Krispy Kreme UK Ltd Reviews 

Great experience at the Birmingham bullring kiosk store. Ian was very helpful to make sure I got my my paid for order that I was suppose to collect from new street station but were closed due to unforeseen circumstance big thanks also to Angela and lynn at customer service who done what they needed to make sure I could collect my order from another store all help really appreciated and mostly these are the best donuts going if you don’t have a reward card get one coz wondoughful Wednesdays are most worth the treat

I placed an order with Krispy Kreme doughnuts. I had some problems with the doughnuts. Angela from Krispy Kreme doughnut was very helpful. She solved my problems for me and she gave me complimentary doughnut boxes. I appreciated that she took her time to look into this matter and solve the issues for me, she was very polite and understanding once again I just want to say thank you so much.

Angela was a great help in getting an issue with my delivery sorted. She was very understanding and got everything sorted in a timely and professional manner. Thank you!

Angela, Lynn and Paige at head office really helped us out in our fundraising efforts! Thank you for your prompt response and support!

I had an issue with the delivery of a dozen doughnuts, the recipient that received them wasnt the right person however they denied having the doughnuts. I sent an email to customer service and was in conversation with a lovely lady called Rebecca who explained the process to me, was very professional and also gave me a personal congratulations on the birth of my daughter. This customer service was great and she is a credit to your team. Krispy Kreme is a great company and it never fails to live upto high standards.

An issue with a store closure in Wolverhampton showing on the website was quickly addressed by Rebecca. She provided prompt personal and friendly support. Thank you 😊 🙏

Rebecca dealt with my order so easily and I got quick replies regarding concerns. Thank you !

This lady Lynn
Customer Care Advisor she was very quick and very helpful to help me out on my request in changing something on my account.
Very good customer service
Thank you!

Visited the Krispy Kreme store at Lakeside shopping centre. My little daughter was asking for her pink doughnut i promised her while we were shopping. Once I took my phone out to make a payment my screen started to play funny and went blank within seconds. My phone screan was just broken. The store didnt accept cash payment and I wasnt able yo pay hor my iteam. I was telling my very 😞 disappointed little girl that we will come back later on to get it. The young man named Ronald ( I think he mentioned he doesn't usually work at Lakeside store) was so nice to us. He offered free of charge doughnut for my daughter. He really made us day at this time. He was so polite, friendly but very very professional at the same time.
He is a big benefit to your company and truly deserves a reward. I wanted to send a feedback same day but was travelling the next day and was extremely busy. I wish I could send a message to his manager just to say how helpful and great he was that day. Hopefully this will go to him.
Thank you Roland.

I made an order online for the collection of an assorted 24 pack of donuts. These were to be collected from kiosk K1 in reading oracle shopping centre for between 9.30am and 12.30 pm today (26/02/2026) The order was placed on the 24th and I received a confirmation email the same day and a reminder email yesterday 25th. Despite this when I went to collect my order within the alloted time slot there was no order ready, and no record of my order at the kiosk. The team member there was absolutely lovely and so apologetic. There was poor Internet connection at the site so she was unable to even log on to confirm my order, and she called the other store in the oracle to see if it had gone there. It had not. I found this very disappointing as it is my daughter's birthday, which is what the donuts were purchased for instead of a cake, at her request. A £32 order that wasn't even sent to the store even though it had been paid for and confirmed, also the blueberry bubble donuts that are supposed to be in the assortment, they are listed in the flavours included,have not been sold in over 8 months I was told. This was my first time ordering so it was pretty disappointing to say the least

Rebecca sorted out my points yet again! Love Krispy Kreme and their customer service

I visited last week and was served by a girl called Leyla. I wasn’t sure which donut to get and she was very patient by explaining the flavours to me. Made the experience nicer. Will definitely come back !

Lynn was a great help, she listened and understood my issue. DPD failed to deliver (twice), really disappointing from them. Lynn was kind, appreciated the issue and resolved it to my satisfaction. A real credit to Krispy Kreme.

I’d like to say a big thank you to Lynn at customer services. She took on and helped resolve our issue fully and was a great help.
Many thanks

I was having trouble accessing my account and Lynn went above and beyond to get it sorted for me as quickly as possible - even making sure I didn't lose my birthday reward doughnut in the process. Very happy with my experience. Thank you.

I had to contact Krispy Kreme regarding an unfortunate incident that happened in the Tesco car park, and I was genuinely impressed with how professionally my complaint was handled.

The team took the matter seriously, communicated clearly, and resolved the issue quickly, including reimbursing the costs I had incurred. What could have remained a very frustrating experience was turned into a positive one thanks to their fair and respectful approach.

It’s reassuring to see a company that truly listens to customers and takes responsibility when something goes wrong. Excellent customer service and a very professional response throughout the entire process.

Thank you again for handling this so well.

Ordered limited edition Valentines doughnuts and despite paying extra for Saturday delivery we have no doughnuts or communication from the company. We did get a message from courier to say they had not received them. Unable to contact by phone or chat. Email returned a message saying order cancelled and money would be in account in 5-10 wd. Could NOT recommend this company to anyone.

Customer service is absolutely amazing! The person (Paige) helped me so much and solved my issue so fast, I thought it was going to be a slow process but it turned out to be one of the fastest processes ever, thank you Paige!

Despite my order not turning up, i had a response within half hour of my email apologizing for this.
They have rescheduled another date with no expense.
I was also offered a refund.

Rebecca was very quick to reply and deal with my query , first class customer service.