we were trying to be a dealer via you . has a $35,000 order ready to go. no credit , all upfront money. your application dept refused. that was pretty arogant . we deal in electronics and other... See more
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See what reviewers are saying
Really impressed. Starting to make the other distributors seem like archaic dinosaurs; stuck in their ways. Just hope they refine their product lines down to a really good selection of quality manuf... See more
I want to say hands-down I get the best service from KOA Anaheim. Sam, Sophia and Byron all compliment each other by working as a team. I don’t wanna make this review seem like everything is perfec... See more
Every time I enter the store or call on the phone. I feel like I'm getting the VIP treatment. Fortunately for everyone else it's the same. Being a good person before being a salesperson is the key, i... See more
Company details
Written by the company
KOA E.D.I. specializes in the wholesale distribution of CCTV Cameras, DVRs, Audio & Video Products and Home Innovation. We support many top leading manufacturers and carry all respected lines including Hikvision USA, Samsung WisiNet, Bosch, Western Digital, Seagate HDD, Rachio, Nest, SkyBell, Google Home, Middle Atlantic, Current Audio, Monitor Audio, OnControls, Ring Video DoorBell, Doorbird, Doorking, Kwikset, EzViz, Altronix, DSC, Samsung, LG, Arlington, Louroe Electronics, Key Digital, HD-Wave, Emphasys, Lutron, Pioneer, Denon, HEOS, Boston Acoustics, Nuvo, Legrand, On-Q, Dottie, Panamax, Xantech, ZK Access, Triplett, BES, Klein Tools, Fibaro, Z-Wave, Ubiquiti, TP-Link, Tenda etc. All installers and resellers are welcome.
Contact info
7306 Coldwater Canyon Ave Unit 1, 91605, North Hollywood, United States
- (866) 606-5229
- info@koaedi.com
- www.koacctv.com
3.2
Average
117 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bad communication
We were denied business with them tried to call them back and did not get a response as to why we were denied. I’ve been in business 3 years and never had a communication issue with a supplier before.
January 10, 2021
OK Prices and select, but poor customer service and communication
OK Prices and selection, but poor customer service and poor communication with customers ruins any credibility and I will think twice before I use them again
December 13, 2020
Everything was fine
Everything was fine, but the order time takes a little but too long. Would be better if it was faster
December 6, 2020
Friendly folks to work with
Friendly folks to work with, multiple locations for distribution, great product lines. Website can use some work, cost 1 star.
December 5, 2020
Great selection and service!
Great selection and all the staff are very helpful. My only issue is with a couple of recent online orders and inventory issues.
Online says in stock, but in store not actually in stock at the location I wanted to go pick up at which is close to me. After placing my order, I ended up not getting communication on status of order, just a confirmation I made the order. Waited for a while and no communication on the status. Would think online orders would be checked, stock checked and communicated to the customer. If I had ordered for shipping, they would have sent me the wrong item.
Luckily I always go to pick up my orders as I caught it right away, but the last 2 times I ordered online the experience was not the way I had expected it to be.
November 4, 2020
Excellent service as usual.
November 1, 2020
The positive is showing stock levels…
The positive is showing stock levels and at what warehouses all of the products are.
The negative is the check out process. It is cumbersome, incomplete and unreliable. I have on more than one occasion canceled an online order I had made for no other reason than the checkout wouldn't process my request properly (wanting to willcall, paying for the order with terms, etc).
October 3, 2020
Unprompted review
Part pulled and ready to pickup
Part pulled and ready to pickup. Quick and easy
October 2, 2020
Unprompted review
Although when I ordered the items it…
Although when I ordered the items it showed available, it took over 2 weeks to deliver. Always am happy with quality, just very slow delivery.
October 2, 2020
Unprompted review
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