I had a complaint over a lease car being a week late in being collected. Although it took about two weeks to resolve, KINTO waived some charges that had been raised which was an appropriate outcome an... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having found our group pool car with a flat battery Siobhan Forshaw initially found me an alternate vehicle within minutes to keep my urgent journey on track She later sorted out an issue with th... See more
Company replied
We contacted today to make arrangements for the return of a vehicle at the end of contract. Beth Brine was super efficient and explained everything fully. Beth confirmed all by email and when I reca... See more
Company replied
I recently received support from Siobhan F at Kinto and the service was outstanding. She was friendly, efficient, and genuinely proactive throughout the whole process. What stood out most was her abi... See more
Company replied
Company details
Written by the company
We give everyone the freedom to move. From quick trips across the city, to fleets up and down the country, we’ve got you covered. Priding ourselves on a flexible and personal service, KINTO keeps lives and businesses moving, helping you focus on what’s really important. KINTO, your trusted mobility partner.
Contact info
1000 Lakeside North Harbour, Cosham, PO6 3EN, Portsmouth , United Kingdom
- 03332220966
- info@kinto-uk.com
- www.kinto-uk.com
4.4
Excellent
156 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I phoned through with an issue with my…Company car
I phoned through with an issue with my car and it was handled in a professional and courteous manner by Marc. Excellent service and response.
April 27, 2026
Unprompted review
Reply from KINTO Mobility U.K.
Hi Phil, thank you so much for your valuable review! We are so happy to read that you specifically loved Marc. We have shared your kind words with them directly. We truly appreciate your support and encouragement.
Great service
Great service, would deffo use again. Increased my mileage mid term and resolved an issue quickly and efficiently.
April 20, 2026
Unprompted review
Reply from KINTO Mobility U.K.
Hi Umar, thank you so much for taking the time to leave us such a positive review. We are thrilled to hear that you received excellent customer service during your experience with us. Your feedback is incredibly valuable and plays a crucial role in our commitment to continuously improving our services. We truly appreciate your support and encouragement. Once again, thank you for sharing your experience with us.
Great customer service
Based on my experience so far, I've found Kinto to be very good. In particular, Kerina has been an absolute credit to the company. She has been genuinely supportive, capable and professional in solving an unexpected problem. Thank you Kerina.
April 15, 2026
Unprompted review
Reply from KINTO Mobility U.K.
Hi Liz, thank you so much for taking the time to leave us such a positive review. We are thrilled to hear that you received excellent customer service during your experience with us, especially from Kerina. Your feedback is incredibly valuable and plays a crucial role in our commitment to continuously improving our services. We truly appreciate your support and encouragement. Once again, thank you for sharing your experience with us.
Very helpful on the phone
Very helpful on the phone, gave me all answers I needed and put me through to the correct company I needed. Was all in all a very smooth experience.
April 14, 2026
Unprompted review
Reply from KINTO Mobility U.K.
Hi Ian, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Excellent service
Excellent service. The car is great and delivered in great condition on time.
March 14, 2026
Unprompted review
Reply from KINTO Mobility U.K.
Hi Steven, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Reply from KINTO Mobility U.K.
Hi Colin, thank you so much for taking the time to leave us such a positive review. We are thrilled to hear that you received excellent customer service during your experience with us. Your feedback is incredibly valuable and plays a crucial role in our commitment to continuously improving our services. We truly appreciate your support and encouragement. Once again, thank you for sharing your experience with us.
Heather Reeves was fantastic to deal…
Heather Reeves was fantastic to deal with
April 7, 2026
Unprompted review
Reply from KINTO Mobility U.K.
Hi Ralph, thank you so much for your valuable review! We are so happy to read that you specifically loved Heather. We have shared your kind words with them directly. We truly appreciate your support and encouragement.
Customer service was very helpful
Service was great. Staff was helpful and followed up consistently to make sure my issue was resolved. Heather who took on my case was very supportive and got it resolved.
March 26, 2026
Unprompted review
Reply from KINTO Mobility U.K.
Hi David, thank you so much for your valuable review! We are so happy to read that you specifically loved Heather. We have shared your kind words with them directly. We truly appreciate your support and encouragement.
Excellent service from Siobhan Forshaw
Excellent service from Siobhan Forshaw. She was very patient with me and stayed on the call while guiding me through the website and how to choose various options.
Thanks Siobhan.
March 27, 2026
Unprompted review
Reply from KINTO Mobility U.K.
Hi Shaun, thank you so much for your valuable review! We are so happy to read that you specifically loved Siobhan. We have shared your kind words with them directly. We truly appreciate your support and encouragement.
I had fantastic customer service from…
I had fantastic customer service from Kerina Patel of Kinto One today. She was patient, knowledgeable and sorted things out for me so quickly and efficiently. Thank you so much!
March 26, 2026
Unprompted review
Reply from KINTO Mobility U.K.
Hi Denise, thank you so much for your valuable review! We are so happy to read that you specifically loved Kerina. We have shared your kind words with them directly. We truly appreciate your support and encouragement.
Spoke to Beth today.
Spoke to Beth today.. She was extremely helpful and polite and took ownership of the concern and took every step to resolve.. It was such a pleasant experience to actually speak to an agent who cared about customer's concern and took time to find the answer to the query. Bravo to Beth and the team.
March 24, 2026
Unprompted review
Reply from KINTO Mobility U.K.
Hi Anupam, thank you so much for your valuable review! We are so happy to read that you specifically loved Beth. We have shared your kind words with them directly. We truly appreciate your support and encouragement.
Great customer support
I recently received support from Heather R in relation to an end of contract charge which she was able to sort out for me - very helpful, efficient and professional.
March 19, 2026
Unprompted review
Reply from KINTO Mobility U.K.
Hi Andrea, thank you so much for your valuable review! We are so happy to read that you specifically loved Heather. We have shared your kind words with them directly. We truly appreciate your support and encouragement.
Beware, this company has hidden charges
I have leased a Toyota RAV4 for over 20 years. When it changed to Kinto, initially it was fine with good, friendly and efficient service, but in the last few years, the service has become less friendly and efficient. But the final straw came when they sent a large bill for a few scratches at the end of contract - this car was in a much better condition than the last leased vehicle that I returned and I got a zero bill for that one. Sneakily, they waited until I had filled out the feedback form ( a better review than this one) before sending the bill. Beware, this company is not what it was. My new lease car is not a Toyota.
March 24, 2026
Unprompted review
Reply from KINTO Mobility U.K.
Hi Graham, we are very sorry to hear you’ve had a negative experience. Your satisfaction is important to us, and we are committed to resolving your concerns as quickly as possible. If you require urgent support or would like to escalate your concern, please get in touch with our Customer Experience team at customer.experience@kinto-uk.com so that we can investigate and resolve your issue.
Happy & friendly staff
Had a great experience with the staff at Kinto. Happy, friendly and very helpful.
The cars are always clean and tidy.
March 23, 2026
Unprompted review
Reply from KINTO Mobility U.K.
Hi Diane, thank you so much for taking the time to leave us such a positive review. We are thrilled to hear that you received excellent customer service during your experience with us. Your feedback is incredibly valuable and plays a crucial role in our commitment to continuously improving our services. We truly appreciate your support and encouragement. Once again, thank you for sharing your experience with us.
From now on wheel spins ain't a problem 👌
Bussiness lease you would think having the maintenance plan in place covers you from all little general road mishaps! Not with kinto! Basically had a puncture took it straight to the garage after an hour waiting to get there decision/authorization to be told they only cover wear and tear.
I should of read the small print of the agreement!
Just be careful taking the maintenance plan with these, small company mentality and there is well more established companies out there where you will not have this problem.
March 20, 2026
Unprompted review
Reply from KINTO Mobility U.K.
Hi James, we are very sorry to hear you’ve had a negative experience. Your satisfaction is important to us, and we are committed to resolving your concerns as quickly as possible. If you require urgent support or would like to escalate your concern, please get in touch with our Customer Experience team at customer.experience@kinto-uk.com so that we can investigate and resolve your issue.
Shevonne was lovely and really helpful…
Shevonne was lovely and really helpful in answering my questions. I don't usually gve reviews but wanted to make sure you got recognised for the feedback. Thank you!
March 19, 2026
Unprompted review
Reply from KINTO Mobility U.K.
Hi James, thank you so much for your valuable review! We are so happy to read that you specifically loved Siobhan. We have shared your kind words with them directly. We truly appreciate your support and encouragement.
I have phoned Kinto a few times about…
I have phoned Kinto a few times about my current lease. On every occassion that I have spoken with a member of the team they have been very friendly, informative and more than helpful. I would have no hesitation in recommending them to anyone who needs to lease a vehicle with them.
March 17, 2026
Unprompted review
Reply from KINTO Mobility U.K.
Hi John, thank you for taking the time to leave us a positive review. We are pleased to hear you received excellent customer service. We are committed to providing excellent customer service at every touch point, and your feedback is invaluable in guiding our continuous improvement efforts. Your support is greatly appreciated.
Thank you once again for sharing your experience.
Superb service
We've been leasing a car and the financial bit was done by Kinto. They're really efficient. Everything went like clockwork. If I had to mention someone, that would be Heather. She helped with the handover when the lease came to an end. She was amazing. Thank you!
March 18, 2026
Unprompted review
Reply from KINTO Mobility U.K.
Hi B77, thank you so much for your valuable review! We are so happy to read that you specifically loved Heather. We have shared your kind words with them directly. We truly appreciate your support and encouragement.
Truly a first class service
What an absolute pleasure my experience with the Kinto customer service representative proved to be. Beth was so, so helpful, friendly, knowledgeable whilst being professional and very understanding of my query and requests. I rang a number of times and on each occasion Beth made me feel a valued customer it was a delight to receive such a quality service Congratulations to Kinto and your wonderful staff for such an excellent service.
March 18, 2026
Unprompted review
Reply from KINTO Mobility U.K.
Hi Yvonne, thank you so much for your valuable review! We are so happy to read that you specifically loved Beth. We have shared your kind words with them directly. We truly appreciate your support and encouragement.
Thank You Beth
Beth was so helpful in what was a stressful situation for me. 90 miles away from home with a puncture and Kwik Fit saying they couldn't do anything until the following day. Beth checked other fitters in the area and booked me in 2 miles away. Couldn't have asked for a friendlier, more efficient service. Many thanks Beth
March 18, 2026
Unprompted review
Reply from KINTO Mobility U.K.
Hi Jo, thank you so much for your valuable review! We are so happy to read that you specifically loved Beth. We have shared your kind words with them directly. We truly appreciate your support and encouragement.
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