Koru Kids Reviews 

742
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 79 reviews, reviewers had a great experience with this company. Parents frequently share that finding after-school childcare has become much easier thanks to the well-organized platform, intuitive application, and smooth overall process. Families note that the customer service team is extremely supportive and responsive, providing wonderful nannies who bring stability and consistency to busy households. Some reviewers were not happy with low pay rates and felt that staff compensation did not match their professional childcare experience. A few other people also felt that the initial application process involved far too much time, effort, and stress before ultimately receiving generic rejections.

What people talk about most

Staff

Consumers find staff to be exceptionally dedicated, frequently praising the informative training materials... See more

Service

Users describe ambiguous interactions with service, highlighting both strong appreciation and deep... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the platform is easy... See more

Customer service

Customers had ambiguous experiences with customer service, as opinions on support quality varied... See more

Application

People report high satisfaction with the application, praising its ease of use for logging hours and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Many things are very good There is good training, advice and guidance. However, I do not like having to wait six weeks to get my first wages, as I feel that is too long for a low-paid job... See more

Rated 4 out of 5 stars

Koru Kids is a well organised company. The only reason why I have given 4 stars rather than 5 is because many applicants say they are interested and then never reply to future messages. I think this n... See more

Rated 5 out of 5 stars

We’ve hired a few after school nannies through Koru now, including the latest who was with us for nearly three years while she studied as a mature student at a local university, and she has been amazi... See more

Rated 5 out of 5 stars

We have used Koru Kids for our afterschool childcare for three consecutive years. I don’t know what I would have done without them! We have had some amazing childminders through them, who have b... See more


Company details

  1. Child Care Agency
  2. Part Time Daycare

About Koru Kids

Written by the company

Koru Kids connects you with trained and vetted local part-time nannies. Your nanny will do school pick-ups, play at home, cook and even help with homework. And they can work the hours you need - no more rushing to make the 6pm after school club pick-up.

Contact us at support@korukids.co.uk or via our website.


Contact info

4.1

Great

TrustScore 4 out of 5

742 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(742)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The whole process was simple

The whole process was simple, efficient, quick and supportive! Really happy. The family that I nanny for are wonderful, never have I been treated better and had support right there (Koru Kids), available if I ever need it!

February 28, 2026
Rated 5 out of 5 stars

Koru kids is a very good company.

Koru kids is a very good company that understands the needs of parents and provide them with the best options.
As a nanny, I fit very well with Korukids because I am professional, proactive, considerate and efficient, on top of that I am very attentionate to parents needs which makes a difference in the long term, the children feel secure and happy and the parents have peace of mind which is my goal.

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Very useful. Totally recommend this.

Amazing company. It’s got all resourceful information you need to become a nanny. Helping you from first aid training to activities to do to help you become a good nanny. I love the app and how easy it is to use as it’s easy to log in shifts and it’s always have information on what to do in all possible scenarios you may face as a nanny.

January 1, 2026
Rated 5 out of 5 stars

Koru kids is an absolute gem

Koru kids is an absolute gem! Working as a nanny with them as been an incredible experience. The team is super supportive, the kids are a joy and I love every minute of it. I’d highly recommend korukids to anyone looking for a nurturing environment with professional Nannies to care for their little ones.

January 31, 2026
Rated 3 out of 5 stars

The onboarding process for nannies is…

The onboarding process for nannies is too complicated.

January 28, 2026
Unprompted review
Koru Kids logo

Reply from Koru Kids

Hi Rose,

Thank you for sharing your experience with us and I'm sorry to hear you've found the onboarding process challenging.

We understand that getting started on a new platform can take time to navigate. I'm glad our team has been able to support you along the way and your queries have been resolved . Our customer service team is available via email at care@korukids.co.uk, WhatsApp, live chat, or phone.

Please don't hesitate to reach out if you need any further help with using the platform.

Best wishes,
Mando

Rated 5 out of 5 stars

Great for after school care

Koru Kids is the best for getting childcare for awkward hours. We've had several successful nannies over the years to help out with afterschool care.

January 15, 2026
Rated 1 out of 5 stars

I spent alot of time and effort on my…

I spent alot of time and effort on my application and was lead near the end of my passing the application that they looked forward to me being part of the team! Then the next minute I get a email saying we are declining your application with no reason given i am shocked and upset that I could be dismissed like that koru kids you should be ashamed I would never recommend you ever very unprofessional!

January 8, 2026
Unprompted review
Koru Kids logo

Reply from Koru Kids

Hi Tonianne,

I'm sorry your application wasn't successful and that you feel disappointed by the outcome. I understand how frustrating this must be after investing time in the process.

Looking after children in a sole charge role is a big responsibility, and we maintain very high standards throughout our vetting process to ensure families receive the best possible childcare. Our thorough checks include verifying all documentation, independently contacting references, and reviewing the complete application before making a final decision.

In this instance, we weren't able to independently verify your references as required by our vetting standards, which is an essential part of our process for all applicants.

If you'd like to discuss this further, please email us at care@korukids.co.uk.

Best wishes,
Mando

Rated 5 out of 5 stars

Koru Kids are great.

Koru Kids are a great organisation to work for, they are always there to guide you, no matter how small of a question you have, and continuously keeping us up to date with important information. 'Go for it as a Koru Kids nanny'.

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Fantastic company. Highly recommend. We have used to source two after school Nannies and they have been brilliant. Great customer experience and technology platform.

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great afterschool childcare

We have used Koru Kids for our afterschool childcare for three consecutive years. I don’t know what I would have done without them!

We have had some amazing childminders through them, who have brought stability and consistency to a family that have parents with really demanding jobs!

I would highly recommend using them!

December 15, 2025
Unprompted review

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