Knight Knox Reviews 

269
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, efficient, and very helpful throughout the entire process. Many people highlighted the team's knowledge and support, ensuring a smooth transaction. The service provided is frequently described as excellent, with consumers noting the ease and professionalism from start to finish. Conversely, a small portion of people felt significant dissatisfaction, describing their experiences as terrible and expressing disappointment with the service provided.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, efficiency, and... See more

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction and highlighting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish very personal service, always available to answer any questions or concerns. Amazing speed at processing sale, as advertised the purchase would be done from start to finish i... See more

Company replied

Rated 5 out of 5 stars

My accountant introduced me to Knight Knox around 18 months ago. I bought a Specialist Supported Housing unit through them last February. Since then I have bewn paid on time every month. This has been... See more

Company replied

Rated 5 out of 5 stars

I am very pleased with my first purchases with KK and all the team of staff that I engaged with all the steps of the way. They were very professional, responsive and patient with me despite all my que... See more

Company replied

Rated 5 out of 5 stars

I'm very excited to get my recent property purchase completed today. It excellent service from Knight Knox International team, mainly Sarah Bourne for their support. They actively involved in sale, co... See more

Company replied


Company details

  1. Real Estate Consultant
  2. Apartment Building
  3. Investment Service

Written by the company

We are a proven property investment specialist with almost 20 years of experience, specialising in identifying and sourcing high-yield property investments for clients. We aim to help investors navigate the property investment market by providing expert advice and access to exclusive opportunities, ultimately aiming to deliver profitable returns and build wealth through property investments. Our track record speaks for itself. Operating in the buy-to-let industry since 2004, we have launched over 120 developments with a total value of over £1.2bn. Our extensive market knowledge, established relationships within the industry, and ability to identify emerging investment hotspots allow us to provide a trusted and reliable investment solution.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

269 reviews

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1-star

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Replied to 100% of negative reviews

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4.3

All reviews

(269)

43 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing Knight Knox team

I cannot speak highly enough of the exceptional services provided by Knight Knox as this is my fourth investment with them. From start to finish, their team displayed professionalism, dedication, and an unwavering commitment to ensuring that all my needs were met. Their expertise and knowledge in the real estate market made the entire process seamless and stress-free.

The communication was always prompt and transparent, and their support went above and beyond my expectations. I felt valued and well taken care of every step of the way. Whether it was answering my questions, providing insightful advice, or handling all the paperwork with ease, they truly excelled in every aspect.

Special thanks go to Janet McGovern she is a amazing consultant, also I want to thanks Suzanne Todd & Michelle Gemmell for making my journey in the property investment such a positive and memorable experience. I highly recommend their services to anyone in need of a reliable and trustworthy real estate agency."

October 10, 2024
Unprompted review
Knight Knox logo

Reply from Knight Knox

Dear Nezar,

Thank you so much for your review. It's wonderful to hear that you've had such a good experience with our office.

We've been working with you since 2017 to build your portfolio, which is a mix of Student, Residential and Assisted Living Properties.

We hope to continue working with you in the future.

Yours,

Knight Knox.

Rated 5 out of 5 stars

Smooth and easy sales transaction

Smooth and easy sales transaction. We were given plenty of up front sales information and then lead through the process by Kyle and the team

October 24, 2024
Unprompted review
Knight Knox logo

Reply from Knight Knox

Dear Cliff,

It has been a pleasure working with you your Assisted Living purchase with our office.

Your kind comments have been passed onto your Property Consultant Kyle Gore and your After Sales Consultant Michelle Gemmell.

Yours,

Knight Knox.

Rated 5 out of 5 stars

Every thing was perfect

Every thing was perfect

October 22, 2024
Unprompted review
Knight Knox logo

Reply from Knight Knox

Dear Tareq,

Thank you for taking the time to leave a review. It has been a pleasure working with you, and we hope to do so again in the future.

Yours.

Knight Knox.

Rated 1 out of 5 stars

Please don’t use them

Please don’t use them, they only care about filling their own pockets, they sold me a property that had been put on hold for sale since April 2023 but they sold it to me in December 2023 regardless. Now it’s all gone down the drain, the partners fell out with each other one side went to court got injunction and then sold everything and I as an investor lost out on £105000 and nobody is taking responsibility. I wouldn’t even give them a one star.

October 1, 2024
Unprompted review
Knight Knox logo

Reply from Knight Knox

Dear Iqbal,

We completely understand your anger and frustration at the current situation.

To give some context to anyone reading this review and our subsequent reply, Knight Knox was one of the sales agents on this project which was a site that had been up and running prior to us launching it to our investors.

The situation that has occurred is unprecedented and we are currently investigating the issue to try and determine a positive outcome for our clients.

Having traded now for 20 years, this situation is not one we could have anticipated that we would find ourselves in and we are incredibly sorry that any of our investors have been caught up in it.

Unfortunately, the current situation cannot be commented on directly at present as it is part of an ongoing legal process, but we will update all investors as soon as we have further information.

We are doing everything possible to resolve the situation for our clients. Please bear with us.

Yours,

Knight Knox.

Rated 1 out of 5 stars

Do not consider without having sought entirely independent financial advice

Unsurprisingly both my previous reviews on this company have been removed for "breaching Trustpilots guidelines". It seems they simply don't like negative reviews.
So to update, my first review which was about the purchase of an apartment with a double ground rent clause which the impact of was not explained to me by the "independent" solicitor. The apartment is currently undergoing repairs related to cladding issues (not their fault), but there is now an option to opt out of the double ground rent clause (at a cost). Will hopefully be getting shot of the apartment once the cladding repairs are complete. On the positive side however the apartment has been continuously let during the period I have owned it.
My second review with regards to an apartment I purchased off plan which didn't meet the long stop date. Good news, I was able to successfully get my deposit back plus interest and fees, but only after appointing my own litigation solicitor which I shouldn't have had to do as the contract clearly stated that the buyer has the right to terminate the contract if the developer fails to meet the long stop date. Just to reiterate the issue with the delayed reimbursement was with the developer and NOT Knight Knox

October 8, 2024
Unprompted review
Knight Knox logo

Reply from Knight Knox

Hi Don,

We cannot find a record for your purchase with our office based on your name. Trustpilot have asked you to provide further information so that we can investigate this further, but this wasn't supplied by you.

Negative reviews are not removed unless they breach guidelines, and checking our records we haven't had a review from you previously. As such we can only assume that you have left the reviews previously on the developers page.

We note your comments that the issues are not from Knight Knox, and for this reason we ask if you would remove this review and place it on the seller's page for their reference.

If not, please could you email info@knightknox.com with details of your purchase so we can look into this.

Yours,

Knight Knox.

Rated 1 out of 5 stars

I would not recommend them

Please take the time to read the 1 star reviews. You can see they all have a theme: when things go wrong they drop you like a hot potato and refuse any meaningful communication. Not answering client queries shows where their values lie. If senior managers have no courage in dealing with the difficult questions when the investments they promote horrifically collapse, as they recently have done, then they cannot be trusted with the easy questions either. I no longer trust them.

October 5, 2024
Unprompted review
Knight Knox logo

Reply from Knight Knox

Dear IE,

Trustpilot has reached out to you asking for more details as we are unable to locate any records for you with the name provided.

They haven’t had a response from you so unfortunately, we are unable to track any contact that you have had with our office.

We want to assure you, and anyone else reading this that we always look into a query when it has been received. This is the case irrespective of whether it has been addressed to our consultants or higher management.

Knight Kox has been in this industry for 20 years and if there is an issue with one of the ventures that our office has sold, we will always do our best to assist where we can.

If the enquiry relates to a seller, we may not always have the information to reply immediately. This is due to the fact that as a selling agent we are not involved in the management of the projects.

We value our relationship with our customers and we ask that you email info@knightknox.com if you wish to communicate with us directly.

Yours,

Knight Knox

Rated 1 out of 5 stars

Knight Knox’s promised a 'guaranteed'…


Knight Knox’s promised a 'guaranteed' 9% APR or more. However, once they secured their commission, their involvement and help is none.
I invested in a plot on a holiday development. It quickly became clear that the due diligence on this project was severely lacking. KnightKnox told me they were selling a 3 bedroom Lodge on the site. I have now found out I do not own the lodge as the developer has not paid for them, I do not even own the land. The land is under the company Apple Ltd. How KnightKnox can sell me a 'Lodge' which then turns out to be a farce as I don’t even own the Lodge. This must be illegal.

The company I purchased from is now under administration, with the administrators saying it is likely I will loose my whole investment - my life's savings gone in less than a year!

I was given a 'plot' and to my surprise when contacting the land registry, they have no record of any such plot under my name! It is all under the company's name...

Knight Knox's response has been disappointing. Rather than offering assistance, they’ve simply deflected. They have said "the seller has found themselves in a situation beyond their control". Ultimately KnightKnox have sold me a Lodge and land which I legally do not own. How is this legal? It now appears I am set to loose my life's savings. Do not trust them.

October 5, 2024
Unprompted review
Knight Knox logo

Reply from Knight Knox

Dear Yousif,

We completely understand your anger and frustration at the current situation. To give some context to anyone reading this review and our subsequent reply, Knight Knox was one of the sales agents on this project which was a site that had been up and running prior to us launching it to our investors. The situation that has occurred is unprecedented and we are currently investigating the issue to try and determine a positive outcome for our clients.

Having traded now for 20 years, this situation is not one we could have anticipated that we would find ourselves in and we are incredibly sorry that any of our investors have been caught up in it.

Unfortunately, the current situation cannot be commented on directly at present as it is part of an ongoing legal process, but we will update all investors as soon as we have further information.

We are doing everything possible to resolve the situation for our clients. Please bear with us.

Rated 5 out of 5 stars

Henry Oliver is in my opionion the best…

Henry Oliver is in my opionion the best sales person I’ve met exact with his info and can’t do enough to help to get the deal you want done highly recommend

August 8, 2024
Unprompted review
Knight Knox logo

Reply from Knight Knox

Dear Steven,

Thank you so much for your review. Your kind words have been passed onto your Property Consultant Henry Oliver.

Yours,

Knight Knox.

Rated 5 out of 5 stars

Property investment Royalty

Having lost my wife Barbara to cancer, I was looking to invest in buy to let property for a pension, I came across knight Knox , I started chatting to a chap called Adam , we arranged to meet up for a coffee, he brought along a colleague called Suzanne, they were both great , very professional but most of all very easy to talk to , over the next couple of months I purchased 3 properties, and Adam and Suzanne made it very easy and smooth, so anyone looking to invest , give knight Knox a ring , and chat to Adam or Suzanne there great . David

June 14, 2024
Unprompted review
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Reply from Knight Knox

Dear David,

Thank you so much for your kind review.

Both Adam and Suzanne have enjoyed working with you and it has been an absolute pleasure to assist you with building your Buy To Let portfolio.

Yours,

Knight Knox.

Rated 5 out of 5 stars

It was my first buy from Knight Knox …

It was my first buy from Knight Knox and, first purchase of social housing, since I had no experience in UK market and social housing details sales assistant was very patient and informative which I looked for.. Aftersales team is excellent too, they were always reachable and helpful during the paperwork stage.. No regret to deal with them, looking forward for the next deal. thank you..

June 7, 2024
Unprompted review
Knight Knox logo

Reply from Knight Knox

Dear Yelkenci,

Thank you so much for your kind review.

We are incredibly happy to hear that your first purchase in an Assisted Living development has been a good experience.

We look forward to working with you again.

Yours,

Knight Knox.

Rated 5 out of 5 stars

No issues in first 12 months

Was very wary at first as already dipped my toes into a similar investment like this which went badly wrong. Not Knight Knox. My experience with them has been great so far. The have delivered on my hands off investment, and rent income has been paid on the dot each month so far. I am 12 month since purchase and would use them again if funds allow another purchase.

August 1, 2024
Unprompted review
Knight Knox logo

Reply from Knight Knox

Dear Steve,

Thank you so much for your review.

You completed on a property in one of our Assisted Living sites a year ago and we're incredibly happy to hear that you; along with other landlords, are receiving your rent as scheduled.

We hope to have the opportunity to work with you again in the future.

Yours,

Knight Knox.

Rated 5 out of 5 stars

Excellent all round

Much made mine a first rate experience:
clarity of advice given,
style of communication with client,
swift and clear responses to emails and telephone enquiries at all times,
helpful prompts sent in a timely way.
Staff seemed to go out of their way to be courteous and helpful.

July 5, 2024
Unprompted review
Knight Knox logo

Reply from Knight Knox

Dear Sarah,

Thank you so much for you review. It really has been a pleasure working with you on your first investment with our office.

Your comments have been passed onto your Property Consultant Kyle Gore and your After Sales Consultant Michelle Gemmell.

Yours,

Knight Knox.

Rated 5 out of 5 stars

From sales to aftersales the experien

From sales to aftersales the experience was great. Janet, Naomi and Michelle from the Knight Knox team were amazing, helpful and kind. Very professional and answered any questions or concerns I had. Would recommend their services.

August 1, 2024
Unprompted review
Knight Knox logo

Reply from Knight Knox

Dear Akis,

Thank you so much for your review. We've been working with you since 2017 and we were overjoyed when you returned to Knight Knox earlier this year to expand your portfolio further.

We do hope to have the pleasure of working with you again in the future.

Yours,

Knight Knox.

Rated 4 out of 5 stars

The sales personnel was very helpful

The sales personnel was very helpful, although she was not able to advise on certain matters that the support team was able to do. Generally, I felt they could be more proactive in their approach rather than me doing the follow-up most of the time and also advising all matters beforehand. They should review the efficiency of their legal partner (Taylor Rose) that they recommend which is so inefficient.

June 1, 2024
Unprompted review
Knight Knox logo

Reply from Knight Knox

Dear Ri,

Thank you so much for taking the time to leave a review on your recent purchase with our office which completed in May.

Your comments have been passed onto your Property Consultant Chris Tomes and your After Sales Consultant Michelle Gemmell.

With regards to your experience with your solicitor Taylor Rose, we will follow up with them to establish if there is anything they can implement to make the process smoother.

Yours,

Knight Knox.

Rated 5 out of 5 stars

top quality service from start to…

top quality service from start to finish, i cannot fault on every step of the way. simply just brilliant !!!

July 30, 2024
Unprompted review
Knight Knox logo

Reply from Knight Knox

Dear Gavin,

Thank for your kind review. Your lovely comments have been passed onto your Property Consultant Alex Braim and your Property Consultant Michelle Gemmell.

Yours,

Knight Knox.

Rated 5 out of 5 stars

Wonderful experience

Wonderful experience

July 22, 2024
Unprompted review
Knight Knox logo

Reply from Knight Knox

Dear Elwasila,

Thank you so much for your review.

We hope to have the pleasure of working with you again in the future.

Yours,

Knight Knox.

Rated 5 out of 5 stars

Henry and the team from Knight Knox…

Henry and the team from Knight Knox were super from start to finish during my investment purchase.
Great communication and guidance.
Thanks
Samina

July 22, 2024
Unprompted review
Knight Knox logo

Reply from Knight Knox

Dear Samina,

Thank you so much for your review.

Your comments have been passed onto your Property Consultant Henry Oliver and your After Sales Consultant Michelle Gemmell.

Yours,

Knight Knox.

Rated 5 out of 5 stars

The team are great

The team are great, all questions answered and the process simple.

July 10, 2024
Unprompted review
Knight Knox logo

Reply from Knight Knox

Dear Chris,

Thank you so much for your review.

Your comments have been passed onto your Property Consultant Janet McGovern and your After Sales Consultant Michelle Gemmell.

You've been working with our office since 2014 and we were pleased when you returned to us last year to expand your portfolio further.

We hope to have the opportunity to work with you again in the future.

Yours,

Knight Knox.


Rated 5 out of 5 stars

Very prompt and helpful service

Very prompt and helpful service. All questions and concerns answered quickly. We have had nothing but a positive experience.

January 5, 2024
Unprompted review
Knight Knox logo

Reply from Knight Knox

Dear Peter,

Thank you so much for taking the time to leave a review.

We've been working with you since 2022 and we're glad to report that the last of your properties will be completing in the summer.

Yours,

Knight Knox.

Rated 5 out of 5 stars

Great experience

The whole process was well managed and we felt supported by the team at knight Knox they did all the chasing for us and it all happened super quick great experience

June 26, 2024
Unprompted review
Knight Knox logo

Reply from Knight Knox

Dear Louise,

Thank you for your lovely review. Your kind words have been passed onto your Property Consultant Olivia Berry and your After Sales Consultant Michelle Gemmell.

Yours,

Knight Knox.

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