KOALA PRODUCTS Reviews 

948
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and robust design of the products, often noting they offer excellent value for money. The delivery service is frequently highlighted as super quick and efficient, with products arriving promptly and well-packaged. Reviewers also commend the fantastic customer service, describing it as professional, responsive, and helpful. However, some customers also noted issues with product quality and accuracy. A few people experienced items breaking or becoming faulty shortly after purchase, such as a pole bending or boot soles splitting. Additionally, some reviewers received products that were the wrong color, had missing parts, or were not compatible as expected, like a handle being too small for assembly.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many expressing satisfaction with their... See more

Quality

People report positive experiences with product quality, often highlighting items as very good, excellent,... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting the speed and efficiency of... See more

Price

Users describe positive interactions with price, often noting excellent products at bargain or unbelievable... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased my seat box about 12 months ago quality matches that of many more expensive seat boxes strap snapped after about a week after Purchased and was replaced straight away with no hassle. Have ad... See more

Rated 5 out of 5 stars

Well designed robust kit to attach to my box. Umbrella holder and separate keepnet holder. Both work as expected.Despatched promptly. Well packaged and arrived fast. Excellent company to deal with.

Rated 5 out of 5 stars

Good quality dirt boots really comfy when walking the dog. The adjustable zip allows for a fat calfs (where normal wellies don't allow) this is my second pair and probably won't be my last. Great prod... See more

Rated 5 out of 5 stars

Excellent set of waders at a bargain price, Very Pleased with my Purchase. Koala products customer service and Very fast delivery service were absolutely worth the 5 Star review. I will definitely... See more


Company details

  1. Fishing Store

Information provided by various external sources

Suppliers of high quality carp coarse and sea fishing tackle available online from Koala Products


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

948 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(948)

85 reviews in the last 12 months

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Rated 1 out of 5 stars

Faulty Dirt Boot wellies, contact ignored.

AVOID!! Bought their Dirt Boot Wellington. The sole split very quickly after purchase. All attempts to contact to find out if the boots had warranty or if a refund could be issued were ignored. Absolute waste of money and no customer service at all.

March 24, 2026
Unprompted review
Rated 1 out of 5 stars

Non existent customer service!

Non existent customer service!
Attempted to return a faulty item within 6 weeks of purchase. No response received. I’m left with a useless item which cost £55. Not happy!

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Value for money

Great experience with this company. Very fast delivery,the bivvy is excellent value for money and any questions I had was answered quickly and professionally.

February 23, 2026
Rated 5 out of 5 stars

GREAT COMPANY

GREAT COMPANY. VERY QUICK POSTING .

I'M USING CAPITALS ON PURPOSE TO SHOUT OUT HOW GOOD KOALA PRODUCTS ARE.

January 25, 2026
Rated 3 out of 5 stars

Bag too small

Great product. Good quality and a decent price. Only thing that stopped it being 5 stars was the bag it goes in. As with just about everything like this it's way too small and is a nightmare to try and pack away.

January 16, 2026
Rated 1 out of 5 stars

Avoid at all costs

Bought a pair of their Neoprene lined dirt boots from Ebay - they look like Le Chameau boots. Really nice when they arrived, was very pleased with them at first but within 3 months I had a wet sock and inspected the right boot and found the upper had come away from the edge and there was also a split along the top. Contacted and thought it would be no trouble to get a refund since they promised excellent customer service but they refused since I'd had them for more than 30 days. (Despite the fact that they were clearly no longer waterproof). Paypal also refused to give me a refund because 30 days so buyer beware.

Further to this when the Ebay seller found that I'd left this review (on Trustpilot) he claimed that he was going to give me a replacement pair but had now changed his mind. The guy is a w*nker. When you start looking for reviews you'll find loads of upset people.

December 17, 2025
Unprompted review

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