KINTO Mobility U.K.  Reviews 

This is a personal review for Kerina Patel at Kinto. She went above and beyond when I was in the process of ending my lease and ensured everything went smoothly, sending the correct information ensuring she rang me when she said she would and making sure I was clear on the process.
She ensured I had a good experience which is what good customer service is all about.

I have to say that Beth at Kinto has been a pleasure to work with. She has been incredibly helpful, friendly and has always deal with my (numerous) queries. I couldn't be happier with the customer service and I am absolutely delighted with my new car. I can't recommend Kinto and indeed Beth highly enough.

Really helpful, quick and efficient service
Really friendly customer services and finance team!

fantastic customer service. Its always nice when you speak to a person who genuinely appears to enjoy their job and will go beyond expectations to help you with a problem. Well done Siobhan, hope i get you to help me in the future.

i was having the day from hell everything that could go wrong did. that was until Beth from Kinto picked up the phone and was a breath of fresh air. she listened to all the issues and relentlessly pursued the relevant parties until an appropriate resolution was achieved.
she really is a credit to your company and the level of customer service received was fist class. 10?10

Helen was very helpful and friendly with my call and answered all my questions.She emailed me quickly with the information I needed.thanks

Very Helpful Staff. Quick and efficient

Naomi from Kinto helped me when I requested help after issues with a tyre supplier. The supplier was contacted and the issue was resolved, ensuring I could get my van back on the road as soon as possible. Very pleased!

I have contract hired several vehicles over the years and Kinto are without doubt the most unreasonable, indeed sharp, company of them all. I would never hire using them again and my advise is the same to you.
I hired a commercial vehicle, Toyota Corolla Commercial and I checked the damage before return. There were a few scratches on the nearside, just through the lacquer, certainly not through to the metal and all less that the stipulated 50mm. There was one very small door ding. All within the guidelines yet they tried to charge me for all of them including a bulge in the rear bumper but it was delivered like that so had proof.
This vehicle had covered over 80,000, that is a lot of miles for a vehicle to cover with next to no damage and is a flaw in the industry BVRLA guidance which takes no account of the miles a vehicle completes. This is not to say Kinto cannot take the mileage into account but they choose not to and hide behind the BVRLA standards. My previous hire companied didn't and i have no problem when these were returned despite being in worse condition.
I need to point out that Kinto did removed all charges after I complained but ONLY because they failed to tell me I had the right to appeal, NOT because they were wrong with their damage assessment that was already too strict to an 80,000 mile vehicle in the first place. In fact in my last call with customer services the gentleman completely refused to concede their damage assessment was wrong. Attached are the pictures (see google review or the pics), you be the judge.
These are the conditions supplied by Kinto:
Dents:
Dents of 15mm or less in diameter are acceptable provided the base metal or material is not exposed or rusted.
Scratches:
Scratches or abrasions of 50mm or less are acceptable provided the base metal or material is not exposed or rusted.
The red lines on the dent picture I scales using autocad.
The scratches are through the lacquer only.
BE WARNED, DO NOT CONTRACT HIRE WITH KINTO!

Lara was outstanding from beginning to end. She took full responsibility for the issue and resolved it quickly and efficiently. Moreover, she was more than happy to take the time to answer any questions I had, which made the process even smoother. I truly appreciated her professionalism and friendly demeanour throughout.

Excellent customer service

I recently received support from Siobhan F at Kinto and the service was outstanding. She was friendly, efficient, and genuinely proactive throughout the whole process. What stood out most was her ability to quickly find solutions, nothing was too much trouble and she made everything feel straightforward and stress free.
Brilliant customer service. Thank you, Siobhan!

I have contacted Kinto regarding my existing car handing over and my request was promptly addressed and sorted out by Siobhan Forshaw. She has been very kind and supportive throughout.

Siobhan Forshaw absolutely outstanding customer service

Siobhan Forshaw was the agent dealing with my issue and was incredibly helpful and efficient. Not only did she take the time to listen properly to the problem I was having but offered a variety of solutions and allowed me the choice. Siobhan was very friendly and approachable and made the whole process easier going above and beyond to get a resolution

Beth @ Kinto dealt with my query very professionally and helped guide to a speedy resolution. Thanks Beth a credit to Kinto.

Beth H who took my call today went above and beyond - She is an asset to the company.
She is efficient and a delight to talk with. Very thorough and got all my issues sorted in one go with no hassle - This is exactly how I want my experience to go.
The garage I requested wasn't coming up on her system but I was addiment that I wanted that one - she handled it with a empathetic understanding, she took action by making a call to the garage and got i booked - I was extremely happy & grateful.

Beth recently supported me with a company car query, and she resolved everything quickly and effortlessly. She was lovely to deal with-friendly, professional, and exactly the kind of person you hope to speak to in customer service.

I contacted the fines department regarding a fine I received on my lease car that I had already paid for. I must admit I was a bit rude at first out of frustration, but Abbey was patient, professional, and incredibly helpful. She calmly talked me through everything I needed to do and helped me get my money refunded from the issuers. I really appreciated her support and understanding—excellent customer service.

Siobhan was very friendly and helpful.