I read the reviews for this company sadly after I had ordered from them.The general consensus from trust pilot was that the firm was OK but sadly the individual reviews showed a severe lack of custo... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Can't fault the service, very quick delivery but unfortunately the items we ordered didn't fit so had to be returned. Why only 3 stars then? The web site does state that refunds can take up to 14 da... See more
Company replied
Decent website with a good choice, very fast delivery too. Unforntuantly my initial return didn’t get refunded so I had to call to ask them to get it sorted, the call cost me over £14 to contact them... See more
Company replied
Poor customer service. No order status update, worse was never told when order had been dispatched or expected delivery date. It did arrive more information would have been nice.
Company replied
Company details
Written by the company
We feel your passion and aim to provide you with everything you need to follow the beautiful game. Kitbag is the home for football online - Your club's colours run through our veins. When you think football, think Kitbag - we've got you sorted. A globally-renowned football specialist and authority in our field, www.kitbag.com is home to a huge amount of official replica kit for English Premier League giants Arsenal, Chelsea, Everton, Liverpool, Manchester City, Manchester United, Tottenham Hotspur and others. We are happy to offer a huge range of player and custom printing, so whether you're a fan of Sergio Agüero, Philippe Coutinho, Cristiano Ronaldo, Eden Hazard, Harry Kane, Lionel Messi, Wayne Rooney, Alexis Sánchez or Neymar JR, Kitbag Online Store UK can help you show your player passion like never before. Our website is managed by Fanatics (International) Ltd. As the global leader in licensed sports merchandise, Fanatics delivers to over 180 countries, runs stores in over 12 languages and supports multi-lingual call centres incorporating 11 languages. Fanatics extended the reach of its licensed sports merchandise business by acquiring UK-based international sports e-commerce company, Kitbag Online Store UK on February 2nd 2016. It now supports and compliments Fanatics’ successful U.S. operation by focusing on partnerships with the biggest sporting teams and organisations around the world. Operating from its base in the UK’s sporting stronghold of Manchester, the international business provides online, retail and end-to-end event solutions for nearly 30 partners across various sports. Fanatics has relationships with globally recognised English Premier League, La Liga, Bundesliga, Ligue 1 and SPL football clubs, along with representation across all major US Sports Leagues, Golf, Rugby, F1 and Tennis. Internationally, Fanatics also delivers specific global leadership in event, city centre and in-venue retail; providing expertise at leading soccer, rugby and golfing venues. Fulfilment and service infrastructure has also expanded internationally, leveraging the historic expertise of Kitbag Online Store UK in international markets and integrating with the marketing and technology solutions traditionally used by Fanatics across its sites and partners in the U.S. Kitbag Online Store UK at www.kitbag.com is operated under licence by Fanatics.
Contact info
Touchet Hall Road, M24 2FL, Middleton, United Kingdom
- +44 (0) 345 408 4345
- customer.services@kitbag.com
- www.kitbag.com
3.5
Average
8K reviews
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Delivery as promised
Delivery as promised, and a product as good as expected at a reasonable price.... what else can I write as a satisfied customer
May 30, 2025
Bag was good size and good quality
Bag was good size and good quality, the delivery was excellent
November 21, 2025
It was great and excellent as well
It was great and excellent as well, good delivery and it great as well, west ham tracksuit is perfect condition and comfortable as well and it looks excellent as well, no problem at all, it all great, thank you cheers.
November 26, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Be wary of calling
Decent website with a good choice, very fast delivery too. Unforntuantly my initial return didn’t get refunded so I had to call to ask them to get it sorted, the call cost me over £14 to contact them via mobile so be careful if you ring them, it’s very pricey! Was originally told they aren’t willing to refund that as it wasn’t charged by them but by my mobile company, they have since kindly decided to change their policy on this and have paid me the money it cost to call them to sort the refund as I wouldn’t have had to call them if the refund was done when they received the order. I am grateful for that, thank you
August 29, 2025
Reply from Kitbag
Hello Lorna, we truly appreciate your kind feedback and thank you for updating your review. It’s great to know that Shane was able to resolve the issue and enhance your experience. We’re grateful for your trust and ongoing support, and we look forward to delivering excellent service to you in the future. Feel free to reach out if you need any assistance. Best regards, Adrianna :)
They deliver the stuff i orderd it is…
They deliver the stuff i orderd it is just that simple.
October 1, 2025
Great customer service & competitive…
Great customer service & competitive prices, trustworthy & reliable!
November 10, 2025
Amazing Prices
Fantastic sports shop purchased a Chelsea 24/25 home shirt for my son at a fantastic price, website is is to navigate simple checkout and a great choice of payment options,my order arrived superfast and very well packaged highly recommended, very happy with the service I received thank you Kitbag for an excellent service
May 5, 2025
Great company for service and product
I have used Kitbag for the last 3 years to purchase football kits for two of my grandsons and also for presents for my son & son-in-law. Kitbag is my “go to” place for genuine products and reliable service. They are true to their word regarding refunds/exchanges and I have no hesitation in recommending them.
November 3, 2025
Very good buy!!
Order was easy. I got what was advertised, well packed and arrived on time indicated!!! And price was good too.
Well done!!!
November 26, 2025
Have no complaints...keep doing what…
Have no complaints...keep doing what your doing
November 26, 2025
Wonderful seller all around 🥰Evee…
Wonderful seller all around 🥰Evee Shee.Thank you so much 💋
November 26, 2025
I was thrilled and overcome with…
I was thrilled and overcome with emotion when they arrived. Great fit Great price. Such bargains. This is definitely the best place to shop
November 26, 2025
Absolutely the best company for getting…
Absolutely the best company for getting sports wear that is different from what you can buy from other outlets, they give you a date of delivery and each time I've ordered items been delivered bang on time no having to wait about for it arriving, grate value for money would advise anybody wanting something a little different from the normal to use paddywear
November 7, 2025
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