The staff made it very easy to set up the account and process all invoices. Each month I would scan a completed disbursement request form listing items to be paid and attach copies of the invoices. T... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We’ve had a wonderful experience with KTS Pooled Trust. Carlos and his team are patient, kind, and very organized. They guide you step by step and answer questions promptly. It gives our family peace... See more
Company replied
The KTS organization was amazing! The service was top notch and they were especially quick to respond to emails or calls made to them when questions came up. They made our lives to much easier while... See more
Company replied
I have been using KTS pooled Trust for the past 5 years. They have a great easy to use bill reimbursement portal, and lets me know my exact balance and future distributions. More importantly, they ans... See more
Company replied
Company details
Written by the company
KTS Pooled Trust is New York's highest-rated and fastest Medicaid spend-down Pooled Income Trust, serving elderly and disabled individuals since 2012. We help individuals with incomes exceeding Medicaid limits qualify for Community Medicaid home care, allowing them to stay in their own homes and avoid nursing homes. With over 12,000 clients served and more than 500,000 bills paid on time, KTS has established a proven track record of reliability and excellence. We're trusted by 300+ professional referral sources, including elder law attorneys, Medicaid planners, and managed long-term care providers. Our streamlined process offers 1-hour joinder approval and same-day electronic bill payments. Members can pay essential expenses, including rent, utilities, groceries, medical costs, transportation, phone, internet, and more, through our dedicated mobile app and secure document portal. KTS provides automated recurring payments, so you never miss your monthly Medicaid spend-down requirement. We even accept bill submissions for up to 90 days after death, ensuring peace of mind for families. Call KTS today for a free, confidential consultation and discover why we're New York's #1 rated Pooled Trust.
Contact info
3011 Ave K, 11210, Brooklyn, United States
- 718-475-5000
- carlos@ktstrust.org
- www.ktstrust.org
4.8
Excellent
185 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 1 week
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KTS made everything easy to process so…
KTS made everything easy to process so my mom with Vascular Dementia could get the help she needs.
I would highly recommend this service.❤️🩵💙
We are with them for over 2 years.
February 11, 2026
Unprompted review
Reply from KTS Pooled Trust
Thank you so much for trusting us for over two years! We're honored we could help make things easier so your mom can get the care she needs. Your recommendation and kind words mean the world to us. ❤️
Reply from KTS Pooled Trust
Thank you so much, Debbie! We're grateful for your kind words and so glad we could serve you well.
KTS is very professional
KTS is very professional, great customer service. They get back to you right away, if you have any issues. I recommend them
February 11, 2026
Unprompted review
Reply from KTS Pooled Trust
Thank you, Victoria! We're so glad you've had a great experience with our team. Your recommendation means so much to us, and we're honored to have earned your trust.
Excellent Customer Service
Excellent Customer Service, and easy to use website.
February 10, 2026
Unprompted review
Reply from KTS Pooled Trust
Thank you, Glen! We're so glad you've found our website easy to use and our team helpful. Your feedback means a lot to us!
Diana was excellent
Diana was excellent! I wish I could get her direct line because she was very efficient.
February 9, 2026
Unprompted review
Reply from KTS Pooled Trust
Thank you so much for the kind words! We're thrilled Diana provided you with such efficient service—she truly is excellent. While we don't have direct lines, you can always request Diana when you call or mention her name in your emails, and we'll do our best to connect you.
Kts has been taking care of my payments…
Kts has been taking care of my payments for three years it’s fast easy to use and most of all safe
February 9, 2026
Unprompted review
Reply from KTS Pooled Trust
Thank you for trusting us for the past three years! We're so glad our service has been fast, easy, and reliable for you. Your confidence in us means everything.
Samatha Torres was flawless with her…
Samatha Torres was flawless with her service
February 6, 2026
Unprompted review
Reply from KTS Pooled Trust
Thank you for the wonderful feedback! Samantha really is exceptional, and we're so glad she took such great care of you. Your kind words mean the world to us!
We're here whenever you need us.
The KTS organization was amazing
The KTS organization was amazing! The service was top notch and they were especially quick to respond to emails or calls made to them when questions came up. They made our lives to much easier while protecting the assets of our loved one. I highly recommend them for anyone looking for pooled trust services.
February 4, 2025
Unprompted review
Reply from KTS Pooled Trust
Thank you so much, Ann Marie! We're honored to have made things easier for you and your loved one. Your kind words about our team's responsiveness mean the world to us.
We're so grateful you chose to trust us with something this important, and we're here whenever you need us!
Warmly,
The KTS Pooled Trust Team
The representative was very professional and understanding
The representative on the phone was very professional and understanding.
February 3, 2026
Unprompted review
Reply from KTS Pooled Trust
Thank you for your kind feedback! We're so glad our team was able to help you professionally and with understanding.
We're always here whenever you need us!
Thanks for very attentive attitude
Thanks for very attentive attitude, friendly&patient.
February 2, 2026
Unprompted review
Reply from KTS Pooled Trust
Thank you so much, Lev! We're grateful for your kind words and so glad we could provide you with the attentive, friendly service you deserve.
Tanya Colon went above and beyond to…
Tanya Colon went above and beyond to assist with a recurring billing issue that was complicated, but she resolved the issue. She's a model for what exceptional customer service should be - job well done!
January 30, 2026
Unprompted review
Reply from KTS Pooled Trust
Thank you for the wonderful feedback! We're so glad Tanya was able to resolve your billing issue. She truly is exceptional, and your kind words mean a lot to our entire team.
We're here whenever you need us!
With gratitude,
The KTS Pooled Trust Team
KTS Pooled Trust
I have been working with KTS for 18 months. I cannot say enough about their professionalism, compassion and responsiveness. There is never an issue processing transactions, emails are responded to within an hour and you actually get a live body willing to assist you when you call.
January 29, 2026
Unprompted review
Reply from KTS Pooled Trust
Thank you so much for being with us for the past 18 months and for taking the time to share such wonderful feedback!
We're so glad our team has been responsive and helpful. We truly believe you deserve to speak with a real person who genuinely cares, and we're honored to continue serving you.
Exceptional Customer Service
Hello, I am a resident of Queens, and I recently had the pleasure of working with Diana Paredes at KTS Pooled Trust. She assisted me with adjusting my recurring bill and made the entire process incredibly smooth. Diana was very helpful, knowledgeable, and quick in getting back to me.
I truly appreciated her patience, kindness, and professionalism. Thank you, Diana, for your excellent service.
January 20, 2026
Unprompted review
Reply from KTS Pooled Trust
Thank you so much for taking the time to share your experience! We're thrilled to hear that Diana provided you with such excellent service. She truly is a valued member of our team, and we're proud of her dedication to helping our clients navigate their accounts with care and professionalism.
Your kind words about her helpfulness, responsiveness, and patience mean a lot to us—and we know they'll mean a lot to Diana as well. It's feedback like yours that reminds us why we do what we do.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
KTS have the exceptional customer…
KTS have the exceptional customer service support. The entire Office Staff are always ready to assist you in whatever issues I may have to resolution. Thank you Tanya, Diane, Carlos to name a few of exceptional people. I recommend KTS to others.
Louise Broadnax
January 14, 2026
Unprompted review
Reply from KTS Pooled Trust
Hi Louise,
Thank you so much for the glowing review! We're thrilled to hear that Tanya, Diana, and Carlos have been so helpful to you. Our entire team works hard to make sure every issue gets resolved quickly, and it means a lot to know you feel well supported.
I can't be happier with this company…
I can't be happier with this company and its employees, especially. Very attentive, quick to help, and quick at processing all of my father's bills. Thank you so much!
January 13, 2026
Unprompted review
Reply from KTS Pooled Trust
I can't be happier with this company and its employees, especially. Very attentive, quick to help, and quick at processing all of my father's bills. Thank you so much!
KTS staff members are professional
KTS staff members are professional, patience and understanding of my needs. I truly appreciate this organization.
January 13, 2026
Unprompted review
Reply from KTS Pooled Trust
Thank you so much for the kind words! We're really glad our team has been able to support you with patience and understanding. Knowing that you feel heard and well cared for means everything to us.
Whenever I have any questions I get an…
Whenever I have any questions I get an agent promptly and have always been able to help and solve my issue. When I submit a disbursement request it is also handled very promptly. Thank you for your good service.
January 13, 2026
Unprompted review
Reply from KTS Pooled Trust
Thank you so much for the feedback! We're really glad to hear that our team has been responsive and helpful whenever you've reached out, and that your disbursement requests are being handled quickly.
Your satisfaction is what matters most to us, and we appreciate you taking the time to let us know we're doing right by you.
We're here whenever you need us!
Tanya was clear
Tanya was clear, kind and told me explicitly what to do. thank you!
January 13, 2026
Unprompted review
Reply from KTS Pooled Trust
Thank you so much for the kind words! We're really glad Tanya was able to give you clear guidance and make the process easy to understand. She's wonderful at what she does, and we'll be sure to pass along your appreciation.
We're here if you need anything else!
KTS Trust has been very helpful and responsive
I'm always impressed with how responsive and helpful KTS and their team is. Carlos was especially helpful with answering my questions.
December 17, 2025
Unprompted review
Reply from KTS Pooled Trust
Thank you so much for your kind words. Being responsive and helpful is what we've built our reputation on.
Hello Diana (KTS-Customer Service )
Hello Diana (KTS-Customer Service )
Pre-paid Debit Card Visa card sent up by Diana at KTS.
Extra funds set up to be loaded to debit card on a recurring bases. The set up took less than 7 days once funds are received and the Recurring/Automatic Disbursement request form is submitted.(Purchases can be paid in most places that visa are accepted.) KTS has been a blessing and everything has worked as indicated in there literature.)
Peace
Jay NYC
September 23, 2024
Unprompted review
Reply from KTS Pooled Trust
Hi Jay,
Thank you so much for taking the time to share your experience! We're thrilled to hear that Diana and the KTS team were able to set up your prepaid debit card quickly and that the recurring disbursements are working smoothly for you.
Your feedback means a lot to us. Knowing that the process is straightforward and that the card provides the flexibility you need is precisely what we hope for every client.
We're grateful to have you as part of the KTS family, and we're here to support you whenever you need us.
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