliable, it sometimes says my daughter is in the middle of a roundabout where she has never been. She rarely has signal anywhere we go. In school holidays I forget to turn off school mode and then it's impossible to turn it off when she doesn't have signal.
Definitely get the screen protector.

July 21, 2025
Unprompted review
KiDSnav logo

Reply from KiDSnav

Hi, thanks for your review!

If you're not seeing signal bars on the watch, this is a network/sim card issue and would explain the lack of accuracy. Please contact us via our website and we'll post another sim card to you.

GPS tracking devices can only show an accurate position if it's in receipt of a good signal.

Many thanks

Sally

Rated 5 out of 5 stars

Brilliant watch for kids

Brilliant watch for kids. Bought for my Son’s 8th Birthday and he’s delighted with it. Recommend buying the screen protector as we’ve already had a knock to the watch but the protector took the brunt! Good app features too.

July 21, 2025
Unprompted review
Rated 5 out of 5 stars

Purchased my son's watch back in…

Purchased my son's watch back in September 2024 and we have been loving it so far. Gives me so much peace of mind when he is out playing. So easy to use and to set up. Would definitely recommend and great customer service

July 20, 2025
Unprompted review
Rated 5 out of 5 stars

This is the best GPS in the market

This is the best GPS in the market. It's features include GPS live tracking, calling your child, your child sending you an SOS (so easy that use, my 4 year old was able to do it), boundary setting, your child can also call you and other people that you have included on the contacts list. You can manage a lot of the settings on there remotely from the app.

My only issue is the new payment set up on the watch, which means that if I don't spend £10 of the credit every so often then £10 is deducted (not the difference, so this could be £9 spent and then £10 is deducted so you spend £19!). The previous set up was better, a £10 top up every 6 months. Especially as I only use the watches on holidays. Trying to work with this minimum spend because the watch is really good and has great features.

July 18, 2025
Unprompted review
KiDSnav logo

Reply from KiDSnav

Hi

Thanks for your review.

Please kindly note that the watches are not locked to the sim card / network that we provide. We provide a sim card with £1 free credit because 1, they run off the EE network, which we've found to be the most reliable for GPS trackers and 2, they are supplied with £1 free credit, so you can test our watches before you add credit to the sim card provided, or a sim card of your choice.

We can supply you with a £10/6 month sim card if you contact us direct, however, credit needs to be applied to the sim card before use.

Many thanks

Sally

Rated 5 out of 5 stars

Great service when purchasing my…

Great service when purchasing my daughters first phone watch, she was very excited to get it. Looks really cool and user friendly for her age and as her parents provides such great peace of mind knowing where she is and that we can talk to one another.

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

5* watch

Fantastic watch .. great for my 7year old to use while out playing.
Would defo recommend to others.

July 15, 2025
Unprompted review
Rated 4 out of 5 stars

Super easy to use!

The watch is really easy for my 7 year old to use, and gives us the confidence to let her have some more independence. The GPS updates regularly and has a boundary alarm too to ensure extra safety. The battery does run down faster than hoped which is the only downside. Plenty of great features on the app too. Very pleased with this purchase.

July 14, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

The watch itself is excellent and exactly what my 9 year old needs to give him more independence. I had a couple of issues connecting to the app but the customer service I received was excellent, responding really quickly over the weekend to sort it out.

July 12, 2025
Unprompted review
Rated 5 out of 5 stars

Suberb piece of kit!

I have always found kidsnav to be helpful in setting up the watch, their technical support is excellent. We have 2 watches for our grandkids, they love them and the watches give us peace of mind and our grandkids some additional freedom

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant watch

Brilliant watch. Easy to use and gives peace of mind when my son is out to play. Customer service is very helpful also. Would highly recommend

June 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great watch and great customer service

Great watch and great customer service.
I wanted to give my son more freedom but didn’t want him to have a mobile phone. This watch is perfect, it allows us to keep in touch when he’s out and I can track where he is. He can get in touch with me if he needs me very easily and he likes to text me updates. This watch has allowed him to have more freedom and to take responsibility, we chat about where he’s going and what time he needs to be back and he comes back on time, every time since having this watch! I would recommend these watches to anyone especially for that in between stage when they don’t need a mobile phone and you want to give them a bit of freedom but you are worried about where they are and if they are safe. Excellent customer service too, I had a problem with the first watch, contacted customer service and they sent a replacement within a couple of days. Would definitely recommend.

June 11, 2025
Unprompted review
Rated 1 out of 5 stars

Too bulky with poor battery life

We bought one for our 7yr old as we felt her was too young for a phone but we wanted to be able to contact her and know she is safe when getting the bus home from school. As we live in the Isle of Man this watch was recommended to work with an Isle of Man SIM card which it did.

I’ve given 1 star for the following reasons:
1. it was really big/bulky and heavy for our daughters wrist - her and her sister hated wearing it saying it was uncomfortable
2. The battery life was shockingly poor - wouldn’t last the school day (well down to under 10% by 3pm) and they hadn’t been using or playing with it.
3. The gps tracker wasn’t great - I have it downstairs at the moment yet the app says it’s a few roads away!
4. Limited colours and designs and not as nice looking as the array of other smart watches on the market in the uk.
5. My girls seem to knock the volume button often ? so they never heard or felt us calling them
6. I always had trouble connecting my calls to the watch which made the watch pointless as I could never get hold of my daughter.
7. All in all for us personally, the watch was also expensive for what it delivered - a bulky watch that wasn’t reliable or do the job it was bought for.

The listening in and seeing her surroundings feature is great for emergencies but I wouldn’t want to use that feature just anytime as it invades my daughter’s privacy.

Wouldn’t buy this type again.

July 8, 2024
Unprompted review
KiDSnav logo

Reply from KiDSnav

Hi,

Thanks for your review and I'm sorry that you didn't find our product suitable. Please see our points below

1, You would have known that the watch was too bulky for your daughter as soon as you received your order, so we're confused as to why you didn't send the watch back for a full refund? Our watches have a 30 day no quibble refund policy.

2, Many factors can affect the battery life on the watches, as explained in the FAQ. The biggest causes are, 1, no phone signal, 2, pedometer left enabled, 3, no credit on the sim card.

3, As explained on our website, GPS signal can't be found indoors. The watch would have been showing a WiFi/LBS signal if the watch is indoors. We'll post the differences between the positioning at the bottom of this email.

4, We prefer to keep our colours and designs simple, but again, you would have seen our colour options before you placed the order?

5, Apologies, I'm afraid this point is out of our control, but with all of the watches we've sold as a company, we've never seen this issue mentioned before.

6, Apologies for this, but this sounds like a network issue in your area and we would advise contacting the network or changing the sim card if the problem persists.

7, Thanks for your opinion. Our watches use the latest technology and are priced at the lowest price we can offer. Our price INCLUDES VAT, delivery and even £1 free credit on the sim card that we provide.

The listening in feature is advertised on our website. You would have known about this feature before you placed the order? Again, if you didn't like the idea of this feature, you could have posted the watch back for a refund?

Again, I'm sorry our product didn't work for you, but I hope you managed to find something more suitable for your needs.

Kind regards

Sally



Rated 5 out of 5 stars

Highly recommend, been using for more than six months now

This watch is a must have for all parents who care for their kids. After this in-built camera calling feature, I am relieved from stress. No more worrying as to where my kid is. I can locate my kid through the gps tracker. Two-way communication with awesome features. Recommended this watch to so many friends in my neighbourhood. Now, most of the kids are kidsnav gang! 😊

September 9, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look