Kitchen Worktops Online Reviews 636

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often exceeding expectations and looking fantastic once installed. The delivery service is frequently highlighted as excellent, with many people appreciating the speed, efficiency, and helpfulness of the delivery staff. The overall service, from initial inquiry to delivery, is described as faultless and easy to use, with good communication throughout the process. However, some customers occasionally experienced minor issues, such as a wrong product being delivered, which was promptly rectified, or slight damage to the worktop edges upon arrival, though this did not affect its intended use.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting efficient, professional,... See more

Product

Users describe positive interactions with product, with many reviewers expressing satisfaction with the... See more

Quality

Customers had positive experiences with quality, consistently praising the high quality of worktops and... See more

Service

Reviewers highlight positive aspects of service, with many customers expressing satisfaction and stating they... See more

Staff

Consumers find staff to be positive, consistently describing them as efficient, professional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

10* All round ! Decided to update the kitchen with just cupboard doors but the project got a bit bigger by updating the worktops too. Wasn't sure what to go for but as the new cupboard fronts were... See more

Rated 5 out of 5 stars

A really positive experience. Product quality is above expectation and the entire buying process was easy and straight forward. Delivery was quick and well within the time required for our project... See more

Rated 5 out of 5 stars

We needed to match worktop we already have and these guys had got it, together with upstands and wallboards. Received it all within a couple of days, all items good quality and perfect. Friendly ef... See more

Rated 5 out of 5 stars

A good price, easy to arrange a delivery day with good communication on the time. The guys were very helpful considering the worktops are heavy. Would use the company again.


Company details

  1. Kitchen Supply Store

Written by the company

kitchen worktops online is the UK;s No.1 kitchen worksurface online store supplying nationwide in a variety of styles, colours and materials.


Contact info

4.9

Excellent

TrustScore 5 out of 5

636 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Efficiently handled

Efficiently handled, advised of 2 hour delivery slot day before and driver rang 20 minutes before arrival to advise he was on his way.

September 21, 2023
Rated 5 out of 5 stars

Helpful and friendly

I called them 1st and very helpful and professional. Delivery was on time and very pleased with my worktops. Will definitely use them again very good quality.

September 11, 2023
Rated 5 out of 5 stars

Website easy to use and informative

Website easy to use and informative. The worktops arrived very quickly and well within the timeframe. They are good quality and arrived undamaged. the delivery team were extremely helpful and placed the tops safely in my garage. Highly recommended

September 7, 2023
Rated 3 out of 5 stars

Inappropriate packaging

The worktop is very nice and we are pleased, but it was wrapped in a thin plastic sheet, that got damaged while unloading. Please improve packaging.

September 6, 2023
Rated 5 out of 5 stars

Good communication

Good communication, kept informed of delivery date and when items arrived in time, they were exactly what I ordered. Would certainly buy again from them and would definitely recommend to family and friends.

August 6, 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look