Kingdom Appliances Reviews 

119
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the exceptionally affordable prices and the fantastic quality of the various household appliances they purchased. Consumers also warmly mention the incredibly helpful delivery drivers who always communicate well beforehand, arrive punctually, and ensure that all orders arrive safely directly into the home. However, some reviewers were not happy with customer service and experienced occasional issues with incorrect items, unexpected delivery charges, or minor manufacturing defects. People additionally noted encountering communication hurdles and occasional general rudeness when trying to resolve these problems with the support team.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, expressing satisfaction with items arriving in... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting prompt arrivals and... See more

Price

Clients share positive opinions on price, frequently highlighting reasonable costs, great bargains, and... See more

Staff

Customers consistently report positive experiences with staff, praising the friendly, professional, and... See more

Quality

Customers consistently note positive experiences with quality, highlighting that appliances arrive in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant company to deal with. We got a graded oven at a brilliant price and the 'damage' is so minimal it's barely noticed. Perfect way of getting a quality product at a reasonable price. The del... See more

Company replied

Rated 5 out of 5 stars

Was in need of a washing machine as old one suddenly broke down. Headed down to kingdom appliances and they did not disappoint! Customer service was amazing,staff were friendly, professional and very... See more

Company replied

Rated 5 out of 5 stars

Superb buying experience! One question was asked regarding delivery which was answered efficiently and promptly. I was contacted a few days prior to delivery to agree the date, and the driver called m... See more

Company replied

Rated 5 out of 5 stars

Recently moved house and needed an oven to match with the gas hob I already had. Kingdom Appliance has the exact oven I needed and for a great price. Honestly cannot see anything wrong with the oven... See more


Company details

  1. Appliance Store

Written by the company

Kingdom Appliances have been trading since 1991 and have proudly established themselves as one of the UK's leading suppliers of discounted and 'graded' kitchen appliances. They specialise in the Electrolux group of brands which include AEG, Electrolux and Zanussi.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

119 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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4.5

All reviews

(119)

48 reviews in the last 12 months

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Rated 4 out of 5 stars

Great Customer Support

Had to leave a short review to praise Zak from Kingdom Appliance for his support services. Very good prices and Zak was always brilliant in helping and chasing up on our issues. Recommended ++

October 18, 2020
Unprompted review
Rated 1 out of 5 stars

Do not use this company.Appliance was…

Do not use this company.Appliance was equiped with many broken parts.Then they tell you "if any problems call 0121..."Thus keeping comunication off Ebay.Then they tell you that its under warranty.Then you call a company called Pacifica and they come out as many times as they need to on Full Day Appointments.So essentially youre buying something substandard and barely fit for purpose and it gets repaired gradually at manufacturer expense.Bit naughty really.Also..Dont buy into many of the 'reviews' on here with much the same writing style and grammar.🤔

October 8, 2020
Unprompted review
Kingdom Appliances logo

Reply from Kingdom Appliances

We are disappointed to read your review, as it does not accurately reflect either the product supplied or our after-sales process.

As with all appliances we sell, customers are provided with our direct contact details so that any issues can be resolved as quickly and efficiently as possible. Speaking with customers by telephone is a normal part of our customer service, and these communications are fully available to eBay should they ever be required. We have nothing to hide and always operate transparently.

In the unlikely event that a fault develops during the warranty period, the manufacturer's authorised service network is responsible for diagnosing and repairing the appliance in accordance with the manufacturer's warranty terms. This is standard practice throughout the appliance industry and ensures repairs are carried out by approved engineers using genuine parts.

We also reject the implication that our customer reviews are anything other than genuine. We do not write, influence, or fabricate customer feedback. Every review has been left voluntarily by a genuine customer following their experience with our business, and assumptions based on writing style or grammar are entirely unfounded.

We remain committed to supplying quality appliances, providing honest advice, and delivering comprehensive after-sales support.

Rated 5 out of 5 stars

Very clear instructions on how to fix…

Very clear instructions on how to fix our 15 month old kenwood freezer. Supplied the part we needed for a very small cost in my opinion too. Wouldn’t hesitate to recommend this company and have Infact wrote a rubbish review for kenwood and curry’s and let people know to come to kingdom appliances. Well done Guys, very happy customer 👍🏻

July 29, 2020
Unprompted review
Rated 5 out of 5 stars

Sometimes Things Go Wrong - They sorted it out!

Purchased a Zanussi fridge freezer from Kingdom Appliances. Great price and good communication on delivery. When delivered, discovered they had sent the wrong model. Rang them and they sorted it all out with minimum of fuss. Correct model was delivered and the other one went back. The delivery guys were great. Overall, I would recommend this company and their pricing was about £100 less than the competition.

February 25, 2020
Unprompted review
Rated 2 out of 5 stars

Customer service - what customer service!!!

I brought something that wasn’t suitable and tried to return it and was met with initially stone cold silence to my voicemails and emails and then by resistance to me returning said item. I wouldn’t use this company again.

February 18, 2020
Unprompted review
Rated 5 out of 5 stars

A great find with substantial savings

Why would you not use this company ? A couple of very minor dents or scratches in the rear casework that is hidden when placed in the kitchen units of an otherwise new appliance but coming with a substantial discount is a great deal. The descriptions and photographs describing any minor damage are accurate so you know exactly what you are getting. In addition they are very responsive and quick to answer questions and their delivery is fast with a driver who is very polite, helpful and arrives on time. I have over the last 3 months furnished my new kitchen with high spec AEG appliances nearly all bought from Kingdom and I can definitely recommend them to anyone else. They have a fairly rapid turnover of goods so if you keep an eye on the website and can be patient you will probably find the item you are after.

February 17, 2020
Unprompted review
Rated 1 out of 5 stars

Received a faulty hob & Very Poor Customer Service

Received a faulty hob, that I had to pay £180 to have connected. I now have to pay more to have it disconnected and a new one connected and Kingdom appliances are not interested and have told me that they do not know if it is a fault even though the manufacturer AEG when I have called them and explained the problem have told me its a fault with the appliance.

Such bad customer service. A refund or exchange is all they will offer, nothing towards the cost of the electrician coming back to do disconnection/reconnection and I am a single parent...where is the extra money supposed to come from.

Please don't buy from these guys, they are so bad. Could not even remember my initial call about the fault, had done nothing and did not call me back when the customer service agent said he would. Had lost my details when I called back.

Wow...so disappointed....such a lack of care

February 5, 2020
Unprompted review
Kingdom Appliances logo

Reply from Kingdom Appliances

Hello Ruth,

We have investigated your complaint and we can confirm the following.

After installing your hob, you found it working well with your cast iron pans but not with stainless-steel pans on some of the zones. You subsequently contacted us and we advised that the hob uses induction technology and will only work with induction compatible cookware.

In order to establish whether it was in fact your pans not being induction compatible or whether the appliance was faulty, we advised you contact the manufacturer repairers, as you were within warranty, to arrange for an engineer to inspect the hob and ascertain the issue.

You contacted the manufacturer and you were told by a sales rep that the item seemed to be faulty – you did not arrange a booking for an engineer.

We therefore asked you to arrange a visit by an engineer who would be qualified to make a proper assessment of the appliance. Unfortunately, you preferred to not to call the engineer and instead you demanded compensation to cover the costs of purchasing new pans. At this stage we offered you a full refund and you still maintained that you wanted compensation for new pans only.

It is with regret we could not resolve this issue in the way you preferred as we cannot simply offer compensation for an item that may be working perfectly without the appropriate assessment first.

Our offer still remains open to you and we ask you to contact our after-sales support if you still require either an exchange or refund despite not having an engineer visit.

Regards,
After-Sales

Rated 5 out of 5 stars

Highly Recommend - Fantastic service and a bargain !

We were looking for a replacement double oven and could not be happier than the service we received from Kingdom Appliances. I chatted online to Zak about the product, he even went to take some more photos for me and emailed them on! The following day I chatted online to his colleague who was equally helpful, I placed the order online through their secure payment process and promptly received a confirmation email. I received a call the same day with a delivery the following day, the driver then even called on the day to confirm the time he would be arriving, he was very helpful and unwrapped it so I could examine it. I am so happy with the service and love my new double oven, it did say minor scratches, there were a few on the casing but who cares you cant see that when its installed. The oven works perfectly and was over £150 cheaper than the high street & free delivery! So pleased with the Company, they are extremely helpful and professional, I will certainly use again and recommend to others. Thank you !

August 17, 2019
Unprompted review
Rated 5 out of 5 stars

Great to buy from

We bought a Zanussi washer dryer from these people. They were very professional and a joy to deal with. We would definately use them again.

July 28, 2019
Unprompted review
Rated 5 out of 5 stars

excellent service

excellent service. used google maps to find this place and walked in blind. could not fault the service from the staff and the product . would recommend.

February 6, 2019
Unprompted review
Rated 5 out of 5 stars

Purchased a Zanussi frestanding gas…

Purchased a Zanussi frestanding gas cooker as a replacement for one ordered from another company which didn't get delivered. What a difference in service, Kingdom appliances had my order on Sunday and it was delivered bright and early on Wednesday down the opposite end of the country. Delivery driver was excellent, polite and well mannered. Highly recommended and thank you

October 11, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Bought ovens and fridge-freezer for new kitchen. Kingdom Appliances made every effort arrange delivery at a time to fit in with my work schedule even though it meant a very early start for driver. Delivery arrived on time and driver was great to deal with. Very pleased with service received from start to finish. Would definitely buy from this company again.

September 25, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent company to deal with

Excellent company to deal with
Brought a graded dishwasher through there E bay site item delivery on time even through the driver had great difficulty getting to us due road closures .Fitted the dishwasher had a fault rang there after sales dept said they would replace as soon as possible new dishwasher arrive 2 days later as promised refitted and working fine Great company to deal with and saved my self some money with a graded product

July 12, 2018
Unprompted review
Rated 5 out of 5 stars

Delighted with product and customer service.

Went to warehouse as I live close by. Good range of stock and you choose the exact appliance you buy. Bought a graded new product, couldn't see the defect - no difference to new. Registered appliance with manufacturer - exactly the same guarantee as new. Will definitely use again.

April 11, 2018
Unprompted review
Rated 5 out of 5 stars

Can't rate highly enough

Excellent company bought a lovely ceramic hob freestanding cooker at the beginning of this month. Communication was excellent and went out of their way to get it delivered to me as quickly as possible and explained everything very well. I had been left without a cooker for several weeks due to a catalogue of errors by my council landlords. Eventually they gave me £250 for a new cooker which is exactly what my cooker from kingdom appliances cost me. I would definitely use kingdom appliances again and highly recommend them to anyone

December 29, 2017
Unprompted review
Rated 5 out of 5 stars

Go for it - these guys are great!

Was tentative about ordering from here, but needn't have been. Superbly packaged, delivery on time, good customer service. Brand new goods still in their wrapping with instructions, guarantees etc and superficial dents as described. Good reductions. Will use again.

December 1, 2017
Unprompted review
Rated 4 out of 5 stars

Purchased a Graded -Zanussi ZWi71201WA …

Purchased a Graded -Zanussi ZWi71201WA intergrated washing machine, delivered last Friday the19th May. Plumber came,Installed it wrong - left the carriage bolts in!! Told me the washing machine was faulty!! Spoke with a nice chap from Kingdom who explained what the issue was!! New plumber arrived this lunch time - Washer in & working,all good - Beware of Bad Plumbers!!!!! Thumbs-up to Kingdom appliances!!!!

May 21, 2017
Unprompted review

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