King & Allen Reviews 

581
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 34 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their expertise, helpfulness, and friendly approach, making the entire process enjoyable and effortless. Many people highlight the exceptional quality, perfect fit, and stunning craftsmanship of the final products, often exceeding their expectations. Reviewers appreciate the personalized guidance and care received, especially for those new to bespoke tailoring or with specific needs, making a potentially daunting process feel comfortable and enjoyable. This dedication ensures customers receive a product that perfectly matches their vision and needs, leading to strong recommendations for the company's service and craftsmanship.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, knowledge, and... See more

Product

Reviewers highlight positive aspects of the product, with many expressing delight and satisfaction with their... See more

Service

People report positive experiences with service, often highlighting the professional and personal approach.... See more

Quality

Customers had positive experiences with quality, with many reviewers expressing delight and satisfaction with... See more

User experience

Clients share positive opinions on user experience, with many describing the entire process as fantastic,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Massive thanks to David and the team. I've tried all sorts things to find something professional that fits my personal style and my body type but have never been satisfied. David listened to everyth... See more

Company replied

Rated 5 out of 5 stars

I can't recommend King & Allen highly enough. My suit was fully bespoke, and I was expertly guided through the myriad of options every step of the way. Their attention to detail was impeccable, en... See more

Company replied

Rated 5 out of 5 stars

Huge thank you to all the team at King and Allen, and especially David. He patiently led me through the suit design process, supporting me through all the decisions and sharing his expert advice. I am... See more

Company replied

Rated 5 out of 5 stars

David H was an absolute delight to work with - attentive, thoughtful and great fun. The suits came out fantastic. He was happy to give a steer where needed - much appreciated as a suit newbie - but al... See more

Company replied


Company details

  1. Custom Tailor
  2. Men's Clothing Store
  3. Men's Tailor
  4. Tailor
  5. Wedding Service
  6. Women's Clothing Store

Written by the company

Established in 2003, King & Allen offer expertly fitted, individually tailored suits combined with a professional but friendly approach to service – at a price that is affordable to all.

Excellent Fit, Guaranteed

Tailors You Can Trust

Our fit guarantee ensures that you do not take your suit away until both client and tailor are entirely satisfied with the look and feel of each garment.

Contact info

4.9

Excellent

TrustScore 5 out of 5

581 reviews

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4.9

All reviews

(581)

28 reviews in the last 12 months

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Rated 5 out of 5 stars

King and Allen, fantastic experience

From start to finish King and Allen have been attentive to our needs and talked us through the process in detail, explaining every step of the way.

The suits myself and my wife chose make us feel amazing. Help us both ooze confidence and style.

The materials made are just sublime and tailoring was ensured around both our requirements.

Extremely inclusive Taylors.

May 16, 2024
Unprompted review
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Reply from King & Allen

Hi CHë, thank you so much for your review and letting us know about your fantastic experience with us. We hope to see you again soon.

Rated 5 out of 5 stars

Exactly What Is Promised

It’s very hard to write a review about King & Allen that doesn’t just repeat all of the other very positive reviews that can be seen below. I have to say that they deserve all of that praise.

I have just received two wonderful suits from them. I had one ordered from them a few years back and the experience was good enough for me to return to them to order a further two suits. My first fitting was at their Surbiton office where Cat (who had fitted my first one in the past) and I discussed what I was looking for, I chose the materials, made a few personal requests for detail and was measured up.

My second fitting was in their Liverpool Street office, again with the peripatetic Cat. To be honest, the fit was near perfect and very few adjustments were required before the third visit, where I was able to walk out the proud owner of two very fine suits.

I could not recommend the company more highly. They deliver exactly what they promise and do so in a hugely professional and yet personable way.

April 22, 2024
Unprompted review
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Reply from King & Allen

Hi Maz, thank you for your review. We are glad that you had a great experience with us and hope to see again soon.

Rated 5 out of 5 stars

The perfect suit buying experience

We had our bespoke wedding suits made with King & Allen and cannot rate the quality, service and the entire process more highly. The entire team (Joe, Lauryn, Karl and Daniel) have been fantastic throughout. From initial consultation, choosing the fabric and fittings we've loved every minute and have been incredibly well supported by the team at King & Allen Knutsford. As a gay couple it was important for us to have complementary suits without wearing the same and the team have been brilliant in guiding us through the process. The team were genuinely excited to help us through the process and loved seeing the final suits as much as we did.

February 1, 2024
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Reply from King & Allen

Hi Matt, thank you so much for your positive feedback! We appreciate your kind words and are so glad you had a great experience with us.

Rated 5 out of 5 stars

Wedding Suit

Excellent service from initial enquiry to final product. I dealt with Karl throughout who was extremely knowledgeable and personable which made the process more enjoyable. I opted for a made to measure navy suit for my wedding this coming March and started the process last March. I’m delighted with the final product and would highly recommend visiting the Knutsford branch and King & Allen as a whole.

January 20, 2024
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Reply from King & Allen

Hi Clark, thank you very much for your review. We hope to have you back soon.

Rated 5 out of 5 stars

Exceptional Tailoring Service for Wheelchair Users

As a wheelchair user for over two years, I faced the challenge of finding suits that fit comfortably while seated. My journey led me to discover King and Allen, a tailor specialising in creating suits for people like me. Remarkably, their experts offered the convenience of visiting me at my workplace for measurements.

In September 2023, Joe Goad and his assistant provided an in-depth consultation to choose the perfect cloth and design details. I selected a smart, dark grey pinstripe fabric with a vibrant orange lining. The baste fitting followed in October, and by mid-December, I had my suit – a testament to their prompt and efficient service.

King and Allen's work was nothing short of exceptional. They accommodated my unique requirements with expertise, incorporating a drawstring in the trouser waist, buttons for braces, longer trouser legs to suit my seated posture, and a shorter jacket back for comfort in my wheelchair.

Their professionalism and ability to deliver stunning results on time, and at a reassuring price, make King and Allen an outstanding choice. Highly recommended for their specialised tailoring and understanding of the needs of wheelchair users.

January 18, 2024
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Reply from King & Allen

Hi Simon, thank you for taking the time to give us such a great review. We can't wait to serve you again in the future!

Rated 5 out of 5 stars

King and Allen Full Bespoke

Over the last 16 months I have ordered from King and Allen, a 3 piece Dinner Suit, 2 Jackets and 2 pairs of Trousers, all Fully Bespoke; I have a further order with them at the moment. I am extremely pleased with the fit of all of the garments; any minor alterations required at the final fitting have always been dealt with quickly and to my full satisfaction. I have always found them very pleasant to deal with and am proud to wear all of the garments.

January 19, 2024
Unprompted review
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Reply from King & Allen

Hi Heather, thank you so much for your 5 star review! We are happy that you enjoyed your experience with us.

Rated 5 out of 5 stars

Excellent experience

George Orwell said - The prime necessities for success in life are money, athleticism, tailor made clothes and a charming smile. King & Allen have my clothes exquisitely covered. I trust them. They are wonderful at interpreting my requirements. All my commissions have been perfect.

January 17, 2024
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Reply from King & Allen

Hi Philip, thank you so much for your review. We are thrilled that you were satisfied with our services.

Rated 1 out of 5 stars

Disappointing experience for wheelchair user

My partner is a manual wheelchair user and we were initially excited to attend a consultation in November 2023. King & Allen has a page on its website dedicated to adaptive tailoring showcasing that their tailors made Ade Adepitan's wedding suit.
However, we were disappointed. Ultimately we have had an excellent experience with a different tailoring business which we felt had a better attitude towards disability and inclusion.

Here is a summary of the issues we experienced:

1) Access: Initially we were told that the Knutsford branch was not accessible and were asked whether we could travel to London from Liverpool for the initial consultation. I enquired whether reasonable adjustments could be offered and requested photos of the problems in the Knutsford branch, as access is not stated to be an issue on the website. Photos were never received, but an email assured me that in fact a ramp was available, and that other wheelchair users had attended the Knutsford store. However, when we arrived, the consultants did not seem to have been trained to use the ramp properly. The ramp angle was steep and felt precarious to my partner, and did not stretch out into the pavement so I still needed to lift my partner's chair up the initial step. I assisted with laying and adjusting the ramp both on the way in and out of the store. The changing area (not shown to us during the consultation) apparently also has a step and needs a ramp.

2) Communication/ inclusivity training needed: We noticed that the consultant who took the lead mainly addressed me (I am non-disabled), even though we made it very clear it was my partner’s consultation. I felt the need to move seats to try and ensure the attention was focused more on my partner.

3) Lack of adaptive tailoring portfolio: We were told that the fully bespoke option was necessary for adaptations such as an 'action shoulder' for full shoulder movement (FYI the less expensive made-to-measure is more suitable to vary length or size only). However, no examples of King & Allen's adaptative tailoring were available to view at the consultation. It is understandable that the clients themselves might not want to be photographed. But a photo book of just the suits on dress forms would have been enough to show adaptations made, or a even a sketch portfolio of previous adapted suit designs with reviews from wheelchair users explaining what features worked for their particular needs. No thought was put into the fact that non-disabled customers are shown numerous examples in store of the design options available to them but there is nothing like this offered to reassure wheelchair users of King & Allen's abilities. We were subsequently referred to the website, which we were previously aware of anyway, essentially rendering the consultation pointless.

4) Other consultation options are limited: My partner asked a question about home visits for people with restricted mobility as he was felt it would be very difficult for a powered wheelchair user to have entered the store. We were told that the van used for the pop-up shop in Birmingham is going to be scrapped soon, and there are no plans to introduce any other services to allow engagement with people with restricted mobility. (NB this may no longer be the case but please clarify with the business as it is not addressed on the website at present).

5) Conflicting information from the website: We were aware of timescales from the website (9-12 weeks for bespoke suit), however we were also told there might be as many as 6 consultations needed depending on the alterations required and that the business was busy from now until July, so there was little possibility of completing a suit sooner. I do wonder whether other potential clients are told this on a regular basis, as certainly the website suggests something different. We would not have booked a consultation had we known about this lengthy timescale.

We approached King & Allen and although they were receptive to feedback, I have not seen any relevant changes to the website to date.

Edit 19.01.2024 - Shortly after my review I noted some changes on the website. Jake Allen, the Director of King & Allen, has emailed me today regarding this review, addressing various points and asking for my review to be taken down or amended. I am considering my response.

November 25, 2023
Unprompted review
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Reply from King & Allen

Dear Indunee

We are grateful to receive your feedback and are sorry to hear your experience wasn't as expected.

I am conscious that your review focuses exclusively on the negative aspects of your initial visit and is going to unfairly put off other wheelchair users from visiting us. Whilst I recognise your comments are valid, I would hope that we offer a considered service that is received positively by our clients, who are wheelchair users.

Access
You made an initial enquiry about access to our Knutsford store and were told that this store was not wheelchair accessible. What you were not told is that we had been using a ramp to access this location for some time but it was declared not fit for purpose as it was too steep. We then received a reply to say that you would like to see if you could overcome any issues in regards to accessibility. In this respect it seems unfair to complain about the unsuitability of the ramp we did provide, given your initial willingness to overcome this known problem.

I can also confirm that the tailoring consultant you saw was fully trained in the use of the ramp but this was his first time doing so with a client. As such, he may have seemed hesitant, but did have the training to competently set it up.

Following your review we have made the details for accessing this venue much clearer on our website. I apologise that we did not send you images of the store and we have since made sure our team are more aware about the needs of images when it comes to accessibility.

Inclusivity
As a service-led company we are well aware that it would be disrespectful to not address a wheelchair user directly. You highlighted that it was yourself who asked all of the questions and dominated the conversation. As such, your consultant directed his replies to you. Nevertheless, we have since addressed our training in this regard to make sure that we reply and make eye contact in a respectful way no matter who is leading the conversation.

Lack of adaptive tailoring portfolio
Unfortunately we do not currently have the material available to show, for which I apologise. We will now be asking for testimonials and photos from our clients who are wheelchair users and making this available for display in store. We just had a positive 5 star review from a current client who is a wheelchair user.

Home visits
As a company we see most of our clients in our stores. However, if any of our clients requests a home visit, then we try our best to facilitate this, for which a charge applies. I can reassure you that whether or not we have access to a van will not change our policy of facilitating home visits when possible. We will also be making sure this service is clearly outlined on our website in the near future.

Lead times
I think there may have been a misunderstanding. The lead times are 9-12 weeks (6-week express service available). The 6 ‘fittings’ you mention could have been taken from the total number of visits your consultant outlined you may make. For example, you may have required 2 initial consultations, which would have added an additional visit. If your partner then opted for our fully bespoke construction, he would have had a baste fitting, 2 fittings on the finished suit and then return to try on a final time/collect. This totals 6 visits but would only occur if 2 initial consultations are required and also the maximum number of fittings. Hypothetically, if a client places their order on the first visit, chooses our made-to-measure service and has a final fitting, then this is 3 visits.
Please see the below links for how we have updated our website copy:
https://kingandallen.co.uk/store-locations/knutsford/
https://kingandallen.co.uk/suits/adaptive-tailoring/

I hope that the above helps give reason to the challenges you listed. We strive to give every client a great experience and we do hope you and your partner will reconsider using us in the future.

Kind regards

Jake Allen

Rated 1 out of 5 stars

Over a year for an expensive, useless cut and fit

If you consider this tailor, don't do it. You are in for high prices, long waiting times, and a poor cut and fit.

I ordered my suit in November 2022 and received it in December 2023. Ordering from the EU, I had to pay several hundreds of Euros import fee, so I ended up with roughly 2000€ for the suit, plus the costs to travel to London twice throughout the process.

I had a concrete idea for the waistcoat and provided an image, but the waistcoat I received does not look like in the image in the least. Without a fit, it hangs on me like a sack. The angles were so off it looks like a wall of fabric. On top, they included some sort of strap to close the waistcoat which dangles down.

As for the trousers, I had discussed something in between a skirt and trousers. After a few rounds of designs exchanged we decided for trousers with a skirt overlay. When I came for the "last fit", the trousers were way too wide to look proper, so I requested them to be fit. I also asked for an adjustment of the skirt overlay which similarly to the waistcoat looked like a wall of fabric. The trousers I received were not fitted, the angle of the skirt overlay not adjusted, and again they had those kind of straps that would dangle down in an unelegant way.

I won't pay for another two trips to London to get it fitted as the fit would still not make the cut any better. The suit is useless as it is and I'll have to throw it away.

My advice to you:
1. If you want a suit with a normal design, get one off the shelf and let it fit by a tailor. You'll get better results for less money.
2. If you want a custom design, don't do it with this tailor. They don't listen to what you want and their own ideas don't result in anything proper.

December 29, 2023
Unprompted review
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Reply from King & Allen

Dear Carolin

I am very sorry that we were not able to make you the garments you wished for. Whilst we do not have a client of the name Caroline L, I believe there is enough detail for me to locate your order.

You commissioned us to make a waistcoat and trousers in a very unique design. We had a consultation with you to discuss this and drew up a custom design from this discussion. You then had two baste fittings for the garments. These are fittings at the halfway point when they were not fully constructed. During these fittings we got further feedback on the specific cut and style you wanted. In normal circumstances we would have seen you in the finished garments for further fittings, especially with a design as unique as yours. As you don’t live in the UK we sent you the garments as you requested without a final fitting.

I am very sorry the fit and style are not to your liking. We believe we followed the design brief and what was agreed at the mid way fittings. At the last fitting you requested the waistcoat to not be as shaped as it was but it now looks like you would like it fitted. The straps you mention on the waistcoat are also in the design brief and present in the example image you showed to us originally. I am sorry if there has been a misunderstanding for any of the style or fit details but we would like to resolve this to your satisfaction.

The time it took us to complete your garments was significantly outside our usual lead times which I do apologise for. We have made several changes at our end to ensure that in the future, even when we have a request for a couture garment like yours, we do not delay in the sign off of the design and construction of the baste fitting.

We have reached out to you privately to attempt to resolve these issues but you have declined our offer. We are very willing to work on your garments until you are entirely satisfied. This ‘fit guarantee’ is a cornerstone of the service we offer all our clients. We wouldn't want you to be left with anything you are not happy with so please do reach out to us if you decide you are able to attend a final fitting.


Kind regards


Jake Allen

Rated 5 out of 5 stars

Brilliant service and choice,

Brilliant service and choice,
Cat really looked after me start to finish

December 5, 2023
Unprompted review
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Reply from King & Allen

Hi Doug, thank you for your review. We hope to serve you again soon.

Rated 5 out of 5 stars

Brilliant

My husband used the Surbiton branch to order a bespoke suit for our daughter’s wedding
From the outset Stephanie was absolutely brilliant
Nothing was too much trouble & she was so calm & professional despite the fact that it was all a bit last minute!
Cannot recommend her highly enough
K&A is very lucky to gave such a great ambassador for the brand!

October 6, 2023
Unprompted review
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Reply from King & Allen

Hi Teresa, thank you so much for your feedback. We are happy to hear that you had a great experience with us.

Rated 5 out of 5 stars

Beautifully executed prom suit for trans teen.

Harmony made a made-to-measure suit for our teen's Prom. The suit fit perfectly the first time and they looked fantastic.

April 30, 2023
Unprompted review
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Reply from King & Allen

Hi Gail, thank you for taking the time to give us your feedback. We hope to see you again soon.

Rated 5 out of 5 stars

Wonderful wedding suit

I had my wedding suit made by King & Allen and it was a great experience. As a woman, trying to find a suit off the rack that fit well and fit my style was always going to be a challenge – and going down the road a made to measure suit from King & Allen instead was the best decision I made.
I had a few ideas in my head of what I wanted, and Joe really brought it to life. He was patient and went out of his way to show me examples of different styles and how the cloth looked in different lights. I had never had a suit made before but Joe made me feel at ease throughout the whole process and every detail was covered off.
The suit turned out fantastic, and I loved it so much that I immediately contacted King & Allen to have another pair of trousers and waistcoat made for my sister’s wedding later this year. Joe was once again fantastic and this time I was able to go through the process remotely, saving me a trip to London.
If you are considering having a suit made, King & Allen are an exceptional choice.
I know I am already looking for a reason to order another!

July 3, 2023
Rated 5 out of 5 stars

A first class company highly recommended.

A first class company. Knowledgeable and friendly staff offering a very personal service . Constructive advice and good communication throughout the process . I couldn’t recommend them highly enough . The suit they made for me was the most comfortable outfit I have ever worn - it was for my daughter’s wedding and was very much complimented . Thank you!

August 2, 2023
Unprompted review
Rated 5 out of 5 stars

Ordered 6 made to measure shirts.

Ordered 6 made to measure shirts.
Took a little longer than anticipated but they kept me updated. When the shirts arrived they were fantastic and I absolutely love them.
Thinking about some trousers now.

May 19, 2023
Unprompted review
Rated 5 out of 5 stars

Very Professional and Great Customer service

Never had a suit made before and my Son was getting married so.. I decided to go the whole hog it had to be made to measure. Had no idea were to gowhat material or finishing touches I would want but I found King & Allen in Knutsford on good old Google. I made an appointment went in and had a chat with Karl, What an amazing experience from start to finish , Karl was so helpful from helping me choose the material to the finest details. He is lovely as are his Colleagues. I can't thank them enough for making me feel amazing for a very special day. I would Highly recommend King & Allen Thank you so much

April 15, 2023
Unprompted review
Rated 5 out of 5 stars

Top notch service

I have no hesitation in recommending King and Allen. Looking for a morning suit for myself as father of the bride, but not keen to simply hire ’any old one’, I could not have been more satisfied with the whole experience and with the quality of the bespoke suit. Karl is so helpful and knowledgeable and he was completely reliable throughout. I was not rushed nor pushed, just positively supported with the multitude of styles and options. The whole experience was brilliant from start to finish and King and Allen offered a wonderful service at a realistic price. Having previously never had suits other than ‘off the shelf’ from the major retailers, I would definitely do something similar again and Karl and King and Allen would certainly be my go to man and outlet!

April 29, 2023
Unprompted review
Rated 5 out of 5 stars

Just wow!

I cannot put into words how amazing my experience was with King and Allen Knutsford.
Nothing was too much trouble. Karl was patient, supportive and really listened to ensure he understood what it was I wanted.
I get married 3 weeks today and can't wait to wear my suit.

May 11, 2023
Rated 5 out of 5 stars

Wedding Suit

I'm very pleased with my wedding suit from King & Allen. Extra thanks to Cat for making it such an easy, pleasant experience!
This was my first custom-made suit so I didn't know what to expect but Cat kindly (and patiently!) talked me through all the options at my initial consultation. I wasn't immediately sure what to choose, but didn't feel pressured to make any decisions right away. Instead, Cat arranged a second consultation to finalise all the details and make sure I was happy with the design choices I'd made before work began on my suit. This reassured me I was in good hands with King & Allen and that they'd only want to make a suit I was fully happy with - they've certainly succeeded! Two fittings later, my suit is home and I can't wait to wear it on the big day!

April 28, 2023
Unprompted review

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