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Rated 2 out of 5 stars

KillPing causing disconnects for FF:XIV I've tried the free trials for about 5 different game tunneling vpn services. They all reduced the ping by about the same, the only real differences were pri... See more

Rated 2 out of 5 stars

I tried out the service, I didn’t have any luck with it because I received worse ping, I couldn’t access my steam games either and kept getting errors.. I send them a message telling them my situation... See more

Rated 1 out of 5 stars

Do not buy. It made my ping worse in game. Zero response to several emails and they are unreachable or unavailable via any other method. Totally unacceptable and do not fall for the 15 day money b... See more

Rated 1 out of 5 stars

Absolutely no customer service. They are never online on their chat system. They claim to have a 15-day money back guarantee, but they never ever respond to any request. It's been 24 days since my... See more

Company details

  1. Events & Entertainment

Information provided by various external sources

Kill Ping is an online gaming application which reduces high ping and packet loss eliminating lag. Kill Ping is a fix for LoL lag, WoW lag, Dota 2 lag, CS:GO lag, Overwatch lag, Battleborn lag and Doom 4 lag etc.


Contact info

1.5

Bad

TrustScore 1.5 out of 5

202 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 4 out of 5 stars

Great Shop

Great deals on the store
The goodies are cool and fun
Shipping is pretty fast from H-K to France (about 1week and 3 days)
And the customer service is perfect!

ArmA

June 19, 2017
Unprompted review
Kill Ping logo

Reply from Kill Ping

Hey Arma,

Thank you so much for writing a review :)

I am very glad to know that you are satisfied with our service and would love to work again on future orders with you.

Best regards,
Mateen Khan

Rated 1 out of 5 stars

Had just bad experience on different …

Had just bad experience on different games (WoW, WoT for example) and was unable to connect at all on World of Warcraft from Italy. Can't endorse at all, sorry :(

June 18, 2017
Unprompted review
Kill Ping logo

Reply from Kill Ping

Hey Dario,

Thank you so much for writing a review :)

I will request you to please contact at care@killping.com and you will be responded immediately.

Best,

Mateen Khan
Team Kill Ping

Rated 5 out of 5 stars

Would you recommend KillPing? The answer is yes.

I've used Killing some time in Guild Wars 2 and had a huge reduction and stability in ping. I recently tested with Black Desert Online SA with my friends and unfortunately I have not had as much success as GW2. Only I had problems, already for my friends the ping improved perfectly. So I decided to ask for my refund, after explaining everything that was happening and trying to solve it, I received my refund without a problem.
As much as it did not work for me with Black Desert SA, I recommend everyone who tests KillPing with their games.

June 10, 2017
Unprompted review
Kill Ping logo

Reply from Kill Ping

Hey Raphael,

Thank you for writing a detailed review about our service :)

I am so happy to know that you are satisfied with our service. We are also trying very hard to improve our services for every game and game region and for that we are constantly adding more highly optimized servers too.

We would love to see you again in future :)

Best regards,

Mateen Khan
Customer Success
Team Kill Ping Online Store

Rated 5 out of 5 stars

best app for lowering ping in games

best app for lowering ping in games. it lowers my ping alot and i recommend it to every one to use ever if you have a decent internet.

June 9, 2017
Unprompted review
Kill Ping logo

Reply from Kill Ping

Hey Khateer,

Thank you for providing your valuable feedback.

I am so happy to know that you are satisfied with our services. Will definitely love to have you again :)

Best regards,
Mateen Khan

Rated 5 out of 5 stars

Great service

Great service, great support, and an easy to use program. Helped with latency issues and disconnects greatly!

June 9, 2017
Unprompted review
Kill Ping logo

Reply from Kill Ping

Hey Joshua,

Thank you for taking time to write a review.

I am so glad to know that you are happy and satisfied with our services. We look forward to have you again :)

Your's sincerely,
Mateen Khan

Rated 5 out of 5 stars

it is the best ping killer my ping went …

it is the best ping killer my ping went 150 from 550 ...it is the best program I hve ever used try the free trail man u will know it its the best

June 8, 2017
Unprompted review
Kill Ping logo

Reply from Kill Ping

Hello,

Thank you for taking the time to write a review.

I am so glad to know that you are satisfied with our service. We will be very glad to have you again :)

Best regards,
Mateen Khan

Rated 4 out of 5 stars

Good enough

A little bit slow bud good product

June 7, 2017
Unprompted review
Kill Ping logo

Reply from Kill Ping

Hey Gio,

Thank you for writing a review :)

I am happy to know that you are satisfied with our services. We will love to have you again on our store :)

Best regards,
Mateen Khan

Rated 5 out of 5 stars

my deepest love goes to mattie a guy …

my deepest love goes to mattie a guy who helped me when i had shipping issues and other things that were a problem kill ping is a helpful place both shop and ping reduceing however i notice some people crying it doesnt work at all games if you had the time to Read what games they support i think you would have a better time instead of wrting a bad revivew to them anyways check this place out its awesome they got alot of cool game things in the store :D

May 31, 2017
Unprompted review
Kill Ping logo

Reply from Kill Ping

Hey Demislayer,

Thank you so much for writing a detailed review about Kill Ping :)

I am so happy to know that you are satisfied with our services. We would love to work with you on future orders.

Best regards,
Mateen Khan

Rated 5 out of 5 stars

This is like the best game for those …

This is like the best game for those that lag. Their dedicated server and technical support cannot be beaten

My lag since using this game has dropped significantly

If you need to fix your lag, this is money well spent :)

May 29, 2017
Unprompted review
Kill Ping logo

Reply from Kill Ping

Hey Kevin,

Thank you so much for writing a review :)

Glad to know that you are satisfied with our services. We look forward to have you again.

Best regards,
Mateen Khan

Rated 1 out of 5 stars

Kill ping doesn't work in blade and …

Kill ping doesn't work in blade and soul NA anymore after they put that tap-windows thing in their software and I made a ticket saying the problem that I have, and every time that I reply specifically saying the problem with screenshots they just keep spamming me with this,

Hello!

Thank you for contacting Team Kill Ping.

Please share with me if you are still facing any issue with Kill Ping and your game? Is Kill Ping working perfectly for you?

Feel free to state any query that comes to your mind. I am always there to assist you.

Regards,
Arshad Hussain
Team Kill Ping.

and I tried replying again and guess what I got that same reply again so I gave up.

May 27, 2017
Unprompted review
Kill Ping logo

Reply from Kill Ping

Hey Rusty,

Thank you for writing a review :)

I will request you to please contact at care@killping.com and you will be responded instantly.

Best,

Mateen Khan
Team Kill Ping

Rated 1 out of 5 stars

Pay sub for 2 year and try it out and …

Pay sub for 2 year and try it out and didn't work ask for refund rite away but they keep saying please share on dashboard and wouldn't refund my money they are a scam

May 26, 2017
Unprompted review
Kill Ping logo

Reply from Kill Ping

Hey Tran,

Thank you for taking the time to write a review.

I will request you to drop us an email at care@killping.com and you will be responded immediately.

Many Thanks

Mateen Khan
Team Kill Ping

Rated 5 out of 5 stars

Great customer service by Mateen

5/5 Customer Service
I ordered a Hacked Pachimari from Kill Ping about two weeks ago as a birthday present. Straight away, on the page, they tell you the product should arrive 15-45 business days. I received mine 10 days after placing the order. The product quality isn't the best but I bought it for the incredibly cute concept. The best part about my whole experience with Kill Ping was Mateen. Not only did he help me update my shipping and billing address, he kept me updated on my order and tried his best to help me receive the pachimari before my friend's birthday. Thank you, thank you, thank you again - you're amazing and cheers!

May 26, 2017
Unprompted review
Kill Ping logo

Reply from Kill Ping

Hey Jessie,

Thank you for providing your valuable feedback :)

Glad to know that you enjoyed your experience with our online store. We look forward to have you again.


Many Thanks

Mateen Khan
Team Kill Ping

Rated 4 out of 5 stars

Good support; delivery takes a bit of time though

I ordered the world of warcraft ring and it was just as it was shown in the pictures. There was, however, a slight delay with the local delivery. But there was prompt reply from the support. I have ordered some new stuff. Let's see how it goes this time.

May 25, 2017
Unprompted review
Kill Ping logo

Reply from Kill Ping

Hey Shahir,

Happy to hear that you are satisfied with our services, looking forward to have you again :)

Many thanks,
Mateen Khan

Rated 5 out of 5 stars

Thank you Mateen(Kill Ping Support)

Thank you Mateen(Kill Ping Support). !!

He had make all my transaction become easy also have a great and fast respond that I got from this man !!

Nice service !! Keep it up man!!

May 24, 2017
Unprompted review
Kill Ping logo

Reply from Kill Ping

Thank you for taking the time to write a review, glad that you had a good experience and we look forward to seeing you again!

Many Thanks
Team Kill Ping

Rated 3 out of 5 stars

They lie, its a fraud

They lie, its a fraud. Ad said few weeks trial period. I tried, wanted to delete it, they disagreed, 10 emails with screenshots explaining it does not work for me. Still refusing refund, explainnig they want a sessions to check my PC and setting -are you mad? My connection i sperfect, you said 2 weeks trial and now they charged me for 2 years, I am not using it. So i gave up, now i decide to review whenever possible to warn others! Flaw.

After reply: no, I won't contact you, you had your chance, 3 open tickets at least, find me. Warning others is more important than $48.

After that again, they contacted found my old 2016 tickets, apologised and explained in a polite way offering a Steam code that was beyond the value, I decided to accept. It means either support got better or going public can solve things up. I upgraded my final review yet won't change initial frustration.

May 23, 2017
Unprompted review
Kill Ping logo

Reply from Kill Ping

Hey JFK,

I am so sorry to hear about your unfortunate experience. That was truly not our intention. We really appreciate your feedback, and hope you do give us a chance to make it right!

I will request you to drop us an email at care@killping.com and you will be responded immediately.

I do hope that you don't judge the entire company with this one experience. We strive to do just one thing.. Create value in other humans lives. Feel free to reach out to me directly if you ever have any question or comments, or if there is anything we can do to help remedy your experience.

Thanks again for your feedback.

Your's sincerely,
Mateen Khan

Rated 3 out of 5 stars

Your mileage may vary

Amending my review from before: To my surprise, Killping did indeed honour their refund policy without messing around too much as I've seen others experience. I don't know if this is because I kicked up such a fuss since every

Regardless, I definitely do not want to deal with Killping again and would still recommend caution when considering their service. There really should be a trial for the service that's accessible from the main site instead of something you have to request privately. I was offered a 3-day trial after difficulty with paying for the service but it didn't even work. Customer service was extremely slow with wait times of more than 24 hours between responses, a far cry from "Tier 1 e-mail support". At the end of the day I didn't get proper support for the constant disconnects I would experience when using Killping with Overwatch. The software is poorly designed and slow and I consistently got a higher ping with Killping than without.

May 16, 2017
Unprompted review

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