I wrote a review a month ago as I had problems ordering the lunch bags and no communication and I was concerned that this was a scam. However once I received communication from the company they have b... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Updated - following the pre Christmas disaster the company reached out with an apology, explanation and voucher. Ordered two bags, both arrived quickly and very nice and quality made. Thank you for... See more
Company replied
I’ve got a fair few (some might say too many) bags from kind bag - the weekender, medium backpack, cross body in different colours and a few medium and small reusable ones - oh and a lunch bag!... See more
My partner ordered me a bag in November 2024 for a birthday present and I have used it every day for my commute to work. Unfortunately a couple of the handles failed due to the stitch work and a hole... See more
Company replied
Company details
Written by the company
Our mission: to bring colour to everyday life! The pursuit of sustainability, female empowerment, and the creation of a colourful world is at the heart of Kind Bag's ethos today. With vibrant bags made from 100% recycled plastic bottles, perfected to serve you in your everyday life, we make products that do good and look good! Kind Bag is a women-owned and run company, based in London, UK. Our products are carefully designed by our London team, aiming to encourage slow fashion by championing high-quality and timeless, colourful designs that can revolutionise your everyday wardrobe.
Contact info
11-13 Benwell Road, N7 7BL, London, United Kingdom
- hello@kindbag.co
- www.kindbag.co
4.1
Great
159 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 93% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love my Tote Bag!
I've heard of Kind Bag for a while and finally decided to buy one of their tote bags - I LOVE it! I have the Purple Stripes and Retro Flowers on the radar as my next purchases. The best for me is the inner pocket that most tote bags don't have, super handy for keys and bits and bobs.
November 20, 2023
Unprompted review
Reply from Kindbag
Thanks for your great review! We're so glad our tote bags are coming in handy and we hope you get to add the Purple Stripes and Retro Flowers to your collection!
Great forward thinking young company
Great forward thinking young company. Love my bag, use it daily!
November 1, 2023
Unprompted review
Reply from Kindbag
Thank you for you excellent review! We are so happy you're enjoying your bag!
I love these bags
I love these bags, practical and stylish. I take mine everywhere.
November 15, 2023
Unprompted review
Reply from Kindbag
Thanks for your great review! We are thrilled that you are finding so many uses for your Kind Bag!
Could not be happier with my Kind Bag
Could not be happier with my Kind Bag. What a great company and great product I purchased one for myself and then as gifts and I am chuffed. Great service so will be looking to get more for Christmas.
November 13, 2023
Unprompted review
Reply from Kindbag
Thanks for your lovely review. We hope all the people receiving a Kind Bag this Christmas enjoy them! We can't think of a better little gift!
I use my Kind Bag at least once a day
I use my Kind Bag at least once a day! So sturdy and spacious and I love how many designs they have to choose from, perfect for Christmas presents
November 2, 2023
Unprompted review
Reply from Kindbag
Thanks for the great review! We're so happy that your enjoying your Kind Bag!
Poor Quality
Bought a Kind Bag on the 14th April 2023 for £71, from a shop in Scotland, while on holiday. Here we are on the 8th July and the bag is falling to bits. It has never been packed full, I don't use it every day. The stitching has given way on the shoulder strap I had paid £15 for it I would say you get what you pay for, but £71 is not cheap and not the sort of money I can afford to throw away for 3 months of intermittent use. Based on my experience I would not recommend this brand.
Thank you for offering to replace the bag. Unfortunately threw it away 5 months ago after I posted my review
July 8, 2023
Unprompted review
Reply from Kindbag
Hi Catherine, We are so sorry to hear that your bag has broken in a short span of time as this is not the quality we expect from our bags. All our backpacks have a 2 year warranty, so if you pop an email over to hello@kindbag.co we would love to arrange a replacement for you.
The computer says YES, but the human says NO! 🤨
My last review for Kind Bag was five stars, but unfortunately this review they only get one.
Kind Bag is very big on customer service, social and environmental consciousness. Peace, love and unity and all that stuff. Don’t forget their namesake KIND!
Penny pinching isn’t a trait I would think they’d be practicing.
I made an order of three bags. Initially it was just for one. Then I thought I’d get one for my mum. So now we are at two. Then A.I told be if I spend £8 more, I’d get free shipping. May as well then. A few pounds more on the shipping, made sense just to get another bag. I found a bag for £9, so free shipping here we come. The A.I. happily congratulated me on getting free shipping. High fives all around!
When I got to the checkout, the shipping fee was still on my bill. I contacted the customer services through the chat box, as I didn’t know the amount one had to spend to get free shipping, to check and A.I was saying I’d achieved it. I was was happy to have a human response, because they’ll be able to sort out my shipping fee still showing up on my bill, right? Wrong!
I explained the situation, sent screen shots as requested, of A.I. stating my shipping was free. The customer service agent simply said free shipping is from £25 amount. My bill was 24 pounds and 75 pence! I thought the agent would simply honour the A.I.’s decision, because even a robot can see a few pence short is silly….but no!
Here is where A.I. actually triumphs over a human with common sense. I didn’t think I’d see the day. The agent said I need to take of the 20% Earth Day discount to get free shipping and off she trott thinking she had resolved the situation. Huh? Sounds very backwards to me. I said I don’t want to do that, or buy an entire other bag to be way over £25 to get free shipping, so I’ll cancel my order. The agent said she was sorry to hear that and that was it. That doesn’t sound very kind to me.
So folks, for the sake of 25p if my math is correct Kind Bag lost a £24.75 sale (and a customer) in a climate where sales for items like designer carrier bags are not abundant. It’s not smart financially and it’s not smart customer relations.
I shopped with Kind Bag, because their bags are lovely and they sound like a company with good ethics that I share and ran by women too. Love to support female businesses, but the reality, on this occasion at least, has not been of their presented standards.
If the A.I. had not told me my shipping was free, I wouldn’t be bothered. It told me to spend an extra amount to get free shipping. The human, who is suppose to have some sense, should have honoured the A.l. Especially for the sake of 25p!
Suffice to say, I don’t like tightness in anybody, including companies. I wouldn’t want to support a company that would want to be that tight.
April 21, 2023
Unprompted review
Reply from Kindbag
We are really sorry to hear of your negative experience shopping with us and we hope that you know that we are always looking to improve this going forward. Sadly, in this case it looks like the issue was one the customer service agent wouldn't have been able to resolve. The way the website is set up would have meant that we are unable to change the requirements for free delivery for one order and as such being just 25p under would mean that the system cannot process the order with free shipping.
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