Kudos Showers Reviews 

514
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer support department, featuring incredibly helpful staff members who always provide prompt guidance, expert advice, and fast delivery of necessary replacement parts. Many people are also deeply impressed with the durable design, reliable performance, and superior quality of the various shower enclosures. Some reviewers were not happy with occasional component wear over time or isolated communication delays experienced with the after-service team. Consumers noted that specific parts such as rollers, seals, or surface finishes can eventually deteriorate after many years of heavy daily use.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the excellent quality,... See more

Customer service

Consumers find customer service to be exceptionally helpful, praising representatives for going above and... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpful, polite, and professional... See more

Quality

Clients share positive opinions on quality, highlighting excellent manufacturing and durable materials that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lindsey answered my email more or less straight away, requested I send a couple of photos of the slight issue with one of the chrome feet holding the shower screen in place. Once the photos were sent... See more

Company replied

Rated 5 out of 5 stars

We recently installed a Kudos shower enclosure—beautiful design and excellent quality. The toughened glass feels sturdy, the sliding door moves smoothly, and the glass dries quickly, making it easy... See more

Company replied

Rated 5 out of 5 stars

We needed replacement seals for our shower door & Frame, but we had not lived here long, so had little information of what ones we needed apart from it was Kudos. I contacted customer services and sp... See more

Company replied

Rated 5 out of 5 stars

I purchased a property which had a (now) out of production Kudos Corner Curved Shower unit, which had seen better days, in the bathroom. As I was unable to replace it like for like the customer... See more

Company replied


Company details

  1. Construction & Manufacturing

Written by the company

Since 1999, KUDOS has been designing and manufacturing innovative showering products from our base on the edge of the beautiful Lake District in the UK. We go to exceptional lengths to ensure every KUDOS product incorporates precision engineering with i...


Contact info

4.8

Excellent

TrustScore 5 out of 5

514 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(514)

43 reviews in the last 12 months

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Rated 5 out of 5 stars

Replacement seal.

Have had an Original Classic pivot shower door for several years and needed to replace vertical door seal. Kudos customer services team could not have been more helpful in advising on procedure to accomplish this with little effort.

September 8, 2025
Unprompted review
Kudos Showers logo

Reply from Kudos Showers

Thank you for taking the time to leave your review. We are pleased that we have managed to support quickly and efficiently with your request and hope you have everything you require. If you need anything further, don't hesitate to contact the team for support.

Rated 5 out of 5 stars

Fantastic customer service!

Very helpful customer service and so efficient!

September 9, 2025
Unprompted review
Kudos Showers logo

Reply from Kudos Showers

Thank you for taking the time to leave your review. We are pleased that we have managed to support quickly and efficiently with your request and hope you have everything you require. If you need anything further, don't hesitate to contact the team for support.

Rated 5 out of 5 stars

Very impressive customer service

I have a Kudos folding bath screen and needed to repair some of the hinges. Although I did not buy direct from Kudos they were extremely helpful in supplying replacements parts FOC without question. From start to finish my query was dealt with in less than 24 hours. I am extremely grateful for their help and very impressed with customer service.

September 9, 2025
Unprompted review
Kudos Showers logo

Reply from Kudos Showers

Thank you for taking the time to leave your review. We are pleased that we have managed to support quickly and efficiently with your request and hope you have everything you require. If you need anything further, don't hesitate to contact the team for support.

Rated 5 out of 5 stars

First class experience.

I purchased a property which had a (now) out of production Kudos Corner Curved Shower unit, which had seen better days, in the bathroom.
As I was unable to replace it like for like the customer service department at Kudos informed me of the spares that were available.
That information was just the ticket as they were exactly the parts needed to refurbish the shower enclosure.
Not only that, they also provided me with the full assembly document I needed.
Unbelievable service!!
Huge thanks to all who dealt with my enquiry.

August 29, 2025
Unprompted review
Kudos Showers logo

Reply from Kudos Showers

Thank you for taking the time to leave your review. We are pleased that we have managed to support quickly and efficiently with your request and hope you have everything you require. If you need anything further, don't hesitate to contact the team for support.

Rated 5 out of 5 stars

I lost a small plastic clip while…

I lost a small plastic clip while fitting a Kudus Divera shower enclosure . My email for a replacement part was answered within an hour asking for a few details. A few days later the part appeared in the post - fantastic service

August 26, 2025
Unprompted review
Kudos Showers logo

Reply from Kudos Showers

Thank you for taking the time to leave your review. We are pleased that we have managed to support quickly and efficiently with your request and hope you have everything you require. If you need anything further, don't hesitate to contact the team for support.

Rated 5 out of 5 stars

Fantastic customer service.I had a fall in the shower at home and…

I had a fall in the shower at home and sheared one of the hinges on the ‘flipper’ . I contacted Kudos via their customer service on their website.
Their response was quick, they asked for some further info and despatched the hinges within 24 hours.
It was a pleasure to deal with such good customer service, it is indeed a rarity these days.
If there were 6 stars to give , I would.

August 21, 2025
Unprompted review
Kudos Showers logo

Reply from Kudos Showers

Thank you for taking the time to leave your review. We are pleased that we have managed to support quickly and efficiently with your request and hope you have everything you require. If you need anything further, don't hesitate to contact the team for support.

Rated 4 out of 5 stars

Website and sales review

Initially ordered on the website, this wasn’t great and whether it was my lack of knowledge or lack of an intuitive website design, I struggled to both identify the right product and then there was an inability to track the delivery other than email. Once I contacted the sales dept, service was excellent. They were responsive, I spoke to Lindsay who was extremely helpful. The diagram and installation information she shared helped to clarify both what I’d ordered and how to install. We have have our enclosure for 10 years, and with new seals and sealant it looks like new again. Thankyou.

August 21, 2025
Unprompted review
Kudos Showers logo

Reply from Kudos Showers

Thank you for taking the time to leave your review. We are pleased that we have managed to support quickly and efficiently with your request and hope you have everything you require. We will make sure to pass the great feedback to Lindsey in the Customer Services Team. If you need anything further, don't hesitate to contact the team for support.

Rated 5 out of 5 stars

Fast efficient response

Fast efficient response to my technical problems
The shower screen I purchased 6 years ago is as good as the day I purchased it - excellent quality

August 19, 2025
Unprompted review
Kudos Showers logo

Reply from Kudos Showers

Thank you for taking the time to leave your review. We are pleased that we have managed to support quickly and efficiently with your request and hope you have everything you require. If you need anything further, don't hesitate to contact the team for support.

Rated 5 out of 5 stars

Above and beyond.

Fast, helpful, professional, above and beyond.

August 3, 2025
Unprompted review
Kudos Showers logo

Reply from Kudos Showers

Thank you for taking the time to leave your review. We are pleased that we have managed to support quickly and efficiently with your request and hope you have everything you require. We will make sure to pass the great feedback to the Customer Services Team. If you need anything further, don't hesitate to contact the team for support.

Rated 5 out of 5 stars

Had an excellent experience with Kudos

Had an excellent experience with Kudos. Efficient, swift, helpful. Delightful lady Anne helping me with my query. Could not have been better. My query was resolved !

August 5, 2025
Unprompted review
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Reply from Kudos Showers

Thank you for taking the time to leave your review. We are pleased that we have managed to support quickly and efficiently with your request and hope you have everything you require. We will make sure to pass the great feedback to Anne. If you need anything further, don't hesitate to contact the team for support.

Rated 5 out of 5 stars

Fantastic service so helpful

Fantastic service so helpful

August 4, 2025
Unprompted review
Kudos Showers logo

Reply from Kudos Showers

Thank you for taking the time to leave your review. We are pleased that we have managed to support quickly and efficiently with your request and hope you have everything you require. We will make sure to pass the great feedback to the Customer Services Team. If you need anything further, don't hesitate to contact the team for support.

Rated 5 out of 5 stars

Amazing service and excellent genuine parts.

The genuine Kudos parts I received were absolutely first class. The wheel kits were easy to fit at the top of my curved glass shower door. The bottom guides have put the door back to its original condition. Although it is 13 years old, it now performs like new. Thank you

July 18, 2025
Unprompted review
Kudos Showers logo

Reply from Kudos Showers

Thank you for taking the time to leave your review. We are pleased that we have managed to support quickly and efficiently with your request and hope you have everything you require. If you need anything further, don't hesitate to contact the team for support.

Rated 5 out of 5 stars

Really great service

Really great service. I had an issue with payment. Kudos contacted me by phone after I emailed them and resolved the issue immediately. Without going into too much detail they displayed an exceptional level of customer care and relationships.

August 1, 2025
Unprompted review
Kudos Showers logo

Reply from Kudos Showers

Thank you for taking the time to leave your review. We are pleased that we have managed to support quickly and efficiently with your request and hope you have everything you require. If you need anything further, don't hesitate to contact the team for support.

Rated 5 out of 5 stars

Excellent support for our shower screen…

Excellent support for our shower screen which is beautifully made and looks great :)

July 17, 2025
Unprompted review
Kudos Showers logo

Reply from Kudos Showers

Thank you for taking the time to leave your review. We are pleased that we have managed to support quickly and efficiently with your request and hope you have everything you require. If you need anything further, don't hesitate to contact the team for support.

Rated 5 out of 5 stars

Warranty and after sales

Recently I had a seal on my diverter flap split and did the usual thing searching online for a replacement as could not remember the name of the company from where the glass panels originally came.
I found the Kudos website and it rang a bell in my head so I contacted them enquiring about a replacement seal as the shower had only been installed for under a year.
I received a rapid response from them asking for a copy of the purchase receipt and a delivery address.
This was about 2 o’clock in the afternoon and within 24 hours a new seal arrived.
I only wish other companies were as good as Kudos for customer service, I was kept informed via email as to what was happening and provided with a tracking number as well.
If you are looking into having a new shower fitted I thoroughly recommend getting one from Kudos as their after sales is second to none.

July 11, 2025
Unprompted review
Kudos Showers logo

Reply from Kudos Showers

Thank you for taking the time to leave your review. We are pleased that we have managed to support quickly and efficiently with your request and hope you have everything you require. We will make sure to pass the great feedback to the Customer Services Team. If you need anything further, don't hesitate to contact the team for support.

Rated 4 out of 5 stars

A Glass Side Shower Enclosure Panel Explosion

A six years ago, I installed a Kudos glass shower enclosure. Unfortunately, recently, for no apparent reason, the side panel simply exploded into thousands of small pieces! Fortunately, no one was showering at the time! I immediately contacted Kudos and must say that they immediately acknowledged my claim and sent free of charge a replacement panel, which I installed in less than two weeks later. Kudos also informed me that the explosion into thousands of pieces meets the industry safety requirements for glass shower enclosures, as the glass doesn't have sharp edges when broken. It's hard to argue with that, but I think if these panels were laminated, they would be even safer. Nevertheless, it's worth noting Kudos' quick response and free delivery of a new replacement panel. I only paid for the re-installation. I can definitely recommend Kudos not only for the high-quality products, but also for the unquestionable recognition of my claim and the very efficient handling of the matter by customer service.

June 16, 2025
Unprompted review
Kudos Showers logo

Reply from Kudos Showers

Thank you for taking the time to leave your review. We are pleased that we have managed to support quickly and efficiently with your request and hope you have everything you require. We will make sure to pass the feedback you have suggested to our Design team. If you need anything further, don't hesitate to contact the team for support.

Rated 5 out of 5 stars

Sliding door jumping out of grove

Had a ‘jumping’ sliding door on a peninsular shower. Quick response requesting a video and got a quick reply suggesting how to fix it. Very prompt and helpful.

July 8, 2025
Unprompted review
Kudos Showers logo

Reply from Kudos Showers

Thank you for taking the time to leave your review. We are pleased that we have managed to support quickly and efficiently with your request and hope you have everything you require. We will make sure to pass the great feedback to the Customer Services Team. If you need anything further, don't hesitate to contact the team for support.

Rated 5 out of 5 stars

Customer Service

I have recently been in touch with Kudos for some spare parts for my shower cubicle. The speed and quality of response regarding my query was fantastic!
I cannot recommend them highly enough - excellent customer service!

Thank you Kudos

July 3, 2025
Unprompted review
Kudos Showers logo

Reply from Kudos Showers

Thank you for taking the time to leave your review. We are pleased that we have managed to support quickly and efficiently with your request and hope you have everything you require. We will make sure to pass the great feedback to the Customer Services Team. If you need anything further, don't hesitate to contact the team for support.

Rated 5 out of 5 stars

Excellent customer service

Slipped in the shower and broke the drain cover. Found the Kudos team to be very helpful and pointing me to a different firm that could provide the drain cover, even sending a photo and hyper link.
All sorted now - many thanks to the team for their swift and professional response to my issue.

June 26, 2025
Unprompted review
Kudos Showers logo

Reply from Kudos Showers

Thank you for taking the time to leave your review. We are pleased that we have managed to support quickly and efficiently with your request and hope you have everything you require. We will make sure to pass the great feedback to the Customer Services Team. If you need anything further, don't hesitate to contact the team for support.

Rated 5 out of 5 stars

Needed a replacement seal for my…

Needed a replacement seal for my L-shaped shower bath screen. After a lot of time spent looking on Amazon & eBay, found the Kudos Showers website.

They shipped the item quickly, kept me updated, and it arrived next day and was carefully packaged. Good price too,

July 2, 2025
Unprompted review
Kudos Showers logo

Reply from Kudos Showers

Thank you for taking the time to leave your review. We are pleased that we have managed to support quickly and efficiently with your request and hope you have everything you require. If you need anything further, don't hesitate to contact the team for support.

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