Bought a leather jacket but didn’t know if it was male or female but the customer service was very nice to help me change the size just incase. Now just patiently waiting for the item to ship and for... See more
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Review summary
Created with AI, based on recent reviews
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I’m very satisfied with my purchase from Kiikio. The materials are beautiful, well made, and everything arrived in perfect condition, exactly as described. A real strong point is the customer suppo... See more
It’s not a scam, and the jacket that I ordered came within a week or more. The customer service is very good and reply’s almost instantly, I’m happy with the jacket that came, but it wouldn’t be too s... See more
I ordered my jacket and was sent the wrong thing so obviously I started thinking it was a scam but once I sent them a email and texted them on instagram I got a pretty quick response on both and got e... See more
Company details
Written by the company
Kiikio will not evade any customer inquiries and will make every effort to ensure satisfaction for both parties. If you have any shopping-related issues, please feel free to contact us via email at we@kiikio.com.
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4.1
Great
371 reviews
Replied to 91% of negative reviews
Typically replies within 1 week
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Kiikio is a really good brand
Kiikio is a really good brand, shipping is a little long (bought stuff in Feb and still haven’t gotten everything, it’s may), but that’s my fault, customer service is really helpful, and are open to taking no matter what, will definitely use this brand in the future!
Thanks! :)
February 11, 2026
Unprompted review
Goated will buy again
April 22, 2026
Unprompted review
The company does not use a reliable…
The company does not use a reliable delivery service
The first "delivery attempt" was a complete lie. It said it was a successful delivery with a photo with a background that didn't match anything on my property so I have no idea where they put the parcel to take a photo of it
Contradicting this, a live chat agents said that it was left with a neighbor which couldn't have been true considering they actually sent it the next day themselves and another agent sent so now I look like an idiot going around all my neighbors houses telling them one of them must have it because the courier said so
This wouldn't have gotten resolved without me following it up myself, dread to think of all the orders lost because people didn't know to reach about about the awful delivery service
Complete shitshow all round from their delivery partner, I don't need that kind of stress in my life
April 23, 2026
Unprompted review
Reply from Kiikio
Dear Customer,
We are very sorry to hear about your experience and truly apologize for the inconvenience and frustration caused. We completely understand how upsetting this situation must have been, especially with the conflicting delivery information provided.
To help resolve this for you, we kindly ask that you contact our customer support team directly so we can review your case in detail and arrange appropriate compensation for you.
Best regards,
KIIKIO
Bad Quality
I like the style of their clothing but I bought two jackets and a pair of pants for the winter time which took a long time to ship which I kind of understand since it’s overseas shipping but, I expected the jackets to at the very least hold through the winter. The zippers broke off of both the fleece lined vintage work jacket and the faux fur lined coat. I had a lot of trouble even keeping the zippers on track. The fleece lined vintage work jacket has terrible stitching and has torn multiple times, the pockets and a big tear under the arm which I had to repair myself. The pants were the only thing that has held up so far.
January 1, 2026
Unprompted review
Reply from Kiikio
Dear Customer,
We are very sorry to hear about your experience with the items you received, and we truly apologize for the inconvenience caused.
Please don’t worry—we would like to assist you with this issue. Kindly contact our customer service team with your order details and photos of the affected items, and we will arrange an appropriate after-sales solution for you as soon as possible.
We appreciate your understanding and the opportunity to make this right for you.
Thank you for your support.
Best regards,
KIIKIO.
they stole designs off of personsoul…
they stole designs off of personsoul and if you reverse search their items you can clearly see that they arent a legitimate clothing brand
March 27, 2026
Unprompted review
Reply from Kiikio
Dear Customer,
We did not steal any designs. As an international clothing company, we not only create our own original designs but also collaborate with various designer brands. The brand you mentioned, PersonSoul, is one of our official partners. We are always committed to bringing great designs to a wider audience.
KIIKIO
Great Quality and Smooth Delivery
Great experience shopping with KIIKIO. The pieces look just like the photos and the fit is really nice. Delivery was smooth too.
March 19, 2026
Unprompted review
The clothes were pretty good quality
The clothes were pretty good quality, the designs are very nice. However they are prone to threading and I get loose threads after wearing them for a while.
March 26, 2026
Unprompted review
Nothing to say except the quality.
Nothing to say except the quality.
March 23, 2026
Unprompted review
Super cool design
Super cool design, love the vibe. Looks even better in real life
March 20, 2026
Unprompted review
dropshippers
i searched some of their clothing up on google and low and behold i see taobao and alibaba. not only do they show only a part of their clothing (for instance only writing 60%) but the prices are also extremely overpriced. for example the Vintage Zipper Faux Fur Hoodie. it is on alibaba only 60 euros for 30 pieces but on this website it is 72 dollars (around 70 euros). or the Graffiti Spiked Chunky Platform Sneakers which is on taobao only 7 dollars but here they are 153 dollars. do not buy from these people. they are unoriginal and try to rip you off.
March 20, 2026
Unprompted review
Reply from Kiikio
Dear Customer,
Thank you for your message. We appreciate you comparing us to Alibaba—they are a massive international company and definitely a benchmark we aspire to.
However, we’d like to kindly clarify: the price you mentioned—60 euros for 30 jackets on Alibaba—doesn’t reflect the actual costs involved in producing and shipping clothing. Considering the product cost and expensive international shipping fees, such a price simply isn’t feasible. After all, Alibaba isn’t a charity, and a price of 2 euros per jacket simply doesn’t exist in today’s market.
Thank you again for your feedback.
KIIKIO
clothing quality are not bad, but return and exchange polices very bad
clothing quality are not bad, shoes quality is not worth of the price,Also Return and Exchange policy is bad. I needed to change a shoe size because its too big. They offer me to buy another pair with the factory's price of $59.99usd instead of return it. the original price was $79.99usd when i brought it. The solution they offer is stupid and not reasonable. Why would pay another $59.99 to get another pair, Which i would ended up paying $139.98 for a pair of right size shoe and a pair of wrong size shoe which i will not wear it.
Note: The return and refund policy is also poor, you will require to pay the shipping fee, which the cost will be high, also there a chances you will need to pay the custom fee as will. You dont know how much the custom fee will be until they receive the item. They will take the fee off your refund total. You will ended up only get back less than half of your refund money.
I will not buy here again due to the poor return and exchange policies.
March 10, 2026
Unprompted review
Reply from Kiikio
Dear Customer,
Hello! We are truly sorry to hear that your shopping experience did not meet your expectations, and we sincerely apologize for any inconvenience this may have caused. At the same time, we genuinely appreciate your recognition and love for our clothing—your support means a lot to us.
Please allow us to clarify the situation. According to our return policy, if the return is due to an issue on our end (such as incorrect item shipped or product quality problems), we will cover the associated return or exchange costs. However, returns resulting from personal preferences (such as disliking the style) or size selection errors fall outside the scope of this policy.
That said, we truly want to help find a solution that works for you. Regarding the sizing issue you’ve experienced, we’d like to propose the following: you may repurchase the correct size at a very affordable price, and consider reselling the original item through a secondhand platform (such as a local marketplace). This approach can help minimize your loss while resolving the sizing concern.
Due to the high costs and complex procedures involved in international shipping, we are currently unable to offer unconditional free returns and exchanges for all customers. We fully understand that this may cause inconvenience, and we are continuously working to improve our service processes. Our ultimate goal is to ensure that every customer enjoys a pleasant shopping experience with us.
Once again, we sincerely apologize for the inconvenience caused.
Thank you for your understanding.
KIIKIO
Great pieces
Great pieces, mainly loved the quality and silhouettes of the pieces, the delivery was smooth and quick aswell.
March 9, 2026
Unprompted review
No originalty
This shop have no originality, and steel the design brand, like person soul.
The funniest is the text in the back side "unisxe persn osul" and its uglier than the original 😂
I see some jacket look like arntreal and more.
Make money on othe brand design is really disgusting
March 8, 2026
Unprompted review
Reply from Kiikio
Hi there, thanks for reaching out. KIIKIO is a brand built on originality and creativity. We work with various suppliers and designers to bring fresh styles to our customers. If there's any confusion regarding specific designs, we'd be happy to look into it more.
Overall
Overall, Kiikio delivers a great balance between quality, comfort, and design. It’s a brand I would definitely recommend to anyone looking for reliable and stylish clothing. 👕✨
September 9, 2025
Unprompted review
Great service and fast shipping
March 3, 2026
Unprompted review
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