Knight Knox Reviews 

269
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being professional, efficient, and very helpful throughout the entire process. Many people highlighted the team's knowledge and support, ensuring a smooth transaction. The service provided is frequently described as excellent, with consumers noting the ease and professionalism from start to finish. Conversely, a small portion of people felt significant dissatisfaction, describing their experiences as terrible and expressing disappointment with the service provided.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, efficiency, and... See more

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction and highlighting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From start to finish very personal service, always available to answer any questions or concerns. Amazing speed at processing sale, as advertised the purchase would be done from start to finish i... See more

Company replied

Rated 5 out of 5 stars

My accountant introduced me to Knight Knox around 18 months ago. I bought a Specialist Supported Housing unit through them last February. Since then I have bewn paid on time every month. This has been... See more

Company replied

Rated 5 out of 5 stars

I am very pleased with my first purchases with KK and all the team of staff that I engaged with all the steps of the way. They were very professional, responsive and patient with me despite all my que... See more

Company replied

Rated 5 out of 5 stars

I'm very excited to get my recent property purchase completed today. It excellent service from Knight Knox International team, mainly Sarah Bourne for their support. They actively involved in sale, co... See more

Company replied


Company details

  1. Real Estate Consultant
  2. Apartment Building
  3. Investment Service

Written by the company

We are a proven property investment specialist with almost 20 years of experience, specialising in identifying and sourcing high-yield property investments for clients. We aim to help investors navigate the property investment market by providing expert advice and access to exclusive opportunities, ultimately aiming to deliver profitable returns and build wealth through property investments. Our track record speaks for itself. Operating in the buy-to-let industry since 2004, we have launched over 120 developments with a total value of over £1.2bn. Our extensive market knowledge, established relationships within the industry, and ability to identify emerging investment hotspots allow us to provide a trusted and reliable investment solution.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

269 reviews

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1-star

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4.3

All reviews

(269)

43 reviews in the last 12 months

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Rated 5 out of 5 stars

I have found my dealings with knight knox professional and helpful

I have found my dealings with knight Knox, professional and timely. I would like to recommend their services due to the fact that they have been prompt in dealing with questions I had and always glad to help.

March 4, 2024
Unprompted review
Knight Knox logo

Reply from Knight Knox

Dear Maria,

Thank you so much for your kind review. Your lovely comments have been passed onto your Property Consultant Lewis Combe, your After Sales Consultant Michelle Gemmell and the rest of the team.

Yours,

Knight Knox.

Rated 4 out of 5 stars

Knight Knox has been a pleasure to work…

Knight Knox has been a pleasure to work with. From purchasing my 1st property, albeit it was delayed by a few years, once completed it was tenanted pretty quickly. The opportunity for the extra star would be communication between the lettings manager/POC. Emails sent to understand what costs are on my statement and not always a response back.

March 1, 2024
Unprompted review
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Reply from Knight Knox

Dear Rav,

Thank you so much for your review. You've been working with Knight Knox since 2016 and it has been a delight to assist you with your investments.

We note your comments in relation to your property in Media City. Unfortunately, with off-plan builds the anticipated completion dates can run over. Due to the location of the blocks at Media City construction has to finish on one tower before work can commence on another. Unfortunately, Brexit and Covid impacted the progress of a previous tower, which in turn had a knock on affect with the anticipated completion of your property.

We truly appreciate your patience whilst construction re-commenced and we are glad to hear that the apartment was tenanted quickly.

With regards to your Assisted Living property the letting agent is looking into installing a new database which will ensure the statements are automatically generated. This should give the lettings manager the opportunity to handle any queries in a swifter manner, as currently all statements are prepared manually.

Once again, thank you for your review. We do hope we have the chance to work with you again in the future.

Yours,

Knight Knox.

Rated 5 out of 5 stars

Knight Knox service is second to none

Knight Knox service is second to none. It has been an amazing experience for me throughout. The people I have dealt with are very professional and attentive. I will definitely recommend Knight Knox.

March 31, 2024
Unprompted review
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Reply from Knight Knox

Dear Imtiaz,

Thank you so much for your review.

We first started working with you in 2023, and we were incredibly pleased when you returned to Knight Knox earlier this year to extend your portfolio further.

It has been a pleasure working with you, and your kind words have been passed onto your Property Consultant Lewis Combe and your After Sales Consultant Michelle Gemmell.

Yours,

Knight Knox.

Rated 4 out of 5 stars

Good

Overall, happy with the service

November 1, 2023
Unprompted review
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Reply from Knight Knox

Dear Sirish,

Thank you so much for your review.

Your Property Consultant Chris Tomes and your After Sales Consultant Michelle Gemmell are pleased to hear that you were happy with the service that you received.

Yours,
Knight Knox.

Rated 5 out of 5 stars

Committment and professionalism

Knight Knox is all about professionalism transparency, expertise, and accountability in property investment. I really appreciate their commitment to doing things the right way.

June 1, 2023
Unprompted review
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Reply from Knight Knox

Dear Lanre,

Thank you for your kind review. Your comments have been passed on to your Property Consultant Rebecca Jackson and your After Sales Consultant Michelle Gemmell.

We've enjoyed working with you over the last ten years and we are happy that you are pleased with the service that you have received.

Yours,

Knight Knox.

Rated 5 out of 5 stars

Very Helpful

The sales progress was very impressive and i was well looked after

January 9, 2024
Unprompted review
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Reply from Knight Knox

Dear Paul,

Thank you for your review. It has been a pleasure working with you over the last seven years, and we hope to continue to do so in the future.

Yours,

Knight Knox.

Rated 5 out of 5 stars

Responded quickly to queries

Responded quickly to queries, and helped complete buy to let property acquisition successfully

March 29, 2024
Unprompted review
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Reply from Knight Knox

Dear Andrew,

Thank you for taking the time to leave a review. We are pleased that you were happy with the service that you received.

Yours,

Knight Knox.

Rated 5 out of 5 stars

Hassle-free investment purchase.

To date, I have completed the contract exchange stage on the purchase of a student unit due for completion in Q1. So, far, Knight Knox staff support before, during and post-purchase has been excellent, If the project delivers the 10% net return promised, I will be very happy indeed. My reference currency is the Swiss franc, and I am keenly aware of the exchange rate risk, which I hope is outweighed by the high return.

May 1, 2024
Unprompted review
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Reply from Knight Knox

Dear Michael,

Thank you for your review. Your Property Consultant Kyle Gore, your After Sales Consultant Michelle Gemmell and our Client Liaison Manager Suzanne Todd are incredibly happy to hear that you are pleased with the service that you have received.

Yours,

Knight Knox.

Rated 5 out of 5 stars

Very professional and friendly

Very professional and friendly. Understands needs and presents with the right product to suit the need.
Very transparent approach

May 2, 2024
Unprompted review
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Reply from Knight Knox

Dear Rahul,

Thank you for your review. Your comments have been passed onto your Property Consultant Olivia Berry and your After Sales Consultant Michelle Gemmell.

Yours,

Knight Knox.

Rated 5 out of 5 stars

My first investment of this type- Good experience

My first investment of this type but I never felt pressured at anytime to make a commitment. Didn't like some of the investments offered to me, but that didn't lead to any animosity- in fact it probably led to a better understanding between Adam and myself. The fact he supports Man Utd and Middlesborough and I still worked with him tells you all you need to know!

April 25, 2024
Unprompted review
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Reply from Knight Knox

Dear Greg,

Thank you so much for your kind review. Adam and the rest of the team have enjoyed working with you and we hope to have the pleasure of doing so again in the future.

Yours,

Knight Knox.

Rated 1 out of 5 stars

I recently purchased a student property…

I recently purchased a student property Vista through one of Knight Knox agents Birchmore. The sub-agent even recommended the Lawyer in this case after paying 50% of the fund in Cash : £42K I was told first that the project is delayed for 12 Months then after a while they told me the project is now in receivers hand. We are a group of about 130 Investors fighting for our money and also currently paying legal fees. The whole thing is a big scam from the developer to Knight Knox who did the marketing, to their sub agents and the Lawyers they also recommended.
I will strongly recommend anyone who has any dealing with them to run until their heels start touching the back of their heads or if you’re contemplating anything not to touch them.

March 1, 2024
Unprompted review
Knight Knox logo

Reply from Knight Knox

Dear Olabode,

We completely understand your anger and frustration regarding the Vista development in Sheffield. Knight Knox were one of the sales agents for the project and we are incredibly sorry that any of our investors, or those of our sub-agents, have been caught up in this unfortunate situation.

We would like to address this issue directly, so that yourself and anyone else reading this reply understands that Knight Knox were in no way part of, or responsible for, a scam of any type. We have been trading successfully for 20 years and at the point of selling this investment, were under the impression that it would be built, as countless others have been before.

Mount Group (the developer) had kept us and the other sales agents in the dark about their situation and we discovered that the site had gone into receivership in January of this year. As soon as we found this out, we engaged the services of a renowned leading UK law firm specialising in these situations and engaged them to act on behalf of all investors to see if there was any recourse available. Once they had been engaged we informed every investor of the current situation and facilitated the initial meetings.

The firm has been working tirelessly on behalf of all our clients and, whilst we understand that this process is still ongoing, through their actions, the site has now been placed into administration, which is a stronger position for investors.

Working with reputable developers is something we have always prided ourselves on and we have successfully sold thousands of apartments that are completed and tenanted over the last 20 years, but in this instance we were lied to by the Mount Group’s Managing Director. We are very frustrated that our investors have been affected by the developer’s poor actions.

We ask that anyone with any questions regarding this particular situation email us directly on vista@knightknox.com so that we can speak with you personally.


Regards,
Knight Knox

Rated 1 out of 5 stars

Vista student accommodation …

I purchased the Vista flat from them for a hefty sum of 42K, with the intention of repaying the mortgage. They had assured me that Vista student accommodation was a fantastic investment opportunity. However, I have recently been informed that the project will not be completed as promised. As a result, I have lost my hard-earned money and find myself caught in a difficult situation of having to pay additional fees for legal representation. Given my experience, I strongly advise against dealing with them.
Dr W Al-Daraji

March 6, 2024
Unprompted review
Knight Knox logo

Reply from Knight Knox

Dear Wael,

We completely understand your anger and frustration regarding the Vista development in Sheffield. Knight Knox were one of the sales agents for the project and we are incredibly sorry that any of our investors, or those of our sub-agents, have been caught up in this unfortunate situation.

We would like to address this issue directly, so that yourself and anyone else reading this reply understands that Knight Knox were in no way part of, or responsible for, a scam of any type. We have been trading successfully for 20 years and at the point of selling this investment, were under the impression that it would be built, as countless others have been before.

Mount Group (the developer) had kept us and the other sales agents in the dark about their situation and we discovered that the site had gone into receivership in January of this year. As soon as we found this out, we engaged the services of a renowned leading UK law firm specialising in these situations and engaged them to act on behalf of all investors to see if there was any recourse available. Once they had been engaged we informed every investor of the current situation and facilitated the initial meetings.

The firm has been working tirelessly on behalf of all our clients and, whilst we understand that this process is still ongoing, through their actions, the site has now been placed into administration, which is a stronger position for investors.

Working with reputable developers is something we have always prided ourselves on and we have successfully sold thousands of apartments that are completed and tenanted over the last 20 years, but in this instance we were lied to by the Mount Group’s Managing Director. We are very frustrated that our investors have been affected by the developer’s poor actions.

We ask that anyone with any questions regarding this particular situation email us directly on vista@knightknox.com so that we can speak with you personally.


Regards,
Knight Knox

Rated 5 out of 5 stars

Quite responsive sales and after sales…

Quite responsive sales and after sales teams.

March 20, 2024
Unprompted review
Knight Knox logo

Reply from Knight Knox

Dear Mohammad,

Thank you for your review. Both your Property Consultant Alex Braim and your After Sales Consultant Michelle Gemmell have enjoyed working with you on your purchase of two Assisted Living properties.

Yours,

Knight Knox.

Rated 5 out of 5 stars

The actual investment return

The actual investment return turned out to be 100% as presented by Knight Knox.

April 22, 2024
Unprompted review
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Reply from Knight Knox

Dear Jon,

Thank you for your review. You've been working with our office since 2016 and have purchased in student accommodation, a residential property and most recently an Assisted Living investment.

Once again, we are pleased to hear that your investment is performing as intended.

We hope to have the pleasure of working with you again in the future.

Yours,

Knight Knox.

Rated 4 out of 5 stars

Experienced and professional advisors…

Experienced and professional advisors who are always willing to answer queries. I would like to thank Janet, who has been helpful in providing clear and honest details on various investment opportunities managed by Knigh Knox. I have invested in multiple projects based on good guidance from Janet and her team.

February 22, 2024
Unprompted review
Knight Knox logo

Reply from Knight Knox

Dear Mohammad,

Thank you so much for your review. We're happy to hear that you are pleased with your Assisted Living and Holiday Lodge investments and that these are going well for you.

Completion for your next investment is on course for later this year and we will continue to keep you updated on the construction.

Yours,

Knight Knox.

Rated 2 out of 5 stars

Poor performance, failure to deliver

I have invested in 2 schemes with Knight Knox - the process has been ongoing for 4 years now with zero completion. 1 has gone into liquidation so I've lost over 20K sterling. They continued to use the Mount Property group in Liverpool that already failed in other developments. It's not worth me throwing good money after bad so I've walked away. The silence from Knight Knox is deafening. I continue to get updates on the student complex at the Villas in Stoke but at a snail's pace. I really regret using and trusting them. If you're going to invest in property - buy something already built!

February 17, 2024
Unprompted review
Knight Knox logo

Reply from Knight Knox

Dear Tracy,

We appreciate your frustration with regards to your development.

We have worked with a number of developers over the years and have launched more than 140 developments to the buy to let market since 2004. Throughout this time, we have always done our very best to communicate with clients, providing you with all relevant information provided to us as soon as it is made available.

With regards to The Villas, the last construction update was sent out in late February. Another update will follow in April.

Knight Knox has delivered in the property investment industry for over 20 years and we understand the importance of providing clients with construction updates. However we do rely on the developer to provide this information to our office and this may lead to some small delays in being forwarded to our clients.

Regards, Knight Knox

Rated 5 out of 5 stars

Investor from overseas

First time investor from overseas and I was very nervous. Chris Tomes was my consultant and he explained me really well regarding the whole process. After sales team member Michelle assisted me with entire paperwork.

I am writing this review after 5 months with my investment. Glad to report that I am extremely happy. I would not hesitate to invest with Knight Knox again.

November 2, 2023
Unprompted review
Knight Knox logo

Reply from Knight Knox

Thank you so much for your lovely review,

We are all pleased that you are happy with your Assisted Living purchase.

Your kind words have been passed onto your Property Consultant Chris Tomes and your Aftersales Consultant Michelle Gemmell.

We hope to work with you again in the future.

Yours,

Knight Knox.



Rated 1 out of 5 stars

If 0 was a star i would give them that.

The reason why i wanted to invest is because i saw that they were a big company which is why they should be trustworthy. Don't want to go too much in details but they know what they are doing, encouraging you to use their solicitors, not knowing that the contracts are not at your benefit at all. Leaving you with nothing if it goes wrong and trust me i have spoken to a couple of investors it goes wrong often.

When I was reading the reviews, i thought to myself it is just a small amount of people not agreeing or having a bad experience with Knight Knox. The answer is NO there are 100+ people losing money to them they are truly a (legit) scam which makes sense why they are so big.

Do not invest in them! I am at the moment trying to get my money back and they made sure to collect the 2nd bunch of my payment and short after announce that the developers wouldn't be able to build, some dodgy stuff. Worse is they are using some dodgy third party in their contract making it harder for you to ever see your money back.

February 20, 2024
Unprompted review
Knight Knox logo

Reply from Knight Knox

Dear Ela,

We are sorry to hear that you are unhappy with the experience you have received from us.

Unfortunately, as no personal details were left along with your review, we are unable to verify your purchase with our office.

Trustpilot reached out to you asking for more information but they did not receive a response from you.

We are always happy to help with any issues a client may have, but we are unable to do so unless a client contacts our office directly.

Please could you email info@knightknox.com so that we may discuss this further and try to work towards a resolution for you.

Yours,

Knight Knox.

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