Koru Kids Reviews 

Very communicative and slick experience to find a great nanny!

Very good service. Showing consistent care and consideration. Highly recommend

Koru Kids has seamless recruitment process all the way from start (job advertisement) to final recruitment of selected candidate. Very interactive and helpful platform for fixing interviews and follow ups. Payrolls were handled such that I don’t have to stress about all the tax and etc at the end of each month.

I honestly wished I had know about Koru Kids way before now. Excellent service

Good candidates, lots of support, helpful app

We’ve hired a few after school nannies through Koru now, including the latest who was with us for nearly three years while she studied as a mature student at a local university, and she has been amazing. Not all the nannies are great, but Koru do a brilliant job of putting you in touch, but then, most importantly, handling ALL the paperwork so you are legally set up as an employer with HMRC, pensions, etc. keeping everything above board. Communication and support is excellent so they deal with any problems or concerns promptly and effectively.

I had a brilliant experience using Koru Kids to find after school care for my son for two afternoons a week. We met with two potentials and all agreed on the nanny we chose who lived nearby and just felt like the right fit. Our nanny couldn’t have been professional, warm and supportive. Homework, games, spelling prep, Lego! She does it all and my son has loved having such a stable constant presence in our home.

Loved working with my Koru Kids family. The children are so fun and our afternoons are filled with adventures.

I like working with koru kids because I am insured and always paid on time. The team is very supportive with all my questions.

I spent hours completing my application form and then reached the reference stage, where I received multiple emails requesting that I change my references because they did not meet the required criteria.

I complied with these requests and spent an amount of time and effort finding suitable references, which was both stressful and time-consuming. In total, this process took around a month and required a significant amount of time, effort, and stress on my part. After all of that, I received nothing more than an automated rejection email with no feedback or explanation whatsoever.

The entire process felt frustrating and poorly handled. It is disappointing to invest so much time and effort into an application, only to receive a generic rejection without any meaningful feedback. The job vacancies give applicants false hope that they may be considered for the role. Why ask for references if you are only going to reject them in the end? The process feels misleading and unnecessarily time consuming for applicants.

As first-time parents returning to work after parental leave, having reliable childcare support was incredibly important to us. Koru Kids was essential in helping us cover the three days each week when we didn't yet have nursery provision.

We have been so grateful for our nanny, who has been exceptional with our little boy. She is caring, dependable, and has made what could have been a stressful transition feel smooth and reassuring for our whole family.

We have found Koru Kids to be a easy website to use and liked them handling all the payroll and administrative aspects of the arrangement.

Highly recommend!

Waste of your money and time. The nannies are just random people from the street. Be aware and do checks yourselves very carefully. When I asked which checks koru kids does it was revealed that pretty much nothing, just talk to a couple of references on the phone, one of the references can be friend or family. The help service is highly unhelpful. We had nanny who suddenly started to pull sick leaves as soon as the change to sick pay came live. I reached out to the team multiple times asking how can we terminate her employment as she kept pulling sick leave last minute and they were highly unhelfpul, just kept sending me to ACAS website. It was never explained in all of these conversations what we would be eligible to pay nanny for all of these sick days. The system doesn't allow you to review sick days booked by nanny as well. You are just presented by the final bill. So be aware that your nanny can just indefinitely pull sick leave and you will eligible for 80% of her pay while receiving 0 child care. Koru Kids will be referring you to the ACAS website and will take no responsibility to sort this mess.

The team behind this company are racist and rude. I sent in a copy of my cv with my name and got no reply, I then sent in a copy of the exact same cv but with a different name and they replied saying they would love to work with me and want to invite me in for an interview... how distraught!!
Before doing this I had worked with one family for nine months and through them and they never communicated to the family how much they were paying me. Turns out they were charging the family £5 per hour more than they were paying me and neither I or the parents knew this for 9 months.
Whenever I ever emailed them about issues they would not help me. The family I worked with even told me they are a horrible agency. Both I and the family vowed to never use this agency again.

Not lucky initially but now our nanny is like having the support we needed. And would miss if she didn’t exist.

Very disappointing experience overall. Customer service was slow, unhelpful, and at times came across as rude and unprofessional. Communication lacked clarity, and when issues came up, I felt I was given very little explanation or support.
The platform also takes a significant percentage from nanny rates, which would perhaps be easier to accept if the overall service and communication were better managed.
I was also concerned by the quality and reliability of some of the job listings on the platform, and I didn’t feel there was enough responsibility taken when problems were raised.
Unfortunately, based on my experience, I would not recommend this service

Beware of this company, really poor service and they try to tie you into a contract long term with hidden clauses etc! Shocking behaviour we received as young parents. We were being tied into a minimum of 4 days a week too! The contract is in my partners name .. you do charge quite a bit up front and have clauses on an app that are not highlighted at all on engagement!

Advertised as being a great source of part time nannies. But it's mostly students who upon speaking to them, reveal that they can't actually do those hours. More vetting is needed. Waste of time.

From a parent perspective this is a great service. I have found the app to be incredibly helpful, and the emails and notifications are useful in jogging me to do the things I need to do. Letter through from the pension regulator - email follows from Koru that they've already sorted it! Great stuff. Not to mention our nanny is lovely and my kids love her.

I enjoy being a nanny because it allows me to play a meaningful role in a child’s growth and development while building genuine, trusting relationships with the families I support. Each day brings something new, whether it’s helping a child learn a new skill, encouraging their creativity, or simply being there to comfort and guide them. I find it incredibly rewarding to contribute to their confidence, happiness, and sense of security, knowing that my care and attention can make a positive difference in their lives.

After our trial and 2 days before I’d booked the nanny to start we were informed her DBS wasn’t processed; she hadn’t completed her first aid course or nanny training. Not the service I thought I was paying for.

Great experience throughout, we really appreciated how guided and automatic things were to make everything easy - simple message prompts, next steps, reminders, things like that - and now that we have nanny, timesheets and payments, as well. Probably not the cheapest way to do things, but feels well worth the money!