Kitchen Worktops Online Reviews 636

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, finding them to be above expectation and in excellent condition upon arrival. The delivery service is frequently highlighted for its speed, efficiency, and the helpfulness of the staff, with many appreciating the prompt and careful handling of their orders. People also found the ordering process to be easy and straightforward, with good communication throughout. Though some customers occasionally experienced minor issues, such as a wrong product being delivered or slight damage to an item, these were often rectified immediately and without fuss.

What people talk about most

Delivery service

People report positive experiences with delivery service, frequently praising the efficiency,... See more

Product

Customers had positive experiences with product, frequently praising the high quality of worktops, with many... See more

Quality

Customers consistently note positive experiences with quality, frequently praising the high quality of... See more

Service

Reviewers mention positive feedback about service, with many expressing satisfaction and stating they would... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

10* All round ! Decided to update the kitchen with just cupboard doors but the project got a bit bigger by updating the worktops too. Wasn't sure what to go for but as the new cupboard fronts were... See more

Rated 5 out of 5 stars

A really positive experience. Product quality is above expectation and the entire buying process was easy and straight forward. Delivery was quick and well within the time required for our project... See more

Rated 5 out of 5 stars

We needed to match worktop we already have and these guys had got it, together with upstands and wallboards. Received it all within a couple of days, all items good quality and perfect. Friendly ef... See more

Rated 5 out of 5 stars

A good price, easy to arrange a delivery day with good communication on the time. The guys were very helpful considering the worktops are heavy. Would use the company again.


Company details

  1. Kitchen Supply Store

Written by the company

kitchen worktops online is the UK;s No.1 kitchen worksurface online store supplying nationwide in a variety of styles, colours and materials.


Contact info

4.9

Excellent

TrustScore 5 out of 5

636 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

People at Kitchen Worktops on line were…

People at Kitchen Worktops on line were very helpful and friendly. They answered the telephone promptly and rang back promptly. There was a slight hold up with the kitchen sink which was coming from the Manufacturer but they sorted this out quickly. I would buy from them again.

March 27, 2024
Rated 1 out of 5 stars

Spammed constantly for a review

Maybe ask for a review after the worktops have been delivered.
Not 3 days before.
The communication email regarding delivery could be better .
The time slot should be removed from the communication if you don’t intend to provide one .

March 9, 2024
Rated 5 out of 5 stars

Good quality, great choice and really reasonable prices!

Originally ordered worktops from B&Q but sent them back as they were poor quality. KWO much cheaper and also much better quality and choice. Offered free samples so could match them to our kitchen cabinets. order went through easily and delivery was fast. The delivery men were friendly and polite they brought them round the back of the house into the kitchen for us. Highly rate this company!

March 6, 2024
Rated 4 out of 5 stars

Good service all round

Good service all round
I rand prior to placing my order as I had a few queries, the gentlemen was very helpful and my questions answered
on the day of delivery there was a problem and I was contacted to advise of new timeline
They found my property without any problems as many deliveries always get lost, they manage to get worktops in without a hitch as difficult to access, very please

February 6, 2024
Rated 5 out of 5 stars

Simple & easy

Very easy site to navigate around, simple to see what you're ordering and to place an order. Delivery areas & cost explained in easy non gobbledygook language and a fast delivery service

February 8, 2024
Rated 5 out of 5 stars

Duropal Compact Laminate purchase-very efficient…

I had decided on a compact laminate worktop for my kitchen and my wife wanted to see samples of the different options. We also needed a run of 4m so that limited the choice but Duropal were amongst others available here. Andrew provided us with a clear explanation of the options and we exited the shop with a good idea of what we wanted. We placed the order the next day, confirmed and paid and 3 days later my builder took reciept of the items at the site. They are helpful, price competitive, efficient with the admin and delivered when they said they would. Cant ask for any more...very happy customer.

January 24, 2024
Rated 5 out of 5 stars

Just purchased a kitchen worktop

Just purchased a kitchen worktop
The price was extremely reasonable
The product itself looks very durable
The service was excellent
I would certainly recommend this company
Julie Andrews

February 1, 2024
Unprompted review
Rated 5 out of 5 stars

Needed an awkward sized worktop and…

Needed an awkward sized worktop and they had them in stock at a good price. Kept well informed when the order was placed and delivery almost immediately. Company delivers themselves (no 3rd parties), driver helpful in unloading into a place inside my property.
Very happy with the complete service.

January 19, 2024
Rated 5 out of 5 stars

Great quality product

This was a superb buying experience. A sample of
our chosen worktop was received really promptly.
I ordered the worktops on the Monday morning and having checked they were in stock they were expertly delivered on the following Wednesday!
Worktops now fitted and they are a great quality product. First class service all round and highly recommended. Thank you.

January 8, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look