Kingdom Appliances Reviews 

Delivered promptly on inspection on my AEG induction hob, seems all good although not plugged in yet, I would recommend Kingdom

Recently moved house and needed an oven to match with the gas hob I already had. Kingdom Appliance has the exact oven I needed and for a great price. Honestly cannot see anything wrong with the oven and looks fantastic.
This is the second appliance I bought from them previously bought a dryer which I still have.
Great place for graded appliances.

Thought it was too good to be true until they came!

Bought three AEG microwave oven and warming drawer. Ex display with some marks that I'll never notice and with free delivery - absolute steal

The fridge is on the blink so I'll be back Kingdom Appliances

I purchased an AEG washer-dryer from Kingdom Appliances. What followed has been a long and frustrating ordeal:

The first machine leaked, and I then discovered it was only a washer, not the washer-dryer advertised.

The replacement was a washer-dryer, but not the high-spec model I had paid for — it was nearly half the price.

A third replacement matched the original specification but did not work at all.

After cancelling my order, I am still waiting for Kingdom Appliances to collect the faulty machine and issue a refund. No apology, no empathy, and no communication from management — despite repeated requests. The manager/owner is apparently “always out” and has never once made contact.

This experience has been stressful, time-consuming, and unresolved. It leaves me questioning: how does this company stay in business?

Everyone I spoke to in the sales and delivery team were so helpful and informative last week when I wanted to understand a bit about the condition of the unit. And was really impressed by the timely updates on when to expect delivery.

Then when the delivery gent Jamie came on Tuesday morning - he was honestly the best part of the whole experience. So gently spoken (thankfully at 6.50AM) and so helpful and just a pleasure to deal with. He just came across so kind and genuine, and really put a cherry on what has been a really great buying experience for me.

Well so far so good bought a graded Aeg single oven from this company, was a little worried as buying off line was a chance . But as it’s brand new but a scratch inside it doesn’t make any difference in the working of the oven . So you get a one year warranty which we understand at time of buying. Had a phone call for delivery day which was excellent, also the delivery driver rang and left his number the night before in case of any delays with traffic etc . He turned up as promised within the time scale. Very courteous and helpful carried to the front door . We did a check over the oven whilst driver waited. Excellent all round in my book . Thank you .

Bought a hob that turned out to be broken from the start. Trying to get a refund or even a fix is a nightmare – you're sent in endless loops until you either give up or end up in court. They know it's faulty, but their tactic is delay, deflect, and drain your patience.

If you try the "nice" route and claim it just doesn't fit, prepare to pay around £20 to return it — but not through them, oh no! If you use their collection service, expect to be charged a ridiculous £60. It's a trap either way.

Feels like you're dealing with your sketchy white van uncle’s side hustle. Do you really want to hand your money over to someone like that?

Didn’t think so.

Kingdom Appliances supplied a faulty appliance, with a fault arising a day after delivery. They attempted to fix it under the appliance warranty, but were unsuccessful.

I requested a refund under the Consumer Rights Act, as the washing machine was not of satisfactory quality. Kingdom Appliances refused repeatedly to provide a refund.

Becuse of this, I had no option but to take Kingdom Appliances to small claims court, where my claim was successful and I was awarded a full refund plus costs.

It was unacceptable for Kingdom Appliances to put me in this position. I would highly recommend shopping elsewhere for white goods.

I was so pleased to have chosen this excellent oven for my tenant's family!

This oven was exactly as described by the seller, so I was very happy with my purchase.

I was very impressed with seller's phone call before the delivery to find out some necessary information about the delivery next day.

This company's customer services are friendly and brilliant!

I certainly would like to buy more products from this company again in the future.

Thank you so much for your tremendous help!

Purchased an AEG cooker from them on eBay and was very pleased that they opted to send a one man van to come and drop it off for me as a curbside delivery wasn’t suitable. Took off the plastic sleeve over the top of it and seemed in good nick apart from a bit of damage in the oven compartment which i didn’t recognise in the description but the driver had travelled 3 hours to drop it off for me and I didn’t think at 8am with 30 seconds to look at it about the fact that it wasn’t the item I purchased and didn’t fully inspect it as I should’ve done before signing the slip that the pleasant delivery driver handed over. After he left I had a closer look and noticed that the catalytic cleaning layer was damaged and peeling and the enamel on the bottom was scratched right down to the metal which since it’s steel will rust especially in a cooker designed for steam baking. I checked my eBay listing and rang eBay to make sure I had an exact copy of the listing at the time of my purchase which was sent through to me by eBay. Kingdom appliances said they had updated the listing and that I was mistaken despite sending them proof to the contrary. They agreed to receive the cooker back but a) won’t replace it with another unit and b) will not sell me another appliance despite the fact that they are coming to pick up the unit they dropped off. I’m absolutely fine with cosmetic damage to the hob as was stated in the description and photos but absolutely not okay with peeling layers of catalytic material and bare metal in the oven. I spoke to the manager on the phone and he said I was wrong about the listing (happy to send you proof if you’re reading this straight from eBay customer support) and that he didn’t want any problems if the next unit arrived with issues. Steer clear of their website and eBay page would be my recommendation. Only good thing was the big effort by the delivery driver and the good price but not worth it for the stress, item not as advertised and the inability to get a replacement despite no longer having a cooker

Poor service, delay in product delivery

Absolutely no communications as promised for a faulty AEG integrated freezer.
Promised 2 days running by Adam that engineer would call back. Heard nothing.
Emails ignored.
Left with a freezer full of defrosted food and no freezer for Christmas.
This is a freezer delivered 2 weeks ago.
Be warned...don't buy from here.

I cannot fault kingdom appliances for their efforts to accommodate my delivery due to my awkward work schedule. They went out of there way to make sure it be delivered at a time to suite me. The oven I ordered game only in a plastic covering ( which I expected, due to the listing details) but was in pristine condition, 5*. I will definitely use again

I recently purchased an induction hob from Kingdom Appliances, and my experience has been nothing short of disappointing. Upon installing the hob, it was clear that this unit had been previously installed elsewhere – a fact that was never disclosed on the website. The hob still had black double-sided tape that wasn’t fully removed, white silicone residue on the sides that was extremely difficult to clean, and the isolation parts for the corners were missing. I had to use silicone to install the hob properly, which was not in accordance with the installation manual.

Despite reaching out to Kingdom Appliances over 10 days ago to address these issues, I have received absolutely no response. This complete lack of communication is unacceptable, especially considering the faulty and previously used product they sent me.

I expected much better from this company, both in terms of the product quality and customer service. I would not recommend purchasing from Kingdom Appliances based on this experience.

BUYER BEWARE!! We purchased an AEG oven that from day one was defective; eventually, it was replaced with another of the same model, which exhibited the same defect. At that point, Kingdom Appliances went silent on us. All in all, across two ovens, the appliance worked a total 4 times. This was through no fault of our own, but because Kingdom were selling a defective model. They should have refunded our money. Instead they completely ignored us. There is no excuse for such behaviour. WATCH OUT!! Do not be lured in by the discounts. You are much safer purchasing from a manufacturer or other standard retailer.
*****
I am updating my review to respond to the seller’s reply below:
- The seller refers to a “microwave”. Actually this was a dual function oven-and-microwave.
- The seller refers to replacement of the “microwave” (the dual function oven-and-microwave). I already noted that the appliance had (after a lengthy wait) been replaced. This was notwithstanding our request that, given the flaw, we receive a refund — out of concern that we might end up with, again, a faulty device. That is exactly what came to pass.

The replacement device was faulty, once again. We REPORTED THE FAILURE of the device, via MULTIPLE EMAILS AND ATTEMPTED PHONE CALLS. All of which went ignored. It is PATENTLY FALSE for the seller to now claim ignorance.

I repeat: I would advise all buyers to be EXTREMELY CAUTIOUS. After our experience, I would not trust this seller.

We were sold a faulty device; despite our request for a refund, we were instead given a ‘replacement’ faulty device; we were then ignored. This is not right.

Just a quick note to say how pleased I am with the service from Kingdom Appliances regarding the recent purchase of a cooker.
I ordered the cooker from their website and was updated at every step of the way by very helpful members of their team which in this day and age can be a rarity.
The item was delivered by a third party courier due to my location and the driver was very accommodating and delivered right to my front door.
All in all very pleased with my experience and would have no hesitation in recommending Kingdom Appliances.
Happy Customer
Ken

I had great experience. Received very informative information, communication was with very professional knowledgeable consultant - Adam. All was dealt nicely and received all items i was after even though i could not see in stock, but Adam made it happen!
All delivered with care by own vans and trained drivers. I could see full care was taken off appliences, all strapped inside van so nothing gets bumped or damaged on the way.
Very pleased with service and great value for money.

Thanks a lot lads!

Our items were delivered today and we are delighted with the service provided from order to delivery. We would like a special mention made for your delivery driver. What a helpful young man. He went the extra mile by driving the goods round to our garage in the next street and offloading them for us. That saved us so much time and we were very grateful. He is a great ambassador for your company. I have already forwarded your site to my family and friends as I am more than impressed with your service and prices

My appliance bought from Kingdom appliances developed a fault well outside of warranty. Local repairers were so unhelpful so I reached out to Kingdom. OMG I’m so pleased I did. A colleague called Zak went far outside my expectations to help me get my appliance working again. Fault diagnosis over the phone, part identified, dispatched immediately, advice regarding installation (easy) and up and running perfectly within a couple of days. 100% outstanding customer service, a company you can really trust and rely on and very nice people too. I 100 percent recommend this fantastic company who supply fabulous products and deliver 5 star after care for their customers.

Excellent blog showing how to change a freezer motor, couldn't have done it otherwise. Customer service had my new motor out to me in 24hours. Very impressed!