Kudos Showers Reviews 

Fantastic customer service Anne thank you

I have contacted the company for some installation explanations and they have been very helpful with diagrams and web links.

Great company , really helpful sorting my issues

Following a successful install a screw cover was missing from the bath screen hinges. Contacted customer service through the web contact page. Anne responded the next day, sent the part via Royal Mail on the same day and then we received the part the following day. Excellent service. Thank you

Wednesday:Phoned customer service to enquire about faulty shower door handle 3 year old.Informed to contact sales by email with photos as it’s covered by 5 year guarantee.Didso.
Thursday: Received email that part to be shipped
Friday:Part received
Brilliant after sales service

Hi Kudos,

 

I would just like to offer some feedback as we don't always get recognized when staff are going the extra mile. I have had a problem with some shower glass, and I have been speaking with Gemma Burns, she was exstremly helpful, answered anything I asked and called me back a few times to give me an update. Elliot and Adam in the bespoke department also went above and beyond to push the order along to help keep my customer happy. They really have been amazing and would just like to offer a thank you for their time and going the extra mile.

Happy Customers 🙂 

I purchased a glass shower enclosure with ceiling stabiliser bar which is absolutely beautiful and high quality.
I noted that one of the bolts was missing (the fitter did not inform me so I realised after a few months). I made contact with Lindsey in customer service who was extremely helpful and has helped me to replace the missing part.
I would highly recommend this company and their products.

I had a door seal which needed replaced.
I e-mailed the company and received a response within 24 hours, which their website promised.
The matter was dealt with by Gemma, the Customer Services Manager, who advised that the part was in fact still under warranty and confirmed that a replacement would be sent out straight away.
Most impressed with this excellent service.

Lindsay was very helpful. She answered my request immediately. I found what I was looking for and ordered the same day. The item arrived the following afternoon. Thank you.

I spoke to a very helpful young lady who guided through your website in order to find the parts I required. Within 24 hours of ordering my parcel was delivered and I was able to fit them the following day. The parts were exactly as ordered and fitted perfectly. I have dealt with Kudos on several occasions and always received first class service, which is not very common these days. Thank you.

A very pleasant young lady helped me with an order query. She answered my email promptly and solved my problem. I have used this company before and will continue to do so, when necessary, in the future . Excellent customer service!
Thank you.

The bespoke measure service appointment was 3 November 2023 and shower screen was finally installed on 13 March 2024. I did not receive the service I expected and was without a usable shower for over 4 months (18+ weeks). Issues included delay in first fitting appointment, part of the order not delivered, bespoke panel then didn’t fit, replacement panel delivered was broken, next replacement finally all fitted. I would like to thank Sean the fitter who was very understanding, pleasant and did a great job. I can completely understand that one or two things can go wrong, but this was too many. Despite customer service saying they were working to resolve the issues, I felt they were trying to justify the situation; 2-3 weeks Christmas close-down, seat tile in situ but not stuck on at time of first measure, no control over their distributor for handling and dispatching. They didn’t seem to see this inconvenience from the customer’s perspective, nor did I receive a follow-up email on completion to apologise and hope I was happy, that would have gone a long way. The bathroom supply shop I bought through gave me a discount because they had not been able to provide a timely service. This local firm prides itself on customer service and I hope that Kudos will in turn offer them a similar ‘good will’ gesture.

Great customer service with help purchasing shower door seals. Perfect fit and arrived quickly.

I phoned Customer Services and spoke with Gemma, re: split shower seal. I had to email proof of purchase. I received follow up email, then replacement seal dispatched next day and I received the following day. Great, friendly service. I couldn't have asked for any better. Many thanks.

The Pinnacle 8 bifold door has a cut-out slot to open and close the door which lets water out onto the bathroom floor! The door is not cheap but you have to pay an additional £55 for a handle! worse still, the handle is shallow on the outside and requires two hands to close the door!! God help you if your hands are weak/arthritic. For the money Kudos could do a lot, lot better.

The advice I received was prompt, relevant and helpful, with fixing advice too. The spare part arrived within 2 days. I’m now confident I can fix the door myself thanks to the comprehensive information I got.

Well, I've just ordered some spare parts for my shower door, which are on their way. I asked a question about fitting the shower door back on after I get the parts, and got a response in less than an hour with comprehensive instructions. Very good!

Contacted Lindsey at Kudos regarding a part needed to fix a shower screen door Lindsey immediately come back to me asking for some more information and photo's she told me what i needed she was helpful and very pleasant to deal with

Emily at Kudos was really helpful in suggesting a replacement shower door for our shower cubicle. We encountered a slight issue with one of parts and once again Emily was able to help extremely quickly. Thank you Emily

Contacted Kudos Showers to enquire about a part. Emily responded immediately requesting photos in order to respond with the correct response. Very helpful and advice provided with link for order spares. Thank you Emily