Krispy Kreme UK Ltd Reviews 

Placed an order, had a query and it was responded to and resolved within the hour by Rebecca. Very pleased.

I had ordered a pick your own box of doughnuts for delivery in time for my daughter’s party.
Unfortunately, the box was delivered to the wrong house number but after a call to customer service- the lovely Rebecca was on hand to share which house they had been delivered to. Luckily, I have good neighbours and I was able to collect them without a problem.
Rebecca was fantastic and had a plan in place to pick up a new order instead if I hadn’t been able to collect.
Really brilliant customer service which I appreciated and Rebecca is a credit to the team! Thank you

Angela from Krispy Kreme’s customer service is an absolute star! She was prompt in her responses to me and helped me redeem my Krispy Kreme points :)

I used the online chat and straight away Rebecca came online and then rang me directly to help me make a large order I was struggling with on the website. She was friendly and efficient and I was able to order lots of doughnuts for our charity week! Thank you

Excellent service from Lynn.

Quick reply, very helpful, and my order was amended without any hassle.

Much appreciated!

Under and salah gave great customer service and were very patient with me and my friend when we were indecisive about what to order, very quick service and very polite.

Great speedy help from Eloise this morning when I made a mistake on my order! Thank you!

Thank you to Rebecca this morning. I had an issue with a previous delivery. Which was swiftly dealt with and appreciated the offer of a refund, plus a free order with delivery included. Great customer service. JW

Lynn at Krispy Kreme was absolutely fantastic and provided outstanding customer service!! She handled an order that had been placed for the wrong day quickly and outlined what was/was not possible!! Lynn sorted it all out and was incredibly helpful in arranging a refund- she is a legend! Her professionalism, kindness, and problem-solving skills really stood out- a genuinely positive experience erasing MY mistake!! Thank you!

I had a really great birthday because of staff members Ho Chan and Payel. Both were really lovely to speak with, and supportive. :)

I like the Krispy Kreme products, but the loyalty scheme is poor.
I earned enough points for a free coffee and added it to the wallet section of my reward app.
I tried to redeem it at both the Newcastle Eldon square location and inside the metrocentre, without sucess.
Eldon square couldn't tell me why I couldn't use it and said I'd have to ring up.
Metrocentre kiosk told me I couldn't use it there but could try the krispy kreme outside the metrocentre.
I'm at Leeds this weekend and was going to try and use it there but the wallet now states I don't have enough points for the coffee.
Even though I have been unable to use the free drink reward they've taken the points away.
I've never known a loyalty scheme as bad.
Boots have a points loyalty scheme and krispy kreme could learn a lot about good schemes from them.
Krispy kreme points expire, but they don't tell you when they'll expire and even take them off rewards waiting in your wallet.
It's a shame this part of the loyalty scheme is so bad, because in the past I've redeemed some very good offers and their coffees and donuts are great.

Ordered a box to be delivered to my niece and nephew's for Saturday in time for Easter, their courier service DPD messed up and changed delivery date to the following Tuesday. Contacted customer service who offered to send out a fresh box for Tuesday. Not ideal as missed Easter, informed no arrangement in place with DPD for perishable goods and apology offered. Felt underwhelming overall. Angela the customer service rep was very pleasant to talk to.

ordered online the box arrived opened, and they had little filling. mostly plain! also seem smaller than we had before. won't be ordering online again

Erin from the customer experience team was so helpful, kind and efficient in their support to me. Hugely appreciate them solving my issue in such a calm and quick manner. They completely saved our school fundraising event.

Also so thankful for Krispy Kreme offering the fundraising dozen initative. It has helped us fundraise multiple times for our schools activities.

Huge thank you to Rebecca for all of the help today, she made me feel incredibly valued as a customer and helped me super quickly

The customer service is great 👍

Fantastic service from Krispy Kreme! Eloise in customer care went above and beyond to help me secure a large donut order at very short notice for our school fundraiser. Friendly, efficient, and incredibly helpful - thank you so much!

I’m absolutely shocked on how many doughnuts I just witness the man throwing away there’s ppl starving to death 2 school close by shame on you

Thankyou Kath after a very disappointing customer service experience from your colleague bad handling of a bad quality issue seeming not believing me
Saturday delivery 12 donuts dry and filling dried up 1 topping broken off
for mothers day weekend.

sadly you know which collegue it is she doesn’t seem to understand reasonable adjustments .
when a customer that needs and asks for phone call for reasonable adjustments this doesn’t mean this request is ignored and continues to email

So After then me calling in repeatedly telling her call emails
Also means having understanding of disappointment and not dis
believing the customer.
After posting picture i always say positive things but this really has miffed me

I am writing my review on wonderfull Kath
full marks as you dealt with this with mater from start to finish with kindness, professionalism and understanding
You have completely restored my faith.
Look forward to having the donuts as your normal high standards
Thankyou again for your kindness
please use my calls and email s to help improve a inclusive experience at Krispy Kreme as your high standards could be the icing on the cake ( donout ) as they say ) lol
Thankyou again