Koru Kids Reviews 

742
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 79 reviews, reviewers had a great experience with this company. Parents frequently share that finding after-school childcare has become much easier thanks to the well-organized platform, intuitive application, and smooth overall process. Families note that the customer service team is extremely supportive and responsive, providing wonderful nannies who bring stability and consistency to busy households. Some reviewers were not happy with low pay rates and felt that staff compensation did not match their professional childcare experience. A few other people also felt that the initial application process involved far too much time, effort, and stress before ultimately receiving generic rejections.

What people talk about most

Staff

Consumers find staff to be exceptionally dedicated, frequently praising the informative training materials... See more

Service

Users describe ambiguous interactions with service, highlighting both strong appreciation and deep... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the platform is easy... See more

Customer service

Customers had ambiguous experiences with customer service, as opinions on support quality varied... See more

Application

People report high satisfaction with the application, praising its ease of use for logging hours and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Many things are very good There is good training, advice and guidance. However, I do not like having to wait six weeks to get my first wages, as I feel that is too long for a low-paid job... See more

Rated 4 out of 5 stars

Koru Kids is a well organised company. The only reason why I have given 4 stars rather than 5 is because many applicants say they are interested and then never reply to future messages. I think this n... See more

Rated 5 out of 5 stars

We’ve hired a few after school nannies through Koru now, including the latest who was with us for nearly three years while she studied as a mature student at a local university, and she has been amazi... See more

Rated 5 out of 5 stars

We have used Koru Kids for our afterschool childcare for three consecutive years. I don’t know what I would have done without them! We have had some amazing childminders through them, who have b... See more


Company details

  1. Child Care Agency
  2. Part Time Daycare

About Koru Kids

Written by the company

Koru Kids connects you with trained and vetted local part-time nannies. Your nanny will do school pick-ups, play at home, cook and even help with homework. And they can work the hours you need - no more rushing to make the 6pm after school club pick-up.

Contact us at support@korukids.co.uk or via our website.


Contact info

4.1

Great

TrustScore 4 out of 5

742 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(742)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great first experience

I used Koru Kids for the first time this month and I have been extremely impressed with both the service quality offered and the range of childcare experiences from nannies. Highly recommend for busy parents. Another huge high for me is that they deal with all the admin for you. So happy to have found our perfect match! Thanks

April 15, 2025
Rated 5 out of 5 stars

Really great service

Really great service. Easy to use app and responsive human team who make sure you’re well looked after. I was looking for limited hours and thought that might be an issue but it really wasn’t. Easily found a great nanny among lots of good candidates. Highly recommend.

April 15, 2025
Unprompted review
Rated 5 out of 5 stars

Easy and simple

So easy to use and find what I was looking for. Easy to use site. Lots of useful information on the profiles. Great chat function and very clear instructions as I moved through the stages.

March 31, 2025
Rated 2 out of 5 stars

Seems like mostly inexperienced nannies & students

Unfortunately the selection of nannies is not great- mostly inexperienced students looking to pick up part time shifts, or people who have mostly looked after family members’ children and hence haven’t been doing childcare professionally. We didn’t find the pool of nannies suitable, especially if you are looking for experienced nannies who you can entrust a <1 year old with. Probably fine if you just need a baby sitter for a toddler and you don’t mind young students taking care of your kid.

March 10, 2025
Unprompted review
Koru Kids logo

Reply from Koru Kids

Hi Hillel,

I’m sorry to hear that you weren’t able to find the right nanny through Koru Kids.

As one of the matching specialists here at Koru Kids, I’d be happy to personally help you in finding the best childcare solution for your family.

I’d love to offer my support in exploring more suitable options for you, however, I’m unable to locate your account. Please do reach out to us at care@korukids.co.uk and mention my name—Kate—in the subject line.

Best wishes, Kate

Rated 5 out of 5 stars

I have nothing but the highest praise…

I have nothing but the highest praise for Koru Kids! They are excellent communicators and their app is so user friendly and efficient. They made the application process really straightforward and everything was clearly explained. I found a family I really love (it’s only a few hours a week) but for a part-time job while I focus on my therapy work/writing, it’s exactly what I wanted. If I have any questions, they always take the time to explain things in detail. It’s obvious they are highly professional and really care about what they do. Thanks so much!

March 7, 2025
Unprompted review
Rated 5 out of 5 stars

Good for after school care

We only need childcare for 4h, twice a week so Koru kids is a good fit for us. We’ve had several long term Nannie’s (1yr+) and they’ve been great. Koru clearly takes the time to ensure that only people who are genuinely good with kids make it through their recruitment process.

Currently we have a student who lives 10 minutes down the road from us. It’s a great arrangement - she can fit in picking up kids from school around her studies and earn some extra cash and we get the childcare we need. The kids enjoy having a couple of days with a big older sister figure.

March 3, 2025
Unprompted review
Rated 5 out of 5 stars

I had a great experience using Koru…

I had a great experience using Koru Kids to find childcare! The website is incredibly user-friendly, making it easy to browse and select the perfect childcare option for my family. I love how they carefully vet their nannies and childminders, ensuring safety and quality care.

The whole process was smooth and stress-free. The team is also very responsive and supportive, always ready to answer any questions.

Overall, I highly recommend Koru Kids to any parent looking for reliable, high-quality childcare.

March 1, 2025
Unprompted review
Rated 5 out of 5 stars

Koru Kids have been amazing and have…

Koru Kids have been amazing and have been a real lifeline to a busy mum trying to: set up a business, still working in a demanding profession, undertaking a course and dealing with the domestic duties of every household. I cannot praise them enough! Everyone I’ve spoken to has been so positive and supportive!

Alaha has been great with our children and they often look forward to the sessions and are always excited to see her!

February 28, 2025
Unprompted review
Rated 5 out of 5 stars

Supple easy to find exactly what I…

Supple easy to find exactly what I needed. As someone with a 2 years only and 6 month old it was a grate experience and don’t chase any stress.
I have also been looking into behind a nanny through the site 10/10

February 25, 2025
Unprompted review
Rated 4 out of 5 stars

Everyone at Koru is very helpful

Everyone at Koru is very helpful, nice and friendly. I have a few issues with the app, and links that are being send to the group chat on whatsapp, but those are minor things.
I wish there was a better way to look for full time roles, because that would be amazing.
Overall Koru Kids is a good way to connect nannies with families.

February 3, 2025
Unprompted review
Rated 4 out of 5 stars

Common Sense

Koru Kids is more interested in your ability to do the job than your CV, although obviously previous experience with children helps! It is also easier to return to the system even after a gap without having to start all th paperwork over again. I previously worked for them 5 years ago and was rehired by the 2nd family I met, 2 weeks after restarting the application process. The minimum 9 hours' of work also ensures some stability for nannies.

January 30, 2025
Unprompted review

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